Ratings based on 2,883 Verified Reviews

4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice hotel close to Galleria

Posted Jan 5, 2018
This hotel is in average and was ok to stay for a night...
Comment from Hotel Management
Jan 18, 2018 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter, why average? Let’s talk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
The room was nice with decent amenities + more items/snacks/drinks for extra $$. There was a New Year's Eve party at the hotel so there were a lot of people coming in for that, but there were no noise issues. My only disappointment was that the "Starbucks" they have in their restaurant was overpriced and made a weak Americano. It's nice that there is a CVS across the street.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Different so interesting

Posted Jan 4, 2018
Different look which is why we chose it. Good attentive staff. Good parking.
Comment from Hotel Management
Jan 9, 2018 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hi, Hotel Derek loves the 5-star review and you! We miss you already!
2 out of 5
by A verified traveler

Posted Jan 3, 2018
The whole experience was pretty gross. The beds were not comfortable and you could hear everything going on in the other rooms, if you know what I mean.
Comment from Hotel Management
Jan 16, 2018 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hi Jetsetter, thank you for your feedback. I am sorry that your stay was not a quiet one as designed! Please reach out to me as I would love to make it up to you.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Texas

Westheimer Hotel

Posted Jan 2, 2018
Really nice staff... enjoyed my stay Enjoyed a complimentary wine when we arrive and concierge made sure that we had everything we needed.. they offer free shuttles around the area too.
Comment from Hotel Management
Jan 9, 2018 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hi Chris, Hotel Derek loves the 5-star review and you! We’ll have the complimentary cocktails waiting for ya on your next trip to HTown!
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Posted Dec 30, 2017
It was a great experience very clean and colorful
1 out of 5
by A verified traveler from seattle

Never experienced worst

Posted Dec 27, 2017
Seemed nice at check in. About an hour later I got my door knocked on asking if I was staying the night. I informed them I just check in an hour ago around 3:30pm. An hour later around 5:30 this happened again. I don't know why. They have an outdoor heated pool which states is open until 10pm. At 8pm I try the door and am informed by a coat check woman that they just closed it? So I ask the front desk and they say sure we can open it for you. I go upstairs with my daughter who gets all excited to come back down to find out they won't open it. So they try giving me a free dessert voucher from the restaurant. So we go eat instead. The waiter forgot an item I ordered, charged me for the wrong dessert, didn't bill me for my daughter's lemonade and forgot the voucher I handed him to begin with. At 1am the fire alarm got pulled waking everyone up in a panic, no fire btw. I tried calling the front desk a few times definitely didn't pick up. Next morning I call down to see if pool is open. 4 calls and a callback effort someone finally picked up. When we went through the spa we found 8 garbage cans with wet broken ceiling tiles catching leeks from the water line. An employee explained that someone hung stuff from the fire suppressant line? I got put on a floor with maybe 12 rooms of a wedding party who were up all hours of the night slamming doors and clearly drunk. Check out was 12 groups deep. Horrible experience!
Comment from Hotel Management
Jan 4, 2018 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Adam, I am so sorry for the experience that you and your daughter had. Sounds like a perfect storm, for us and you! We’d love the opportunity to welcome you back and make up for some of the mishaps that you experienced. I assure you, all that went on last weekend is not typical, but certainly resulted in a difficult weekend for all.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great location and Nice

Posted Dec 26, 2017
Great views, comfortable and clean. I'll be returning for sure.
Comment from Hotel Management
Dec 27, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Tenesha, Hotel Derek loves the 5-star review and you! We miss you already!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Amazing ambiance

Posted Dec 22, 2017
It was excellent. I loved the modem feel. Very hip, cool, and the geography of it couldn't have been better. Walking distance from the Galleria, what more do you need 😍
Comment from Hotel Management
Dec 27, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hi Manuel, Hotel Derek loves the 5-star review...and we couldn’t agree more, our location is the best in Houston! We think you’re just as cool and hip...we miss you already!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 22, 2017
Good location near Galleria and other shopping areas. No blackout shades in the rooms is a bit disappointing, especially with the bright lights outside our window.
Comment from Hotel Management
Dec 27, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter, Isn’t our Galleria/River Oaks location the best! Be sure to let us know when you return to HTown and we will make sure you have the most relaxing stay!