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Reviews of Candlewood Suites Hotel Texas City, an IHG Hotel

2.5 out of 5
Candlewood Suites Hotel Texas City, an IHG Hotel
1700 Hwy 146 N, Texas City, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 346 out of 693 reviews" "
Rating 8 - Good. 216 out of 693 reviews" "
Rating 6 - Okay. 66 out of 693 reviews" "
Rating 4 - Poor. 27 out of 693 reviews" "
Rating 2 - Terrible. 38 out of 693 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Patrick

Traveled with partner
For this stay, I elected to pay upon arrival. When I checked in and told the staff I wished to use a different card she told me they would have to refund the original card. This is not what I wanted. Since my card was already charged, I elected to keep it on the same card. Again, this was not what I wanted.
Stayed 1 night in Apr 2024
Response from HP on Apr 15, 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. As it was a sold-out weekend, once the cancellation deadline is over that is 6 pm night before the day of arrival, hotel makes sure all the reservations are guaranteed with valid credit card to hold the rooms for guests. We apologize for the inconvenience caused. We hope to see you again when you will be visiting your family in Texas City.Kind RegardsHotel Management

8/10 Good

DALE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms dated but staff friendly and knowledgeable about the area.
Stayed 1 night in Apr 2024
Response from HP on Apr 14, 2024
Thank you for staying with us and for sharing your feedback with us. As you may have seen the hotel is under renovation and started with top floor. Looking forward to seeing you again in our newly renovated room on your next visit to Texas City.Sincerely,Hotel Management

2/10 Terrible

Stacey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HP on Apr 14, 2024
As your credit card was declining, so we had to cancel your reservation due to which we could not accommodate your stay at hotel. Your reservation was cancelled without any penalty.

10/10 Excellent

Mona

Stayed 1 night in Feb 2024
Response from HP on Mar 24, 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. Wow beautiful 5 stars review. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HP on Feb 11, 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We are happy that you enjoyed your stay and looking forward to having you again soon.Kind Regards,Hotel Management

8/10 Good

Sharon

Stayed 1 night in Jan 2024
Response from HP on Jan 18, 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management.

10/10 Excellent

Russ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HP on Feb 1, 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

8/10 Good

Jjimmy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff
Stayed 3 nights in Dec 2023
Response from HP on Jan 1, 2024
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

6/10 Okay

MELANIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Until someone outside In the parking lot was blasting music all night and I couldn’t sleep. I would still come here but not when it’s the biker rally.
Response from HP on Feb 11, 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We apologize for the issues you faced at our hotel. Your comments are deeply appreciated, and we will make sure this issue is prevented. We hope to see you again.Sincerely,Hotel Management

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HP on Nov 22, 2023
Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us at Candlewood Suites, Texas City. We hope to see you again on your next trip to Texas City. All the best, Hotel Management

10/10 Excellent

EVERETT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was like your house you had kitchen items dishes silverware and other things that were needed the receptionist Denny was real cool good customer service .SHe always acknowledge you with something positive to say
Stayed 2 nights in Oct 2023
Response from HP on Oct 23, 2023
Thank you so much for your wonderful review. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and it was so nice and very clean
Stayed 1 night in Sep 2023
Response from HP on Oct 2, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Excellent

Jeanine

Stayed 1 night in Sep 2023
Response from HP on Oct 23, 2023
Thank you for staying with us and for sharing your feedback with us. Wow beautiful 5 stars review. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely appointed,clean and the staff are well trained etc.
Stayed 1 night in Sep 2023
Response from HP on Sep 25, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

2/10 Terrible

Tracey

Disliked: Property conditions & facilities
First room had a very strong sour odor and the a/c turned on but did not cool the room after several hours. We were then moved to a second room that smelled of mildew and had severe evidence of water damage on the wall near the entrance. We only needed to stay for one day so we mustered through it with half a bottle of febreeze and an extreme need to sleep. Not sure if the staff was tired or just did not want to be there but they tried their best so no complaints there. Overall this property needs a deep DEEP cleaning as to rid the rooms of their pungent smell.
Stayed 1 night in Sep 2023
Response from HP on Sep 25, 2023
Thank you for taking the time to review your recent stay. We apologize for the issues and challenges you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope that you give us another chance to provide you with a better stay in the future.Hotel Management

6/10 Okay

Nola, Webb City

Stayed 1 night in Sep 2023
Response from HP on Oct 23, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from HP on Oct 2, 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was shocked when i saw there was a small kitchen in the room. Laundry service? The bed was very comfortable! Probably the best i ever slept on. This was a very surprising experience!
Stayed 1 night in Sep 2023
Response from HP on Sep 25, 2023
Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us at Candlewood Suites, Texas City. We hope to see you again on your next trip to Texas City. All the best, Hotel Management

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room...close to shopping...easy on and off highway.
Stayed 1 night in Sep 2023
Response from HP on Sep 5, 2023
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice hotel to stay at. Very friendly staff, as well as helpful. Would not hesitate to stay here again.
Stayed 1 night in Aug 2023
Response from HP on Aug 28, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Excellent

Gracie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great stay
Stayed 1 night in Aug 2023
Response from HP on Aug 28, 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

10/10 Excellent

Bobby

Stayed 1 night in Aug 2023
Response from HP on Aug 28, 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

8/10 Good

Jo

Stayed 1 night in Aug 2023
Response from HP on Sep 25, 2023
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Harnandez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. Beds and pillows were amazing. Greeted by staff every time we walked by. I can't complain about anything. Will definitely recommend this hotel.
Stayed 1 night in Aug 2023
Response from HP on Aug 26, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Excellent

Williams

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room. Quiet and comfortable. Staff was friendly and accommodating.
Stayed 1 night in Aug 2023
Response from HP on Aug 23, 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Just cruising through!
The staff was very friendly and helpful! My daughter left an inexpensive earring behind but they called me to let me know it was there. The room was clean and comfortable, check in and out was a breeze. Value for money spent was good!
Stayed 1 night in Aug 2023
Response from HP on Aug 23, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accessible from the highway .Staff was very pleasant
Stayed 1 night in Aug 2023
Response from HP on Aug 20, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

6/10 Okay

Charles

Liked: Cleanliness, staff & service, room comfort
NO Breakfast
The building is dated and definitely needs renovation. The staff was excellent. BIG complaint…. Property was listed on line as serving breakfast only to be told as a franchise breakfast was optional and they chose not to offer it. This needs to be stated in the amenities
Stayed 1 night in Aug 2023
Response from HP on Aug 13, 2023
Thank you for staying with us and for sharing your feedback with us. As Candlewood Suites is an Extended stay hotel, our all rooms are fully equipped with kitchenette, hence we do not provide continental breakfast, we apologize for the inconvenience. We are always striving to improve our property and our guest's experience. We hope that you give us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was great. Recommended several places to visit and a seafood restaurant that was superb, thanks
Stayed 1 night in Aug 2023
Response from HP on Aug 13, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

4/10 Poor

Shawn

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely no breakfast. You get free coffee and charge extra for a box of cereal and milk.
Stayed 1 night in Aug 2023
Response from HP on Aug 11, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. It was a pleasure seeing you again as a returning guest. As Candlewood Suites is an Extended stay hotel, our all rooms are fully equipped with kitchenette, hence we do not provide continental breakfast, we apologize for the inconvenience. We hope to see you again soon.Sincerely,Hotel Management

8/10 Good

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2023
Response from HP on Aug 7, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Jo Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very knowledgeable.
Stayed 1 night in Aug 2023
Response from HP on Aug 7, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from HP on Aug 7, 2023
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
GOT CHARGED AN ADDITIONAL 50$ UPON ARRIVAL WHICH WAS NOT PREVIOUSLY STATED. TERRIBLE HOTEL
Stayed 2 nights in Jul 2023
Response from HP on Aug 1, 2023
Thank you for staying with us and for sharing your feedback with us. At check-in if any guest stays between 1 to 6 nights 50 & for stay of 7+ Nights 100 is authorized on Incidentals purpose, which releases upon check-out if there are no cupboard charges charged to room such as soda, snacks etc. 50 is just an authorization and not a charge. we apologize for the inconvenience. Kind regards,Sincerely,Hotel Management

8/10 Good

Barney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff very helpful on check-in Sunday night. Very patient in explaining advantages using network points vs check-in with third party service.
Stayed 6 nights in Jul 2023
Response from HP on Aug 1, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

6/10 Okay

Shawn

Traveled with group
The carpets need to be replaced in the entire property
Stayed 1 night in Jul 2023
Response from HP on Aug 1, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We apologize for the issue you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope to see you again.Sincerely,Hotel Management

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HP on Jul 24, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

sydney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
outdated and air is a bit stale when you first arrive, but very clean. full sized, quality (Dove) hygiene products provided in the shower, soft/clean sheets, clean dinette, and friendly staff. called to check on us 30 minutes after checking in. convenient before leaving out in a cruise tomorrow - would stay here again.
Stayed 1 night in Jul 2023
Response from HP on Jul 16, 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Excellent

Ray

Stayed 1 night in Jul 2023
Response from HP on Jul 16, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Capellan Candelario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything was very good, it is a perfect place to spend the night before a cruise
Stayed 1 night in Jul 2023
Response from HP on Jul 16, 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

4/10 Poor

Jordan

Traveled with family
Disliked: Property conditions & facilities
The property smelled like mildew and the air conditioner was loud and sounded like it was going out. The staff wasn’t very friendly either
Stayed 1 night in Jun 2023
Response from HP on Jun 22, 2023
I am very sorry to hear that you did not enjoy your stay. We apologize for the issues and challenges you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. Sincerely,Hotel Management

2/10 Terrible

Steve

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was nothing unique about this stay. The only thing I can say is we will never book there again. The rooms we had and our daughters stayed in smelled of nothing but mold & mildew. Spent the first 3 days of my cruise sick from it. Will also file a complaint with their head quarters. You know it's bad when they had oscillating fans in the rooms to try and remove the smell of it.
Stayed 1 night in Jun 2023
Response from HP on Jun 22, 2023
I am very sorry to hear that you did not enjoy your stay. We apologize for the issues and challenges you faced at our hotel. Sincerely,Hotel Management

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Employees are very friendly, the hotel have a good location and clean.
Stayed 2 nights in Jun 2023
Response from HP on Jun 8, 2023
Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us at Candlewood Suites, Texas City. We hope to see you again on your next trip to Texas City. All the best, Hotel Management

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from HP on Jun 8, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

6/10 Okay

Lucio

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled moldy to the point my eyes burned and nose started running. Ac unit did not cool down the room properly and had to use personal electric fan.
Stayed 1 night in Jun 2023
Response from HP on Jun 8, 2023
I am very sorry to hear that you did not enjoy your stay. We are always striving to improve our property and our guest's experience. We hope that you give us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

6/10 Okay

Aileen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go.
Receptionist extremely rude on arrival, bed dipped in the middle extremely uncomfortable. Lectured twice on smoking on arrival to be put in a room that someone had been obviously smoking disgusting
Stayed 1 night in Jun 2023
Response from HP on Jun 8, 2023
Thank you for taking the time to review your recent stay. We apologize for the issues and challenges you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope that you give us another chance to provide you with a better stay in the future.Hotel Management

2/10 Terrible

David

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in was slow and awful. The person talked too much about things that had nothing to do with checking in. Room was dirty and there was zero room service. The second day of our stay no one came to do regular cleaning. We also got locked out because they did not enter two days. It seems like they did that on purpose. Won’t go back.
Stayed 2 nights in May 2023
Response from HP on Jun 8, 2023
Thank you for taking the time to review your recent stay. We apologize for the issues you faced at our hotel. Candlewood Suites brand is an Extended stay hotel where housekeeping service provided once a week. Guest can exchange their towels / linen at front desk anytime during their stay. We hope to have you stay with us again in the future.Sincerely,Hotel Management

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was conveniently located with a short drive to the water. It was fairly quiet as hotels go. The staff were pleasant. Checkin was easy. This was only a one night stop for us so we didn't utilize the kitchenette but it all worked and would be nice to have for a longer stay.
Stayed 1 night in May 2023
Response from HP on Jun 8, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. I am glad that you enjoyed your stay and the service from our staff. I will be sure to pass along your comments to the team. We hope to see you again soon.Sincerely,Hotel Management

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from HP on Jun 8, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Carol

Stayed 1 night in May 2023
Response from HP on May 16, 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management