Ratings based on 204 Verified Reviews

4.3 out of 5
82% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Great location

Posted Sep 27, 2017
Pros: Location was very convenient, just opposite Galleria.
Cons: Plumbing problem in a few buildings resulted in the need for a 2nd room for 1 night, just for toilet use.
I very routinely look for Residence Inns for extended business trips for the larger rooms / suites and kitchenettes, plus included Wifi and breakfast is handy and saves a bit if added in separately over 2 weeks or more. I had an executive suite which has the separated bedroom, and additionally was in a secured building (card access required to even get to the front door of the room).
Comment from Hotel Management
Sep 28, 2017 by General Manager, Hotel Management
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
4 out of 5
by Luis Carlos

Parking fees

Posted Aug 2, 2017 on Hotels
I did enjoy with my family. Great place. I have stayed on Residente Inn before in different cities and here in Houston they charged me for parking in their own Hotel and I am a guest. That should not happen, honestly. I will definitively think twice to go back to Houston to use Residence Inn.
Comment from Hotel Management
Aug 4, 2017
Luis, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
4 out of 5
by A verified traveler

Posted Jul 25, 2017 on Hotels
One of two elevators, the one closest to my rooms, was out of order, with no apparent effort underway to return it to operational condition. Because my wife has a significant mobility impairment, this was a serious imposition. Other conditions were satisfactory.
Comment from Hotel Management
Jul 27, 2017
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, and we are working on getting our elevator repaired. We hope to have the opportunity to welcome you again and make your future stays five stars!
2 out of 5
by Adriana

Awful service-Never will go back again.

Posted Jul 24, 2017 on Hotels
Unfortanetaly, I did not have a positive experience in The Residence Inn. As a matter of fact, it is probably the worst hotel I have ever stayed. The room was OK, comfortable and clean, but the service was awful. I went to Houston for a wedding and requested to have my sofa bed prepared upon my late return that night. I returned by 2AM and nothing was done. I called and I was asked to go down to the lobby to pick up the sheets. Luckily I found sheets in the closet and did it myself. I also asked for an extra soap as a stayed with my mother and the only soap is about the size of a finger. I had to call twice and never got it. The only excellent service was from a very sweet Hispanic guy at the breakfast area. Also the elevator was not working, so we had to go up the stairs a couple of times. I will never stay in a Residence inn again. The only positive comnes is that the hotel has an excellent location
Comment from Hotel Management
Oct 11, 2017
Hello, I am so sorry that we did not provide excellent service during your stay. I apologize for that and I can promise that is not the usual service we provide to our guests. I hope that we can have the chance to serve you again in the future. Thank you again for staying with Marriott and I am glad you enjoyed our breakfast! Sincerely, Adam P. General Manager
4 out of 5
by Phiedra

Residence Inn put me In again and again

Posted Jul 19, 2017 on Hotels
great breakfast and street parking to save families money
Comment from Hotel Management
Jul 21, 2017
Phiedra, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
5 out of 5
by Rosslyn

Posted Jul 12, 2017 on Hotels
Fabulous place to stay in Houston. Outstanding service from professional and friendly staff and they have the best pillows in the whole wide world I'm sure. Thanks guys for your hospitality.
Comment from Hotel Management
Jul 14, 2017
Rosslyn Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Granbury TX

Nice hotel with excellent location to shopping

Posted Jul 10, 2017
Staff was extremely helpful and kind in every situation. My friend cut her hand preping for dinner one night and they practically gave us the whole first aid kit until we were able to get it looked at. Nice size breakfast every am also but you can't beat the location at all!!! Will be returning for sure
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Christina, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back as soon as your hand heals!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great quite hotel next to the Galleria shopping

Posted Jun 24, 2017
Great spacious room with one of the most comfy beds I have ever experienced in a hotel. Quite location with zero noise during our stay. Great breakfast with both hot and cold selections and only a couple of minutes away from the Galleria shopping centre with great food court and shops. Highly recommend this hotel
Comment from Hotel Management
Jun 26, 2017 by Adam P, Hotel Management
Hello, Thank you so much for staying with us and taking the time to fill out a review of our property. We appreciate it very much and hope to see you again soon! Sincerely, Adam P. General Manager
5 out of 5
by Tressa

My New Fave Place

Posted Jun 13, 2017 on Hotels
Love the location. Will definitely be my go to hotel in Houston. I normally stay at the Sheraton Galleria area but this was even better the cozziness of the place was nice the outdoor pool area I loved service was great. And a major plus 24hrs business center.
Comment from Hotel Management
Jun 15, 2017
Hello, Thank you so much for staying with us and taking the time to write such a great review! We appreciate your business very much and hope to see you again soon. Sincerely, Adam P. General Manager
4 out of 5
by Manal

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 22, 2017
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.