Ratings based on 764 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

One of a kind

Posted Aug 24, 2017
We were greeted by Monique at the front desk, who checked us in quickly and explained the amenities. She even looked us up in the IHG system, ensuring we got our points. We were contacted 10 minutes later by her to ensure we were pleased with everything and if we needed anything additional. The hotel decor is posh and reminds me of a staged home. Incredibly clean and quiet. Really meets the demands of pick guest. Loved the fitness center and the close proximity to the biggest mall on the city. Overall a must stay for the guest that wants quality and fair price.
Comment from Hotel Management
Aug 26, 2017 by Stefani C., Hotel Management
Thank you so much for the kind words. We appreciate your loyalty. Looking forward to see you soon again ☺
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, quiet

Posted Aug 23, 2017
Here for work, it is perfect because it is big, clean, quiet, updated and does not charge stupid fees like parking!
Comment from Hotel Management
Aug 25, 2017 by Stefani C., Hotel Management
Thank you so much for the review. We are happy to hear you liked our hotel, and we look forward to see you again soon! ☺
3 out of 5
by A verified traveler from Texas

Noisy A/C

Posted Aug 20, 2017
Cons: A/C
I needed a nice clean room for only one night at a good price. This one seemed to fit the bill. The interior was bright & colorful. The beds were clean & comfortable enough. There were some stains on the wall in multiple places. The main problem with this room, though was the A/C. It was SO loud. It periodically made the sound of gushing water. It rumbled when it kicked on & off. ALL NIGHT. We were too tired & had to get up too early for our appointment to ask for another room. And should you really have to ask for another room? Upon checkout, I was asked how our stay was & when told about the A/C, he responded, "Yeah, we hear that a lot." I was also denied a printout of the bill when I asked. I have since had to return to Houston for another overnight stay...I did not stay here, as I actually needed to get some sleep.
Comment from Hotel Management
Aug 25, 2017 by Stefani C., Hotel Management
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo HOUSTON AT THE GALLERIA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
3 out of 5
Recommended
for Couples
by A verified traveler from Galveston, TX

Not the boutique hotel I'd expected

Posted Aug 20, 2017
Location: Great location close to Galleria, shops, and restaurants
Had looked for a Houston boutique hotel for a birthday getaway. Photos on line and descriptions looked like this was the one, but found out it's a slightly upscale Holiday Inn. Room was pleasant, but small, with a noisy air conditioner. Nothing particularly special or unique about this hotel. Good location, perfectly adequate business hotel, but not what I would consider a boutique hotel with any personality.
Comment from Hotel Management
Aug 20, 2017 by Jackie Velasquez, Hotel Management
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
I was really impressed with how much space there was. The bathroom is huge. For a room with two beds, there was more space than I was expecting. Cons- AC unit attached to the wall with the controls on the machine. Thermostat *on the wall* controls the unit located on the opposite side of the room. Small parking lot (but close to the entrance)
Comment from Hotel Management
Aug 20, 2017 by Jackie V, Hotel Management
Thank you for taking the time to give us your feedback. We appreciate your 5 star rating! We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from D.C.

Decent hotel near the Houston Galleria

Posted Jul 24, 2017
Pros: The staff was great!
Cons: Only one of two elevators was working. Room door did not align well with dead bolt. No taxis; difficult for Uber to find hotel. Parking lot was dark.
Location: Next door to Galleria, a 3-minute walk. Near all of downtown attractions, but car needed unless you do a lot of walking.
Good bargain for the price. My room was clean and the hotel staff was great. I appreciated all the plugs and USB charging outlets in my room. The free WiFi was great, even when the front desk computer system crashed several times during my visit. It was pretty quite during both night and day, although my room was only on the second floor. I was awakened at 2am by the fire alarm once. But it was resolved very quickly (someone was smoking in their room).
Comment from Hotel Management
Jul 25, 2017 by Stefani C., Hotel Management
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo HOUSTON AT THE GALLERIA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mt.Enterprise Texas

Nice hotel close to Mall

Posted Jul 8, 2017
My, experience there were really good. I just wished they had a pool for family to enjoy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cozy and close to my convention meetings

Posted Jul 6, 2017
Pros: The staff was very friendly and helpful in answering my questions.
I was able to walk from the hotel to my convention meetings in a Galleria hotel. The room was quiet and comfortable, the little restaurant/bar downstairs was convenient for breakfast and for dinner after 9:00 p.m.
5 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Everything was excellent, will consider for a future stay! If you are ok with bright colors, this place is great.
5 out of 5
by lori

This traveler left a rating score only Posted Jun 15, 2017 on Hotels