“My check-in experience was extremely disappointing. Upon arrival, I was informed that the room type I had reserved and prepaid for would not include access to the second bedroom because there were only two guests listed on the reservation. This made little sense, as I specifically booked and paid for a two-bedroom suite with two king beds so that each guest would have their own room and bed.
Rather than proactively resolving the issue, I was told I would need to pay an additional fee to access……
“My check-in experience was extremely disappointing. Upon arrival, I was informed that the room type I had reserved and prepaid for would not include access to the second bedroom because there were only two guests listed on the reservation. This made little sense, as I specifically booked and paid for a two-bedroom suite with two king beds so that each guest would have their own room and bed.
Rather than proactively resolving the issue, I was told I would need to pay an additional fee to access……
Dr. Sakinah