Interior

Reviews of Omni Houston Hotel

4 out of 5
Omni Houston Hotel
4 Riverway, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 766 out of 1268 reviews" "
Rating 8 - Good. 274 out of 1268 reviews" "
Rating 6 - Okay. 118 out of 1268 reviews" "
Rating 4 - Poor. 55 out of 1268 reviews" "
Rating 2 - Terrible. 55 out of 1268 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities
Staff was very friendly and accommodating
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean.
Stayed 3 nights in Mar 2024
Response from Director of Front Office on Mar 30, 2024
We were so happy to read about your great stay at the Omni Houston Hotel. Thank you for choosing Omni for this visit. We hope to see you again soon!

2/10 Terrible

Bridgette

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
To high price for nothing
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Nice food options onsite, plus a great pool area and gym. Friendly staff...Look forward to returning!
Stayed 3 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly and courteous. The location is right off a freeway and close to the Galleria - a major Houston shopping enclave
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, we will be sharing your feedback with our staff, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Aubrey, Plano

Traveled with partner
Liked: Amenities, property conditions & facilities
Everything was great except the the bed was a like uncomfortable and didn't offer much support. Pillows could use an upgrade as well.
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve the bedding and pillows , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Hillary

Stayed 1 night in Feb 2024
Response from Director of Front Office on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how nice our staff was, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, a couple minor issues with the shower. The heat was slow to warm the room.
Stayed 1 night in Feb 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve the minor issues in the room you stayed in, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Byron

Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sally

Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Casey

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for the national championship game. Very quick check in and my room was wonderful! Huge bathroom, big room and the beds were very comfortable. There were lots of people there and you couldn’t hear anything once inside your room. All staff was very friendly.
Stayed 3 nights in Jan 2024

8/10 Good

Alfonso

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Braimah

Traveled with group
Liked: Cleanliness
The mattress is bad. They have a paid packing. Paid breakfast,
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean nice and staff was friendly and attentive
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Stayed 3 nights in Dec 2023

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Denise, Mansfield

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Linda, Georgetown

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Kaleigh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property, highly recommend.
Stayed 1 night in Dec 2023

4/10 Poor

Kathleen

Business traveler
Stayed 1 night in Dec 2023

10/10 Excellent

Raquel

Liked: Cleanliness, property conditions & facilities
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ken

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Check in and restaurant Staff was very professional and accommodating
Stayed 1 night in Dec 2023

10/10 Excellent

Wilbert

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Emmie on Dec 6, 2023
Thanks for staying with us. We appreciate your feedback and hope to see you again! Happy Holidays.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Amberlyn Grajales Assistant Front Office Manager on Mar 20, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would come back again! I fell in love with the hotel and place
Stayed 2 nights in Nov 2023
Response from Anthony L. on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Nov 2023
Response from Anthony L. on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ana

Liked: Cleanliness, room comfort
Weekend Trip
Overall we had a great weekend, safe place to stay at. Mokara Spa was the best of our trip.
Stayed 2 nights in Nov 2023
Response from Anthony L. on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Howard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anthony L. on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karen M.

Business traveler
Liked: Cleanliness, amenities
This was a great property, I enjoyed being there.
Stayed 2 nights in Nov 2023
Response from Anthony L. on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Anthony L. on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort
Always a nice stay here.
Stayed 4 nights in Nov 2023
Response from Anthony L. on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carrie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice. What we didn’t love is that we had to pay for Wi-Fi. Our bathroom also needed better lighting.
Stayed 2 nights in Nov 2023
Response from Anthony L. on Nov 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Anthony L. on Nov 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
I stayed only two nights but wish I could've stayed longer. I slept so peacefully. The staff was wonderful, hotel was clean and the bed was comfy!
Stayed 2 nights in Nov 2023
Response from Anthony L. on Nov 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very hospitable
Stayed 2 nights in Nov 2023
Response from Anthony L. on Nov 8, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness
This hotel was refurbished after a flood in Houston. Bathrooms should have been redone while they were at it. Bathroom is archaic, tub shower, toilet beyond words, never experienced one so low to the ground, no make-up bench in front of mirror.
Stayed 6 nights in Oct 2023
Response from Anthony L. on Nov 2, 2023
Dear Jack, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you experienced and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Chao

Stayed 1 night in Oct 2023
Response from Anthony L. on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

joel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was easy to access. Everyone was nice and helpful. Great experience and will stay there again next time I'm in town.
Stayed 1 night in Oct 2023
Response from Anthony L. on Oct 25, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jessee

Liked: Cleanliness, property conditions & facilities
The hotel is clean but considering it's location it is in desperate need of a makeover. Also when i booked and paid for the room it didn't say anything about a 7 ft 10 inch clearance so i had to pay extra for valet parking. Great restaurant.
Stayed 1 night in Oct 2023
Response from AGonzales on Oct 24, 2023
Thank you for your review. Our management team is reviewing your feedback. Thank you again.

6/10 Okay

Tiffany

Disliked: Amenities
Overrated for the price. The room beds had scratchy rough sheets. The bed was hard and sunk down on one side. I’ve went to cheaper hotels and they had higher quality bedding. Also, My room wasn’t ready when I arrived @3:34. I gas to wait an extra 20 min. I think they gave my original room away, and I was given a lower quality room instead.
Stayed 1 night in Oct 2023
Response from Anthony L. on Oct 25, 2023
Dear Ms. Moody, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you experienced and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Miriam

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay and the vibe in the hotel was immaculate.
Stayed 2 nights in Oct 2023
Response from Anthony L. on Oct 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sylvia M

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023
Response from Anthony L. on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jason

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Anthony L. on Oct 14, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thang

Traveled with family
Liked: Cleanliness, room comfort
I am happy with stay..
Stayed 2 nights in Oct 2023
Response from Anthony L. on Oct 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KELLY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just an overall exceptional hotel
Stayed 1 night in Oct 2023
Response from Anthony L. on Oct 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

joel

Liked: Cleanliness, property conditions & facilities
Very good location - pool area is very nice as well.
Stayed 1 night in Oct 2023
Response from Anthony L. on Oct 11, 2023
Thanks for staying with us. We appreciate your feedback!