Ratings based on 199 Verified Reviews

4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Great location

Posted Sep 27, 2017
Pros: Location was very convenient, just opposite Galleria.
Cons: Plumbing problem in a few buildings resulted in the need for a 2nd room for 1 night, just for toilet use.
I very routinely look for Residence Inns for extended business trips for the larger rooms / suites and kitchenettes, plus included Wifi and breakfast is handy and saves a bit if added in separately over 2 weeks or more. I had an executive suite which has the separated bedroom, and additionally was in a secured building (card access required to even get to the front door of the room).
Comment from Hotel Management
Sep 28, 2017 by General Manager, Hotel Management
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
4 out of 5
by Phiedra

Residence Inn put me In again and again

Posted Jul 19, 2017 on Hotels
great breakfast and street parking to save families money
Comment from Hotel Management
Jul 21, 2017
Phiedra, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
5 out of 5
by Rosslyn

Posted Jul 12, 2017 on Hotels
Fabulous place to stay in Houston. Outstanding service from professional and friendly staff and they have the best pillows in the whole wide world I'm sure. Thanks guys for your hospitality.
Comment from Hotel Management
Jul 14, 2017
Rosslyn Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Granbury TX

Nice hotel with excellent location to shopping

Posted Jul 10, 2017
Staff was extremely helpful and kind in every situation. My friend cut her hand preping for dinner one night and they practically gave us the whole first aid kit until we were able to get it looked at. Nice size breakfast every am also but you can't beat the location at all!!! Will be returning for sure
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Christina, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back as soon as your hand heals!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great quite hotel next to the Galleria shopping

Posted Jun 24, 2017
Great spacious room with one of the most comfy beds I have ever experienced in a hotel. Quite location with zero noise during our stay. Great breakfast with both hot and cold selections and only a couple of minutes away from the Galleria shopping centre with great food court and shops. Highly recommend this hotel
Comment from Hotel Management
Jun 26, 2017 by Adam P, Hotel Management
Hello, Thank you so much for staying with us and taking the time to fill out a review of our property. We appreciate it very much and hope to see you again soon! Sincerely, Adam P. General Manager
5 out of 5
by Tressa

My New Fave Place

Posted Jun 13, 2017 on Hotels
Love the location. Will definitely be my go to hotel in Houston. I normally stay at the Sheraton Galleria area but this was even better the cozziness of the place was nice the outdoor pool area I loved service was great. And a major plus 24hrs business center.
Comment from Hotel Management
Jun 15, 2017
Hello, Thank you so much for staying with us and taking the time to write such a great review! We appreciate your business very much and hope to see you again soon. Sincerely, Adam P. General Manager
4 out of 5
by Manal

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 22, 2017
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
by Tippi

Great location!

Posted May 13, 2017 on Hotels
This hotel is walking distance to the Galleria, which is great! Great location, nice hotel. Thanks!
Comment from Hotel Management
May 15, 2017
We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Houston area.
5 out of 5
by Leo

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 3, 2017
Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
2 out of 5
by A verified traveler

Terrible hotel. Noisy, dirty

Posted Apr 25, 2017
Bad, although the front desk did their best. The rooms were dirty, small, and can hear noise from neighboring rooms. Bed bugs in pullout sofa
Comment from Hotel Management
May 2, 2017 by Adam P, Hotel Management
Hello, Thank you for staying with us and I am sorry you did not enjoy your stay. I wish you would have communicated some of your issues with us during your stay. I can assure you that the sofa does not have bed bugs but I will however pass your comments along to the appropriate parties. Sincerely, Adam P. General Manager