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Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Nice food options onsite, plus a great pool area and gym. Friendly staff...Look forward to returning!
Jon
Stayed 3 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
The staff is very friendly and courteous. The location is right off a freeway and close to the Galleria - a major Houston shopping enclave
Mary
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, we will be sharing your feedback with our staff, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Everything was great except the the bed was a like uncomfortable and didn't offer much support. Pillows could use an upgrade as well.
Aubrey
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve the bedding and pillows , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Hillary
Feb 25, 2024
Hillary
Stayed 1 night in Feb 2024
Response from Director of Front Office on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how nice our staff was, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Great property, a couple minor issues with the shower. The heat was slow to warm the room.
John
Stayed 1 night in Feb 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve the minor issues in the room you stayed in, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Byron
Jan 14, 2024
Byron
Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Sally
Jan 14, 2024
Sally
Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Stayed here for the national championship game. Very quick check in and my room was wonderful! Huge bathroom, big room and the beds were very comfortable. There were lots of people there and you couldn’t hear anything once inside your room. All staff was very friendly.
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Ken
Business traveler, Traveled with partner
Dec 6, 2023
Liked: Property conditions & facilities
Check in and restaurant Staff was very professional and accommodating
Ken
Stayed 1 night in Dec 2023
10/10 Excellent
Wilbert
Dec 5, 2023
Liked: Room comfort
Wilbert
Stayed 1 night in Dec 2023
Response from Emmie on Dec 6, 2023
Thanks for staying with us. We appreciate your feedback and hope to see you again! Happy Holidays.
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Jack
Traveled with partner
Nov 1, 2023
Liked: Cleanliness
This hotel was refurbished after a flood in Houston. Bathrooms should have been redone while they were at it. Bathroom is archaic, tub shower, toilet beyond words, never experienced one so low to the ground, no make-up bench in front of mirror.
Jack
Stayed 6 nights in Oct 2023
Response from Anthony L. on Nov 2, 2023
Dear Jack, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you experienced and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Chao
Oct 24, 2023
Chao
Stayed 1 night in Oct 2023
Response from Anthony L. on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!
The hotel is clean but considering it's location it is in desperate need of a makeover. Also when i booked and paid for the room it didn't say anything about a 7 ft 10 inch clearance so i had to pay extra for valet parking. Great restaurant.
Jessee
Stayed 1 night in Oct 2023
Response from AGonzales on Oct 24, 2023
Thank you for your review. Our management team is reviewing your feedback. Thank you again.
6/10 Okay
Tiffany
Oct 22, 2023
Disliked: Amenities
Overrated for the price. The room beds had scratchy rough sheets. The bed was hard and sunk down on one side. I’ve went to cheaper hotels and they had higher quality bedding. Also, My room wasn’t ready when I arrived @3:34. I gas to wait an extra 20 min. I think they gave my original room away, and I was given a lower quality room instead.
Tiffany
Stayed 1 night in Oct 2023
Response from Anthony L. on Oct 25, 2023
Dear Ms. Moody, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you experienced and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.