Ratings based on 98 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel. Very Quiet. Clean.

Posted Dec 27, 2016
Hotel was decent. Very quiet. Buffet was excellent the first 2 days, after that....it went downhill. Last day, food was horrible. Hotel was clean, as was room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midland, TX

Nice hotel. 30 minutes from cruise pier.

Posted Dec 14, 2016
Good breakfast, close to a number of restaurants. Clean, quiet, and comfortable.
2 out of 5
by A verified traveler from US

Improvements

Posted Oct 18, 2016
Recommend staff- improve hospitality. No one at desk most times, they sit to side behind wall. Not greet guest, or even attempt to get up out of chair during the coming or goings of guest. Room/ take efforts to clean vents, windows, dust appliances, lamps, furniture. Recommend post sign guests be quiet, allot slamming of heavy doors. Noise loud. Stayed second floor, people above constantly dropping stuff. Surrounding rooms here allot talking, throughout day-night. understand can not control people, encouragement can be advised to consider others during their stay. Common courtesy
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Posted Sep 19, 2016
excellent hotel. will definitely stay here the next time I visit
Comment from Hotel Management
Sep 20, 2016 by JP, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Everyone
by A verified traveler

family fun at the beach

Posted Sep 12, 2016
Roomy, clean, friendly staff, great breakfast, quick and easy access to grocery stores and beach
Comment from Hotel Management
Sep 20, 2016 by jp, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Aug 1, 2016
The beds are amazing, clean rooms, friendly staff, nice pool
Comment from Hotel Management
Sep 20, 2016 by gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
by A verified traveler

lots of stairs

Posted Jun 27, 2016
checked in late because of flight delays, third floor room, no elevator.. still out next day. Room was excellent. Staff was good. Food was cool.
1 out of 5
by A verified traveler

Worst customer service.

Posted Jun 13, 2016
When I arrived they told me that my already paid room is given to someone else and they declaimed my refund request even. Worst hotel ever.
1 out of 5
by A verified traveler from Dallas

Low Budget with 4 Star Price

Posted Mar 21, 2016
Pros: Pool area is nice
Cons: Better breakfast, faster check in and better policy with towels
Location: great location about 10-15 from Galveston
Check in took forever, breakfast wasn't even worth getting out of bed for, had to return used towels to front desk in order to get more, hotel has an odor. Hotel staff was not attentive and was like only 3 people that worked the entire weekend.
Comment from Hotel Management
Apr 23, 2016 by gm.txa87@choicehotels.com, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jody Patel GM Comfort Inn and Suites 409-945-5300
1 out of 5
by A verified traveler from san antonio, tx

Rude and room canceled

Posted Mar 21, 2016
We showed up to this hotel after 5 hours of travel for them to tell us they cancelled our room reservations and gave it to someone else! Apparently there was a glitch with our credit card, and they didn't even bother to call us and ask us about it! They just cancelled our room! The staff and manager I dealt with were so incredibly rude and not hospitable at all. It was spring break weekend and we ended up finding a room for almost $100/night MORE than what we reserved this hotel for. The manager didn't even apologize! I will NEVER, EVER deal with this hotel again.
Comment from Hotel Management
Apr 23, 2016 by gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jody Patel GM Comfort Inn and Suites 409-945-5300