Ratings based on 1,238 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Amazing... great neighborhood.. easy access to hotel and local businesses.. Just wish somewhere that parking is not included when booked, was only $16 a day. Would stay again and again. Friendly and helpful staff.
Comment from Hotel Management
Dec 11, 2017 by General Manager, Hotel Management
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent for business travelers.

Posted Dec 2, 2017
Excellent for business travelers. The value is great for a great room.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Thank you for the five star review! We appreciate you letting us know that we met if not exceeded your expectations with the price and value that we provided. We are committed to doing so consistently for all our guests. We hope to see you again soon.
2 out of 5
by A verified traveler from orange county

Not the best

Posted Nov 14, 2017
Lee killed hundreds of ants every day in our room ! There was dried urine on our toilet. The coffee was terible.
Comment from Hotel Management
Nov 17, 2017 by Gina L., Hotel Management
Hello Katie, Thank you for your feedback regarding your recent stay. Feedback such as yours helps us to continually improve. Please know that your comments regarding the ants in your rooms and condition of the bathroom have been shared with the appropriate managers to resolve. We appreciate your feedback and business and hope that you will give us another try next time you're in Houston so we can show you the 5 star stay I know we're capable of. Thank you!
1 out of 5
by A verified traveler from TX

Hotel late having our room ready, air not working

Posted Oct 14, 2017
Check in was at 3pm, we arrived a little earlier at 2:40pm and was told to wait til 3 and the room would be ready and to come back then. Okay, cool.This was not so. Come 5:40pm our room was still not ready. Took another 10 minutes from then to get a room together which was NOT what I booked and paid for. We booked an EXCE King suite, they asked if we’d take a double bed room or wait another hour for a King. At this point we had somewhere to be at 7 and said we need Our room! The end up booked us in a King handicap accessible room on the first floor. Once we return from our outing, we noticed the room was as warm. No access to control our own thermostat. By 3am we were sweating, call the front desk they asked us did we want the technician to come look at it. We said yes. No one ever showed
Comment from Hotel Management
Oct 17, 2017 by Gina L., Hotel Management
Hello, Thank you for your feedback regarding your recent stay with us. I apologize for such a long wait at check in. We are working on new strategies to avoid this during busy weekends. I've shared your comments with the appropriate members of our management team including engineering to be addressed. Now that we know what we've done wrong we can fix it and ensure that your next stay with us exceeds your expectations. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Nice hotel

Posted Oct 3, 2017
Quite and good breakfast! Staff courteous I don't have anything else to say
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
Patricia, Thank you for your feedback regarding your recent stay at Hyatt House Houston/Galleria. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver washington

Could still smell mold in the lower floors.

Posted Oct 1, 2017
Overall the hotel was ok. It was not one of the better Hyatt hotels. They still had a smell of mold in the hallway in the first floor.
Comment from Hotel Management
Oct 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
3 out of 5
by A verified traveler from another city in TX

Mediocre....expected better

Posted Sep 28, 2017
Pros: Location
Cons: See above comments.
Location: Good location with a variety of things to do in the area and close to Loop 610 and Hwy. 59
Booked three rooms since our regular place to stay was booked. Overall experience was just "OK" not great for the price. Breakfast was marginally "OK" also ..Overall atmosphere was one of confusion. The property did not appear to be well managed. Totally understand that hurricane evacuees were there, some probably long term, which should be all the more reason to step it up a few notches and make the property and experience excellent. Hope this helps improvement.
Comment from Hotel Management
Oct 10, 2017 by Gina L., Hotel Management
Hi rjh, Thank you for taking the time to share your feedback with us, it is truly valued and does help improvement.I apologize that your stay was anything less than stellar, especially during a time such as after the hurricane, when as you mentioned, we should deliver excellent service to all. Please know that your comments have been shared with the appropriate members of our management team and will be addressed. We're happy to hear you enjoyed the location and now that we know what we've done wrong we can fix it and ensure that your next stay with us exceeds your expectations.
3 out of 5
by A verified traveler from Astoria, NY

Not do frindly staff

Posted Sep 26, 2017
Room was OK, breakfast was good, but the hotel staff were not friendly or professional. Only one eleveter, needed to walk all the way to the opposite side.
Comment from Hotel Management
Oct 10, 2017 by Gina L., Hotel Management
Hello Monjirou, Thank you for your feedback. We pride ourselves in our customer service and are disappointed we missed the mark during your stay. Please know we well address this with all staff. We also have two elevators on property, both on the east side. We hope you will continue to consider us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gotta pay $16 a day to park

Posted Sep 11, 2017
Although clean and spacious, the hotel is just starting to show signs of wear. As an extended-stay hotel it gets high marks: full-size fridge, dishwasher, microwave, etc., but the cook top is small (2 burners) and jammed in next to a wall making it almost impossible to use safely. That aside, if you need to stay someplace for a while, I give it fairly high marks - I'd stay there again. My only real beef: the $16/day parking fee (though the secured parking is nice - it just wasn't disclosed up front) and the demand that I give them a credit card for incidentals - because I "might" want to charge something to my room - I NEVER do this, so demanding my card was ludicrous.
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel and the team here on property! It is our number one priority to provide clean and comfortable rooms. It was our pleasure to serve you and hope we have the opportunity to welcome you back again soon and earn that five star rating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very functional

Posted Aug 25, 2017
They layout of the room was great. Having a sink in both the bathroom and the dressing area was handy. I liked that there wasn't a dresser, but open shelving under the tv, I put my kids clothes and toys there, and didn't worry about forgetting anything. Bed was super comfy! Best nights sleep in a hotel. The only negative was that the coffee pot wasn't clean. But, there was dish soap in the cupboard. I'd stay there again
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.