Ratings based on 841 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portsmouth, VA

Great Stay

Posted Jul 14, 2017
Pros: The convenience to the Galleria, restaurants and the funeral home and cemetery. We did frequent the LaMadeleine's French Bakery in the Galleria!!!!!
Cons: PERFECT!
Location: As I stated before, we were there to attend my oldest sister's funeral. The service and burial was located at the Woodlawn establishment.
Booked this hotel for a loved one's funeral in Houston. Everything was perfect with our stay. The maintenance gentleman paid us a visit and changed the shower head and plumbing while we were there; that is a fantastic practice! Keeping things in perfect running condition for your customers! I loved the rain head on that shower! Everything was clean and well supplied. Take Care, Millie & Bob Anderson Portsmouth, VA 23701
Comment from Hotel Management
Jul 18, 2017 by Daisy M., Hotel Management
Greetings Millie, How wonderful it is to read through your experience! Thank you for your sweet remarks about our convenient location and the wonderful ceremony you had in our area. We sincerely hope to have you on another occasion. Warm regards, Daisy M. Westin Experience Specialist The Westin Oaks Houston at the Galleria
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Convienent entrance to the galleria. Nice views...

Posted Jul 10, 2017
If you book through Expedia make sure you call ahead of time to see what kind of room you are put in. I requested a room with a nice view and I got it but I also called ahead of time to make sure I did. Staff was nice and got me everything I requested. Valet is a must if you plan on driving there because parking is a headache. The pool is okay, nothing special. Overall I was happy and enjoyed my stay at the Westin. Thank you for the great service!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Nice Hotel at the Galleria Mall Houston

Posted Jul 5, 2017
Pros: It was very clean and well maintained. Nice rooms and amenities. Great roof top pool.
Location: It has great access to parking and it is nice that it is connected to the mall. It is also within walking distance of many other shops, restaurants.
This hotel is very nice and very affordable. Great value. Staff were friendly and helpful. Conveniently located at Galleria Mall.
3 out of 5
by A verified traveler from Texas

Don't eat the breakfast!

Posted Jul 3, 2017
I purchased the package that included breakfast. We asked in the restaurant if we were in the correct place and were assured we were. Checked out and there was an almost $75 charge for breakfast which was horrible. I ordered a vegetable omelette which was loaded with fresh dill. Ugh!! Who wants eggs that taste like a pickle. Went to the front desk and they said the breakfast included was strictly room service. We were not told this at check in. They reimbursed the $40 and some change from our room service the prior night which was nice but it's still inexcusable how many staff are not knowledgeable with the hotels policies.
2 out of 5
by A verified traveler

Bad customer service

Posted Jul 3, 2017
I had booked the hotel on Expedia and was told to wait 15-30 minutes in the lobby for the reservation to show up so that I can check-in. I was very tired from travel and this was totally unpleasant. I walked out to go to another hotel, JW Marriott, across from the street. But was told by Expedia customer service that my hotel reservation in non-refundable and have to forfeit my room charges. I was forced to check in to the hotel where I didn't want to. I would think twice or more to book any SPG property and also Expedia to book my travel needs.
Comment from Hotel Management
Jul 6, 2017 by Daisy M., Hotel Management
Greetings, Thank you for providing these valuable comments and sincerely apologize for the inconveniences that occurred on this occasion. We would be delighted to continue to welcome you and show you the upscale service we are known for. Warm regards, Daisy M. Westin Experience Specialist The Westin Oaks Houston
1 out of 5
by A verified traveler from Lebanon

Terrible hotel. Need to stop receiving guests

Posted Jun 9, 2017
Pros: nothing
Cons: Renovation from scratch
Need strong renovation. Not even 1 single amenity in the room with high price where as Hayatt Hotel which was renewed 2 years ago with modern furniture and better location costs us third of the price of Westin oaks.
Comment from Hotel Management
Jun 13, 2017 by Daisy M., Hotel Management
Greetings Reem, We appreciate your valuable comments on this recent stay. I apologize our current aesthetics were not to your satisfaction. It may interest you to know we will begin renovations in November and sincerely hope to welcome you to witness our upcoming updates. Warm regards, Daisy M. Westin Experience Specialist The Westin Oaks Houston at the Galleria
5 out of 5
by christopher

westin galleria houston

Posted May 22, 2017 on Hotels
all ways very good except the bed mattress. wish hotels in general would offer different rooms with different firmness options. this one was a bit soft
3 out of 5
by amy haffner

Posted May 21, 2017 on Hotels
Parking was impossible. Loud fans drying the hallways outside of our room
3 out of 5
by A verified traveler from Miami

Besides Galleria

Posted Apr 21, 2017
There was a slight, musty odor upon entering the room.
Comment from Hotel Management
Apr 21, 2017 by Daisy M., Hotel Management
Greetings Ian, Thank you for taking the time to review our property. I want to extend my sincere apologies for not being able to elevate your experience. It is unfortunate to know the room odor hindered what could have been a delightful stay. I can assure you this is not an accurate reflection of our rooms and hope we are awarded an opportunity to welcome you once more. Warm regards, Daisy M. Westin Experience Specialist The Westin Galleria Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded expectations

Posted Apr 20, 2017
Everything was fine. Convenient location. Quiet and comfortable rooms. Would stay again.