Ratings based on 852 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Elmira, NY

Sorry, not sorry

Posted Sep 21, 2017
Overpriced. The room service food was cold, poorly seasoned. The shower wasn't functioning. When I let the front desk know (as well as contacting them through expedia), their response was "oh, contact us again". That can do better than that.
3 out of 5
by A verified traveler from Canada

Houston Getaway

Posted Aug 23, 2017
Pros: The rooms were very clean and the bathroom was very luxurious. Extreme plus for me as I am very picky. The gym was well equipped and very clean.
Cons: The big downside. The pool and lobby. The pool looked like a tired afterthought and the lobby lacked character.
Location: Excellent location, across the street from Galleria, literally and beautiful nearby shops and restaurants.
Spent 4 days at the JW Marriott as part of our tour of Texas. The rooms were lovely very clean with beautiful bathrooms and the gym was clean to the point of sparkling. My husband and I love to work out and swim in the am before we start our day which was great. What really shocked us however was the pool and patio area. The pool appeared to be a tired afterthought. You walk out of the beautiful gym to find no umbrellas on tables, poles where something might have been?? to an old deck area. Not inviting at all. Our room looked over the pool and I saw families trying to enjoy the space but sadly it was lackluster at best. Not clean, not inviting. For the first time ever we actually thought should we change hotels?? Especially after our first night when after a day of touring we had to call and ask if our room could be made up. I should also mention there was a star bucks in the lobby and though only open till 1PM. The girls working the spot were phenomenal. Super friendly and outgoing. Really the best customer service we received.
Comment from Hotel Management
Aug 25, 2017 by BCarley, Hotel Management
Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Expedia made a mistake

Posted Jul 25, 2017
We went to Houston for a basketball camp with our kids. While this hotel was far from where we needed to be, our kids insisted we stay there since expedia advertised a basketball court - kids were extremely excited about this. We booked through expedia...of course, no changes or cancellations permitted... at check in we were told there is no bball court and that there hadn't been one there since the 1990's. Had we booked with the hotel direct we could have made other arrangements to move closer to the venue....which we did on our last night at our expense. The hotel was great...the staff were amazing....my beef is with expedia and their false advertising!!!!!
Comment from Hotel Management
Jul 27, 2017 by bcarley, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Also, we are working on having the website corrected. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Good Location

Posted Jul 9, 2017
We had a pleasant stay at JW Marriott. The location opposite The Galleria was perfect.
Comment from Hotel Management
Jul 11, 2017 by bcarley, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great location. Close to shopping and resturants.

Posted Jul 3, 2017
We were in the middle of everything. The shopping was great and the resturants were quick to access. The front desk and all staff, except for Kriag from valet, were great and gave awesome service. This is a great place for families.
Comment from Hotel Management
Jul 5, 2017 by bcarley, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by A verified traveler

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by Rene

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
by Joseph

Posted Jun 11, 2017 on Hotels
JW Marriott offered a King and Full size bed online that I selected. The receptionist said said only had 2 full sized beds which was very uncomfortable for 2 people to sleep in. I booked for a party of 4 but only 3 made the trip. No free internet was very bad also.
Comment from Hotel Management
Jun 19, 2017
Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay in meeting your bed types. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team.
5 out of 5
by A verified traveler

Awesome experience

Posted May 2, 2017 on Hotels
This hotel had an amazing staff and service. I would definitely go back. I highly recommend this hotel. The location was right on.
Comment from Hotel Management
Jun 19, 2017
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Beautiful and clean and close to shopping

Posted Apr 25, 2017
Great check in experience. My room was ready and very spacious. The only issue was no tub. After doing a marathon a soak would have been wonderful. Other than that the staff was great.
Comment from Hotel Management
Apr 27, 2017 by brenda, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!