The staff was very helpful. WE were not pleased to find upon our return that there is a $40 pending charge on our credit card for Fairfield Inn in Texas City. We made a prepaid non refundable reservation through Hotel.com. for this room. That charge has already cleared our charge card. Upon inquiry, we have been told that the charge represents an "incidental' charge that will supposedly be removed within the week. .
We do not know if this is standard throughout the industry or just SOP for Hotel.com and/or Fairfield Inn. It will certainly make us hesitant to stay at this hotel again when we are in the area if the facility can add "incidental" charges in additional to the room cost already prepaid.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our Fairfield Inn Texas City. I'm pleased to hear how helpful you found our staff. However, I apologize that the incidental authorization wasn't more clearly explained. Please know, it is not an actual charge, but merely an authorization and is released on our end as soon as you check out. Every financial institution is different as to how long it takes for you to see it on your end. I assure you this is a standard practice for all hotels. I hope that if you are back in the area, we will have another chance to host you.