Ratings based on 888 Verified Reviews

3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice for the price.

Posted Dec 5, 2017
Pros: It was clean and quiet.
Cons: Air conditioner blows directly on bed. Breakfast was lacking.
The room was clean and quiet. It was okay for a reasonable priced hotel. The room was clean and quiet. The staff was friendly and helpful.
Comment from Hotel Management
Dec 5, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our staff and room. I hope that we will impress you with exemplary service during future visits.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ok

Truth or dare

Posted Nov 28, 2017
Was ok, train track too close, big gap in window frame, resulting in cold outside air coming in, just a place to sleep, you get what you pay for.
Comment from Hotel Management
Nov 28, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our hotel and the draft of air you experienced. We will be looking into this and I hope you will return to enjoy a memorable and exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Stay

Posted Nov 27, 2017
Red Roof Inn was very comfortable and clean with adequate amenities, more than I expected. My suggestion: Put some signs up that remind other visitors to respect sleeping hours, and have the check in clerk also do the same. I arrived at 1:30 AM after traveling nine hours on the road. At 6:30 AM the people next to me slammed their door, and had a loud conversation on the way to breakfast with children in tow jumping on the balcony walkway.
Comment from Hotel Management
Nov 29, 2017 by Manager, Hotel Management
We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us the feebdack regarding our breakfast and clerk. We hope you'll return in the future to see how we continue to improve our Hotel and hospitality.
4 out of 5
Recommended
for Everyone
by A verified traveler

noisy railroad line.

Posted Nov 27, 2017
Pros: Clean and good location
Our room was Very close to railroad. I asked the check in lady to give us a room further away from the tracks and she said she couldn’t since Expedia had assigned the room. Could this be true?
Comment from Hotel Management
Nov 30, 2017 by Manager, Hotel Management
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for providing us insights regarding our room. We hope to see you again to provide you with an exceptional level of service and hospitality.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Nov 18, 2017
Pros: Staff
Cons: Pillows
Location: Close to interstate
Great staff,easy check in but the problem was only two large towels and the pillows were like rocks
Comment from Hotel Management
Nov 18, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, CA

Posted Nov 17, 2017
Quick process of confirmation and check in. Neat and clean room with easy access.
Comment from Hotel Management
Nov 17, 2017 by Manager, Hotel Management
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for overnight stay

Posted Nov 12, 2017
Pros: Comfortable and quite
Cons: Breakfast could be a little more varied, they have very small muffins and no pastries
Very comfortable, it is on the far side of town from most other needs, not walking distance. But, for the difference in cost well worth the value and 5 min drive down 1 main road to find food & other needs even Walmart. The best part was not a busy part of town so was very quite. I would definitely stay again also they do not charge extra for the dog to stay, huge plus
Comment from Hotel Management
Nov 13, 2017 by Manager, Hotel Management
Thank you so much for taking the time to write this insightful review and for providing us feedback on our value. We hope that you will return at a future date to be impressed by the improvements we have made.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

1-Night Stop

Posted Nov 8, 2017
Pros: Simple breakfast.
Location: Red Roof Inn is in West Gallup, Exit 16. Casino is in East Gallup.
The hotel is right off the freeway. I did not pay much attention to the adjacent railroad tracks. My only negative comment is a slow bathtub drain. The water was up to my ankles after my shower.
Comment from Hotel Management
Nov 10, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our shower. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value.

Posted Oct 28, 2017
Over all a good experience. We reserved 3 rooms and were unable to get them next to each other. We learned it helps to call ahead around check-in time to get rooms together.
Comment from Hotel Management
Oct 30, 2017 by Manager, Hotel Management
Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Through guest feedback like yours, we are better able to improve guest experience for future visitors.
3 out of 5
Recommended
for Everyone
by A verified traveler

room 200

Posted Oct 20, 2017
Pros: location
Cons: level bed in room
we stayed in this room 2 different nights , first night we did not figure out the hole room was unleveled. but did figure the walls where thin as the trucks going by was loud. , second stop on way back we got same room and sleep with our head at foot of bed and turned on ac unit to drown out noise . the building has settled and makes your head lower then your feet if you sleep with your head at the head board. the breakfast was better then some I have stayed at..
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
Thank you so much for sharing your review and giving us your honest comments. We appreciate your feedback regarding our bed and breakfast. I hope you will return to enjoy a memorable and exceptional experience.