Deluxe Room, 1 King Bed (Large) | Down comforters, in-room safe, desk, iron/ironing board
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Reviews of Hampton Inn Gallatin

2.5 out of 5
Hampton Inn Gallatin
980 Village Green Crossing, Gallatin, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 285 out of 402 reviews" "
Rating 8 - Good. 89 out of 402 reviews" "
Rating 6 - Okay. 19 out of 402 reviews" "
Rating 4 - Poor. 5 out of 402 reviews" "
Rating 2 - Terrible. 4 out of 402 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice. Loved our room and bed. I give it 5 stars!
Stayed 2 nights in Apr 2024

8/10 Good

Sonya

Traveled with family
It was fine. Did enjoy being on the first floor
Stayed 2 nights in Apr 2024

10/10 Excellent

Lindsay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and rooms were so clean! The lobby smelt so nice. The front desk was so friendly. A few food options right there, easy to walk to if needed.
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had an odd smell….musty
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly! The room was clean! The beds weren't the most comfortable I've ever slept on but I'm a 'soft' mattress kind of sleeper and these were just more firm. And the breakfast in the morning was delicious with a lot of variety! Overall I give the hotel a 9.5!
Stayed 1 night in Mar 2024
Response from Jocelyn on Mar 7, 2024
Thank you very much for the positive feedback, we hope you will stay with us again on your next travel date!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2024
Response from Jocelyn on Feb 20, 2024
Thank you for your feedback! We always try to provide the best service and amenities to our guests.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jocelyn on Feb 7, 2024
Thank you for the 10 out of 10 score, we appreciate your feedback!

6/10 Okay

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jocelyn on Feb 7, 2024
Thank you for your rate, we appreciate your feedback!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jocelyn on Jan 12, 2024
Thank you for your outstanding rating on your experience on our hotel. We hope to see you again soon!

8/10 Good

Mikel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient.
Stayed 1 night in Dec 2023
Response from Jocelyn on Jan 11, 2024
We are glad to hear that we were able to accommodate your travel needs, we hope to see you again at our hotel!

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at check-in was welcoming. First impression...excellent.
Stayed 1 night in Dec 2023
Response from Jocelyn on Jan 11, 2024
We are glad to hear that you felt welcomed and we hope to see you again at our hotel soon, thank you!

6/10 Okay

Kristin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3/5
I have text messages that I have sent to Jaceyln and talked with the Manager on site Jasmin about my disappointment as two maids entered our room without our permission and I was sleeping while my husband was reading his book. We had until noon to check out... I have serious health issues and for this to disturb my rest and getting ready is very unacceptable. The hotel itself and room were perfect except the maids. We would like a full refund thank you.
Stayed 1 night in Dec 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Nov 2023
Response from Jamie on Dec 18, 2023
Awesome, we are glad you enjoyed your stay with us.

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant staff
Stayed 1 night in Nov 2023
Response from Jamie on Dec 18, 2023
Awesome, we our glad you enjoyed your stay with us.

8/10 Good

Jeannee

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Almost perfect
I went to a family friend wedding and just needed a place to hang my hat. I also had my dog and was delighted to be able to bring her (Great Dane). The only downside was the carpet had spots and looked bad. I knew it wouldn't be perfect in a pet friendly room but I looked really bad. Other than the serious pet spots (prior to my dogs arrival) The bathroom and sheets were sparkling and the customer service was fantastic.
Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- very comfortable!
Super clean and comfortable Hampton Inn in Gallatin. It is not new but gives off a new vibe- the front desk check-in person was very friendly and helpful. The room and bathroom were really large and the bed was very comfortable. the internet was down in the hotel and they had the AT&T folks there working on it- I do not hold that against the hotel. We did not eat the breakfast since it was crowded and I do not like crowds so I cannot speak to that but would definitely recommend if you are in the area. If I have one recommendation it is that they include TV instructions in the room. To get the Guide, you have to go to Channel 2 which is not really intuituive for those of us who have a Guide button on our remotes at home.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but needs some definite improvements
Nice hotel and friendly staff. Breakfast was okay. Unfortunately the wifi was not working at all due to a problem with the router. We find it essential each day as we travel. No offer to reduce the rate at all, only sorry. Major problem is that the roon doors have no tension adjusters on them, including the outside ones, so every time someone goes in or out of their rooms or outside, there is this intermittent banging during the evening until about 11 and then it begins again about 5-5:30 for the next couple of hours. Not a very restful sleep, which includes the creaky, soft beds.
Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, friendly staff, very nice room. Highly recommended.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shelby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here. The staff were so nice, the food was good, the amenities were nice. It was a solid experience.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The first floor accessible room with roll-in shower was excellent. The fold-down shower seat was very secure and strong, and the shower appliances were easy to reach. Beds were very comfortable and it was quiet even though it was close to an exit. Great room.
Stayed 2 nights in Sep 2023

10/10 Excellent

DIane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and beds.
Stayed 1 night in Sep 2023

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Nice hotel. Only stayed one night on business but very clean and comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and Hampton Inn is my preferred hotel when traveling.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the area.
Stayed 2 nights in Aug 2023

10/10 Excellent

Scott

Stayed 2 nights in Aug 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!!
Staff was attentive, kind, professional, and went out of their way to meet our needs. Not just one staff member did this, but every single one we encountered could not have been any nicer. Room exceedingly clean and well stocked with towels, etc. Breakfast was good and staff kept the area spotless and the food well stocked. Would absolutely stay here again. Very nice hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in June 30 in the evening. I don’t recall the front desk clerk’s name, but she was so kind & friendly! After a long day of driving, I so appreciated her smiling face!
Stayed 1 night in Jun 2023

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very personable and we were able to check in early!
Stayed 1 night in Jun 2023

8/10 Good

Kyle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the overall experience at Hampton. Staff were friendly and the room was nice and comfortable. The only issue I had, which was really out of their hands, was the difficulty it took to reach any local spots, specifically if I were to walk to them.
Stayed 3 nights in Jun 2023

8/10 Good

Randy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beds are horrible they squeaked anytime you moved. Or partner moved had very little sleep. Do not go by pictures on there so called breakfast was NOTHING like they say. Horrible. When we told lady at desks about beds and horrible night sleep. She was says ok thanks. 😡. We will not be returning
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The stay was great! Clean room and great breakfast. Will stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Everything was awesome!
Stayed 2 nights in May 2023

6/10 Okay

Sheri

Disliked: Staff & service
Over all it was ok. I wouldn’t stay there again mainly due to how the employee spoke to me I would not be back.
Stayed 1 night in Apr 2023
Response from Jamie on Apr 24, 2023
I am sorry to hear this about your stay. Is there anything particular that I should address with my staff.

8/10 Good

Tim

Stayed 1 night in Apr 2023
Response from Jamie on Apr 24, 2023
We our glad you enjoyed your stay with us.

2/10 Terrible

Bob

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Due to a mixup on quoting a rate to us, the Manager required us to switch rooms @ 10:15 at night. She actually told me to come back to the Hotel to switch during the day. I refused because I was grieving with my family over the loss of a family member in the school shooting. Possibly the most insensitive approach to Customer Service I have ever witnessed.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were very knowledgeable. We visit Gallatin often and plan on making this our go to hotel when we return.
Stayed 1 night in Apr 2023
Response from Jamie on Apr 24, 2023
We our glad to hear you enjoyed your stay with us.

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away
Nicely located near several restaurants and stores. Nice breakfast
Stayed 2 nights in Mar 2023
Response from Jamie on Apr 24, 2023
We our glad you enjoyed your stay with us.

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That staff was super friendly. The rooms were clean. The cleaning service was excellent. Overall great experience!
Stayed 4 nights in Jul 2022

10/10 Excellent

VINCENT, PLEASANT PRAIRIE

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Freindly staff
Stayed 4 nights in Jun 2022

10/10 Excellent

Paula

Stayed 1 night in Apr 2022

10/10 Excellent

olive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff greeted us and made us feel welcome. Property upgrades are impressive. Room was immaculate!
Stayed 1 night in Apr 2022
Response from Jamie on Apr 27, 2022
Thank you. We our glad you enjoyed your stay with us.

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Motel was clean and the staff was wonderful!
Stayed 1 night in Apr 2022
Response from Jamie on Apr 27, 2022
Awesome. we our glad you enjoyed your stay with u.

10/10 Excellent

Dzemal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, will definitely come back
Stayed 2 nights in Apr 2022
Response from Jamie on Apr 27, 2022
Awesome, we our glad you enjoyed your stay with us.

10/10 Excellent

Sherri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was nice. Very friendly and helpful staff. Great location. Less than a mile to Walmart and restaurants. Very quiet. Great breakfast selection. Just so pleasant overall. Stayed 3 nights with no issues.
Stayed 3 nights in Mar 2022
Response from Jamie on Mar 30, 2022
We our glad you enjoyed your stay with us.

6/10 Okay

Mackenzie

Traveled with family
Liked: Cleanliness, property conditions & facilities
When we checked in the first day the staff was great! The room was clean and I was overall pleased. I wasn’t disappointed until the next morning. Breakfast was supposed to be served at 06:00, and it still wasn’t ready at 06:30 when I had to leave the hotel. The staff the next morning was not nearly as friendly and seemed to have zero motivation to get breakfast out on time. Very nice hotel, but too expensive for that service and to not even get the breakfast you pay for.
Stayed 1 night in Mar 2022
Response from Jamie on Mar 26, 2022
I am so sorry we disappointed you during your stay. This should not have happened. We have addressed the issue with the appropriate staff. To ensure this will not happen again.

10/10 Excellent

julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was nice rooms clean and good breakfast
Stayed 1 night in Mar 2022
Response from Jamie on Mar 26, 2022
We our glad you enjoyed your stay with us.