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Reviews of American Star Inn & Suites Atlantic City

2 out of 5
American Star Inn & Suites Atlantic City
232 E. White Horse Pike, Absecon, NJ

Reviews

5.2
Rating 10 - Excellent. 55 out of 514 reviews" "
Rating 8 - Good. 97 out of 514 reviews" "
Rating 6 - Okay. 99 out of 514 reviews" "
Rating 4 - Poor. 75 out of 514 reviews" "
Rating 2 - Terrible. 188 out of 514 reviews" "

5.6/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Evelisse

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The customer service is horrible and the fact that they wanted $100 deposit for one night stay, and it had to be cash. No Card. This was very inconvenient. So, if you stay here do not expect friendly service and make sure you have $100 CASH.
Stayed 1 night in Sep 2023

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness
The facility requires a $100 deposit payable only in cash. I didn’t have the cash.
Stayed 1 night in Jul 2023

2/10 Terrible

Joshua

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worse hotel you can stay in the world! I didn’t even get the chance to make it to the room before experiencing the worse experience I can ever had.
Stayed 1 night in Jul 2023

2/10 Terrible

Fanny

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk gentleman was very rude and unprofessional. I would never go back.
Stayed 1 night in Jul 2023

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Jonathan

Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Jontaye, Atlantic City

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk woman was very rude and inconsiderate
Stayed 2 nights in Jun 2023

4/10 Poor

Terry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room smelled dirty, there was no hair dryer, there was hair on the bathroom floor. Even though we paid for the room with a credit card the clerk wanted a $100 cash deposit and wouldn’t give me a receipt for it.
Stayed 1 night in Jul 2023

2/10 Terrible

Andy

Business traveler
I didn’t know I had to do a cash deposit of $100. I was really tired and just wanted to to go bed . But no I have to get back in my car a drive to an atm
Stayed 1 night in Jul 2023

6/10 Okay

Hector

Disliked: Cleanliness, property conditions & facilities
Didn’t like it
Stayed 1 night in Jul 2023

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Cristina

Stayed 2 nights in May 2023

6/10 Okay

sofia, yonkers

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Not what I expected.
Stayed 1 night in May 2023

4/10 Poor

Johnnie

Disliked: Staff & service, property conditions & facilities, room comfort
It is not recommended
$100 cash deposit. Check out inspection (hidden camera?). Run down motel
Stayed 1 night in May 2023

8/10 Good

Regina

Stayed 1 night in May 2023

2/10 Terrible

Juan Felipe Castro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Roseceter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty and had a smell and one of the Indian women was rude as hell.
Stayed 3 nights in Jul 2022

2/10 Terrible

Hoang

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
place has poor customer service I tried to book a room for somebody and the name was different because I did the booking and put my information. I forgot to put in the other person’s information. the person checking in was not able to check in and they wouldn’t allow them to check in even though I gave them the itinerary information reservation code. Avoid this Place at all cost they refused to give me back a refund even though I never step foot into a room should really change their reservation information to add the guest name information as well because they only asked for the credit card holders information. it is also a good idea to have the person reserving the room actually reserve the room I am sure I’m not the only one to make this mistake
Stayed 1 night in Jul 2022

2/10 Terrible

Chardae

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Surendra

Stayed 1 night in Sep 2022

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stayed it's the worst stancy in our life
Stayed 2 nights in Aug 2022

2/10 Terrible

Alfredo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
place was dirty!! cable not working!! they wont change the bed like they do at other hotels in a daily basis!!! i will never ever stay in this propertys!!!
Stayed 1 night in Aug 2022

2/10 Terrible

ROBERT

Disliked: Cleanliness, property conditions & facilities
Discusting
At my arrival, they did ask for a 100$ cash deposit. I was not informed of that. I reserved a non smoking room. It did smell cigarette and humidity big time. Discsusting!
Stayed 1 night in Aug 2022

4/10 Poor

Sabino

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, run down
Stayed 3 nights in Jul 2022

2/10 Terrible

migdalia

Traveled with family and small children, Business traveler
Disliked: Staff & service
Front desk was rude bad smell in the room will not recommend
Stayed 1 night in Jul 2022
Response from Prit on Jul 25, 2022
Sorry about that that’s but that’s not right riyals call hundred dollar security deposit which is they don’t wanna pay that’s why they say that but sorry we are doing our job your employee

6/10 Okay

Reginald

Business traveler
Disliked: Staff & service
Stayed 1 night in Jul 2022

2/10 Terrible

Ahmed

Disliked: Amenities, property conditions & facilities
Very tide staff. They demand cash $100 as incidentals. Who carries with cash these days? Furthermore, the atm machines nearby were not working. I wasn’t able to check in. They didn’t refund the $300 they charged for the room. Very pathetic!! Unfortunately, expedia also didnt refund the money as hotel refused the refund
Stayed 1 night in Jul 2022

2/10 Terrible

Vanessa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very rude and did not give the family we were traveling with and who made the reservation, a room to stay in although it was already booked with Expedia.
Stayed 1 night in Jul 2022

6/10 Okay

Stanley

Stayed 1 night in Jul 2022

8/10 Good

Craig

Traveled with group
Liked: Staff & service
Clean and safe, economical stay. no issues
Clean and safe, economical stay. No issues
Stayed 1 night in Jun 2022

2/10 Terrible

Dejana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cheap motel. It was not quiet. There was noise and stomping around all night from the floor above. The AC was very humid and the room smelled funky. The pillows were flat and totally uncomfortable. The room was listed as a three-person, but there was only one bed in there and no sofa or anything.
Stayed 1 night in May 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and accommodating
Stayed 1 night in May 2022

2/10 Terrible

Khary

Traveled with partner
Disliked: Staff & service
The worst experience I ever had at a hotel, staff was rude unprofessional. Please stay away from this hotel!!!
Stayed 1 night in Oct 2021

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not I repeat don’t stay here it’s completely disgusting nothing is clean and it’s so many bugs you have to fight in order to even enter your room.
Stayed 1 night in Sep 2021

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont go again
I had a horrible experience the lady that checked us in was very rude made me pay 200 dollar deposit then says i was smoking which i dont smoke an kept 60 dollars of that money i will never go here again its a racket
Stayed 1 night in Sep 2021

2/10 Terrible

JAIRO

Traveled with family
Disliked: Amenities, property conditions & facilities
This is a poor place, similar at road motel, we pay $185 and $100 cash for security, is old , dirty , insecure, the manager is a angry woman , impolite.
Stayed 1 night in Sep 2021

2/10 Terrible

Jawan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Brittany

Disliked: Cleanliness, property conditions & facilities
Go elsewhere
Woke up covered in bug bites.. furious right now.. room is nice.. staff is friendly
Stayed 1 night in Aug 2021

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weirs
It was definitely a little shady. Looked like our door had been kicked it and they wanted only a cash deposit which was weird.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One of the cheapest places near AC but not worth the $385 I paid for 1 night.
Stayed 1 night in Aug 2021

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
Overly expensive for the stay, not to mention they said they only had one room left, and I was the ONLY parked car. Made me put down a security deposit in cash only
Stayed 1 night in Aug 2021

6/10 Okay

Julio

The room had a smoke odor.
Stayed 1 night in Aug 2021

2/10 Terrible

Gopal

Stayed 1 night in Jul 2021

6/10 Okay

Henry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
decent place I guess. Horrible bathroom , stains all over.probably wouldn’t stay here again
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was awful 😣
Stayed 1 night in Jul 2021

2/10 Terrible

Tiana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
I spent one night in this hotel from hell! Front desk is extremely rude and dismissive. I requested a later check-in due to being stuck-in traffic and was told “if I don’t check in by 3, my reservations would be cancelled”. My reservation was for two queen beds, I got two full beds. They demanded $100 cash deposit for the room. Then they demanded an additional $50 for another kid coming with us. They said if I didn’t pay, they will call the cops for trespassing. Refused to refund my money to find another hotel. The bottom sheet is only a flat sheet, burn holes in the mattress protector. Pillows are flat and hard as a rock. The sink has mold in the corners. Stamp bags are in the parking lot and reeks of weed. The owner watches the VIDEO CAMERAS and will call. DO NOT STAY HERE!
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2021