Ratings based on 354 Verified Reviews

3.9 out of 5
69% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

did not have wifi as promise, nice and clean room

Posted Jul 27, 2017
nice and clean roomy room, friendly staffs but very disappointed about the wifi. No matter what it says in advertisement, no wifi unless you are Hilton Honor Club. I felt cheated, it happened twice, I read really carefully the ad the second time.
Comment from Hotel Management
Jul 29, 2017 by Bo, Hotel Management
Thank you so much for your feedback !
3 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

At the center of the action

Posted Jul 24, 2017
This hotel is within walking distance of The Galleria but also within a reasonable driving distance to the downtown area or anything else you wish to get to. Nice and quiet and clean. Self parking with in and out privileges. Nice pool area also. I would recommend for any girls trip or weekend getaway.
Comment from Hotel Management
Jul 28, 2017 by x, Hotel Management
Thanks for the recommendation!
3 out of 5
Recommended
for Everyone
by A verified traveler

To noise

Posted Jul 10, 2017
Parking to expense, the breakfast overprice. Bathrooms need a little work
Comment from Hotel Management
Jul 20, 2017 by Bo , Hotel Management
We do offer parking packages, which provides you a discounted parking rate
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
love the location .. close to restaurants and galleria mall
Comment from Hotel Management
Jul 14, 2017 by s, Hotel Management
Super to hear that you had a great time at out hotel. Thanks for sharing!
2 out of 5
by A verified traveler from Houston Texas

Costly hotel

Posted Jul 9, 2017
We booked a double queen bed suite that cost roughly 194.90. Everything in the hotel cost. Parking $25.00 (self parking) over night. That is not including exiting and re-entering. You have to pay every time you leave and enter the garage. It cost to use wifi 9.95 (up to 3 people can connect) you have to pay extra to add more people. Breakfast cost 19.95 per person no mater the amount of food you eat. There is a rude African lady that works in during breakfast that make rude gestures. Room does not come with DVD player, you also can't connect your phone to the computer to watch shows it has to be a USB drive. Renting a movie on the TV cost $20 (when there is a redbox across the street).There was someone next door to us that was smoking marijuana and we informed the reception desk and nothing was done. Other than them charging for just about everything and the marijuana it is a gorgeous hotel.
Comment from Hotel Management
Jul 18, 2017 by Bo , Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
It was good they charge for parking when it should be free
Comment from Hotel Management
Jul 9, 2017 by Bo, Hotel Management
Thank you so much for your feedback. Due to the location, all full service hotels have parking charges; however, we do have parking packages, which provides discounted parking rate. Please contact us if you have any questions !
3 out of 5
by A verified traveler from Las Vegas, nv

Staff was nice but housekeeping was not up to par.

Posted Jun 27, 2017
The front desk staff was friendly and efficient. At check in, everything was fine. But the following morning, we discovered two fairly large blood stains on the quilt that was in the bed and right by my face. When the front desk was called, they came to look at it and they offered free breakfast for 2 for the next two days till check out. Every time we would come back to the room, we'd have to call housekeeping to bring a few extra towels. Then the coffee station had not been refilled, nor had the trash had been refilled.
Comment from Hotel Management
Jul 7, 2017 by Bo , Hotel Management
Thank you so much for your feedback. We will address accordingly.
3 out of 5
by A verified traveler

It was OK besides $25 parking fee no wifi

Posted Jun 27, 2017
It's a pretty nice hotel $50 deposit which wasn't too bad but the parking was $25 and they don't have wifi smh I don't understand that seems like most hotels have free wifi.
Comment from Hotel Management
Jul 1, 2017 by s, Hotel Management
thanks for the feedback. Hilton's do offer the Honors members free Wi-Fi so join up and book on the brand site to get this.
4 out of 5
by Raven

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Thank you so much for your feedbacks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, TX

Very nice hotel

Posted Jun 23, 2017
Is near shopping and restaurants, close to the fwy, the staff was very helpfully and we got warm cookies
Comment from Hotel Management
Jun 28, 2017 by s, Hotel Management
Thanks for sharing! See you back soon!