Ratings based on 11 Verified Reviews

4.2 out of 5
75% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Owners and Staff EXTREMELY RUDE

Posted Jun 5, 2016
Pros: Location
Cons: Owner and staff were terribly rude. No staff after 6:00 PM. Terrible service
This hotel is well located and has charm, but the pros end there. The owner seems to be doing us a favor to let us stay at his hotel. I have been to Israel over 20 times and I am very used to the Israeli style, so I am no stranger to their style, but I felt not welcomed at all at this hotel. We had a baby and the owner did not want to allow us stay there saying that the hotel does not accept kids, but there is NO MENTION of that on the web site whatsoever. Also, if you need ANYTHING after 6:00 PM, there is no one at the reception. I was not given the wifi code and did not have internet access since I arrived at the hotel after 6:00 and didn't realize I needed the code. I also needed to charge my phone and laptop, and did not have an Israeli adaptor with me, so not having reception after 6:00 PM when you pay top dollars for a room is quite annoying. Lastly, I inquired prior to my visit if the hotel was kosher and I was told it was. When I arrived there, several items that were served for breakfast did not have any kosher symbol. I asked the owner and he said that he reads the ingredients and if it looks kosher he serves them. Obviously this does not meet any kosher standards. Bottom line: If you can stay at the Ruth Rimonim around the corner do it, because its the same price and you will be treated like a king and not like a servant.
Comment from Hotel Management
Aug 14, 2016 by Liran, Hotel Management
Luxurious hospitality We were treated like royalty. While we were there we had a medical emergency. He went out of his way to help us get the best possible help. Nothing was too much trouble. The staff were discreet and always at hand. The views are stunning. We look forward to staying there again. Hove, United Kingdom
4 out of 5
by A verified traveler

Eccentric but interesting

Posted Aug 9, 2015 on Hotels
The hotel is not as luxurious as its name or price. The proprietor is very genial. No elevator and lots of steps. The location is excellent but the total package is disappointing. The amazing sitting view of the mountains from the second floor balcony is blocked by planters. It is a hotel with great potential.
Comment from Hotel Management
Dec 26, 2015 by Liran, Hotel Management
It's worth a trip to Safed, just for the privilege of staying at this hotel” Date of review: 2015- New Wow!!! What is amazing experience? Having travelled to hundreds of cities and stayed in thousands of hotels, I can confidently say that this Boutique outranks any hotel I have ever stayed in. The outside doesn’t do it justice but from the moment you walk in the front door, you are struck by the creativity and absolute attention to detail exuded by the owner, It was a palace in the 12th century and has since been restored, but the magnificence remains. He has antiques going back thousands of years (eg Louis XV) and the open and public areas are tastefully furnished with amazing designs and ambience. Each room is different. We had the pleasure of staying in the Executive Room, which was spacious and elegant. Amenities were of the highest standard. The bed was comfortable and the bathroom huge! Stayed 2015, travelled with friends An amazing Boutique Hotel My friends and I have been traveling and just now have time to write about the WONDERFUL stay and great service we received at your Hotel ! Thank you thank you ! It was the very best care we ever had experienced, note to forget our room was gorgeous as well. It was perfect to come home to after sight-seeing and we enjoyed having a glass of wine in the most luxurious Hotel lobby in Israel!!! Thank you for a fantastic stay- beautiful hotel- kind & friendly staff- Thank you ! Overall; a great stay and a great experience, I just wish we had had more time to stay and enjoy this beautiful place We will absolutely stay here again on our next visit!
5 out of 5
by A verified traveler

Quality of service

Posted May 26, 2015 on Hotels
was wonderful
Comment from Hotel Management
Sep 26, 2015 by Liran, Hotel Management
This is a gracious, tasteful, romantic and elegant boutique hotel situated in the most desirable area of the artists area of this historic city. The public areas are grandiose, and beautifully furnished with antiques and art objects carefully placed. The rooms are large, comfortable and just as tastefully decorated.We truly appreciate the comments and are looking forward to seeing you soon......
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
Enchanting hotel- especially for the creative and artistically inclined. We absolutely loved it.
Comment from Hotel Management
Apr 15, 2015 by Liran, Hotel Management
Thank you for the kind comments which are immensely appreciate4d by all our staff!
5 out of 5
Recommended
for Everyone
by Adrienne from Miami Beach, Fl

Fabulous Boutique Hotel with Perfect Location

Posted Jun 17, 2014
Pros: It's charm, ambiance, location, attention given by Jan Yves and Ranin, the artwork, the views...
Location: As they say, location, location, location and it couldn't be a better location in Tzfat!
My daughter and I had a wonderful time at the Palacio Domain. We had no idea what to expect when we booked our stay and could not have been happier with our choice. We stayed two nights and were treated like royalty by Jan Yves and Ranin. The location could not be better. It's only a five minute walk to the Old City and is located in the heart of the Artists Colony.
Comment from Hotel Management
Apr 18, 2015
Thank you very much, we truly appreciate your wonderful comments and are looking forward to seeing both soon!
4 out of 5
by A verified traveler

Posted Mar 29, 2014 on Hotels
Comment from Hotel Management
Jun 20, 2015 by Liran, Hotel Management
Thank you for staying with us!
4 out of 5
by menna N

Posted Aug 18, 2013 on Hotels
Comment from Hotel Management
Jun 20, 2015 by Liran, Hotel Management
Thank you for staying with us!
3 out of 5
by Dan

Posted Nov 8, 2012 on Hotels
Comment from Hotel Management
Jun 20, 2015 by Liran, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
by Professor from Boston, MA

Unique, charming hotel near Safed artist's colony

Posted Oct 19, 2011
Location: Historical Safed
This converted mansion of a diplomat is immediately adjacent to the Safed artists colony. Only five rooms, and each finished in exquisite antiques. Included in the (substantial) price is 24 hour coffee and tea, alcoholic drinks and mixers, fruit, etc., and a lovely breakfast. Absolutely personal service--you will feel very taken care of. No children allowed. This is a great place for a honeymoon--or a second honeymoon.
Comment from Hotel Management
Apr 15, 2015 by Liran, Hotel Management
Thank you very much for your wonderful review...
5 out of 5
by A verified traveler from Santa Cruz, Ca

Palacio Domain a palatial experience

Posted Oct 17, 2011 on Hotels
Only bad thing was that the jacuzzi was broken. But the amenities at this hotel were great, made it really comfortable. Free wifi, which is unusual at hotels in Israel, also had free snacks and drinks (including wine and spirits) in the living room area adjacent to the lobby. The owner and staff were delightful and helpful. This is supposed to be a boutique experience and it is. A great value, all things considered.
Comment from Hotel Management
Jun 20, 2015 by Liran, Hotel Management
THank you very much for your kind comments, the Jacuzzi has been fixed! We are looking forward to seeing you soon...