Horrible staff, noisy hotel
Posted Nov 21, 2016
Upon check in I was assigned to room 110, separated from the (tiled) lobby by a public bathroom only. As soon as I got inside I could hear very loud wheeled suitcases being pushed on tile, toilets flushing, people checking in and cleaning staff shouting across the hall to one another. I immediately returned to the front desk to ask for a different room. The surly woman at the front desk said they were booked full. Mind you this is at 1:30. Check in doesn't officially start until 2:00. I return to the world's loudest hotel room and get on my Expedia app to find another hotel and see 3 rooms available for tonight at this hotel. I return and show her the available rooms, again asking for a new room somewhere quieter. She again tells me no, Expedia is wrong and "they overbook us all the time, they don't know how many rooms we have." I say fine, I'll sit down to wait for the manager to return and within 30 seconds she comes and tells me she magically found a nonexistent room at the other end of the hall after telling me five times they didn't have any. Still with major attitude, and my new room had two queens instead of a king, but I got a relatively quieter room. Still a noisy hotel generally. The bed was comfortable and the room cleanliness was fine. The front desk clerk's attitude and repeatedly lying to my face over a simple, reasonable request destroyed any chance I will stay here again.