Posted Jul 5, 2016
I have no idea how this idea has high ratings. Perhaps because it is one of the only hotels in Gallup, NM, and there aren't high expectations? My family had a horrible experience at this hotel. We checked in and after arriving at our room discovered there was NO WI-FI (like it doesn't work, at all), the indoor pool that our son was looking forward to was completely broken down (looked like it was green/brown with algae and dirt), and there was pubic hair all in the shower of our bathroom (clearly the bathroom had not been cleaned thoroughly.
We asked for a discount, only to be given the run around. The hotel general manager only works at this hotel like an hour a day. Seriously...he was no where to be found and could not be contacted. Upon checking out of the hotel, they finally said they would offer us a refund, but come to find out, the "refund" paper is a fake and our credit card has NEVER been refunded. We have called and called and called, but to no avail. They hang up on us when we try to ask questions, and the manager is NEVER there to help, and does not return phone calls.
We usually stay in Choice hotels, but after this experience, we are changing to Hilton. DO NOT STAY AT THIS HOTEL!