Ratings based on 976 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nice hotel, close to the beach.

Posted Sep 1, 2017
Pros: Nice rooms, every room has a balcony with a ocean view, underground parking, across the street from the seawall.
Cons: nope
Location: Shop, eat, visit museums, walk and swim in the ocean.
Stayed for two night right before Harvey struck. Hotel staff were very helpful in keeping us dated about the storm.
Comment from Hotel Management
Sep 3, 2017 by Eddie, Hotel Management
Thank you for your feedback. We hope you come and see us again soon.
1 out of 5
by A verified traveler

Not clean

Posted Aug 27, 2017
Pros: view
Cons: Cleanliness. Have maintenance staff.
The room was dirty and smelled bad. Our key would not work in the door and they did not have maintenance person to fix it till the next day. We had to leave someone in room everytime we left room. Very overpriced for what we got. It should have been about a hundred dollars cheaper per night
Comment from Hotel Management
Sep 3, 2017 by Eddie, Hotel Management
Very sorry that we did not meet your expectations we try to excede every guest expectations. We hope you give us another try we are always working on improving our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sprinfgield, Mo

Very nice hotel on beach with great staff.

Posted Jul 29, 2017
Is an older hotel but nice. Daniel at the front desk was amazing. He makes sure you have a great experience.
Comment from Hotel Management
Aug 2, 2017 by Edward, Hotel Management
I am very happy to hear that and we appreciate your kind comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Akron, Ohio

Location

Posted Jul 14, 2017
Great Location and near the beach. The staff was very helpful. The west end of Galveston is quiet and only a short drive east to downtown and the east end attractions. The state park is a few miles west and has a nice beach.
Comment from Hotel Management
Jul 17, 2017 by Edward, Hotel Management
Thank you for your feedback and we appreciate you choose us to stay with. We look forward to you coming back .
1 out of 5
by A verified traveler

Posted Jul 5, 2017
We did not even stay because it was filthy and the rooms smelled like urine. Asked for a refund and left.
Comment from Hotel Management
Jul 8, 2017 by Edward, Hotel Management
We are very sorry you felt that way about your experience. We wish we could have done something to help you enjoy your stay with us. We also hope that you see it in your heart to visit us again to see what progress we have made due to your feedback. Thank you
5 out of 5
by Rick

Great Hotel

Posted Jun 18, 2017 on Hotels
Perfect. Check in was a breeze. Summer at check in was awesome. Breakfast was on time and very good
Comment from Hotel Management
Jul 1, 2017
Thank you so much for kind words and we will pass on your feedback to our staff. Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler from a

Nice hotel close to beach

Posted Jun 9, 2017
My room was ready before check in. Clean rooms and friendly staff. The breakfast was good plenty things to chose from.
Comment from Hotel Management
Jul 1, 2017 by Edward, Hotel Management
Thank you for you kind feedback, We are happy you enjoyed your stay.
4 out of 5
by Erika

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jul 1, 2017
Thank you for the Score.
4 out of 5
by A verified traveler from FL

Posted Jun 4, 2017
Pros: CLOSE TO JIMMY'S ON THE PIER
Cons: TOILETS NEED TO BE MAINTAINED - WATER RUNS CONTINUOUSLY. SAME AS LAST TIME I STAYED.
Location: GOOD FOR JIMMY'S, BAD FOR LOCATION TO TOWN. GOOD TRADE THOUGH.
ACCEPTABLE FOR MY BUSINESS PURPOSES. PARKING COULD BE BETTER.
Comment from Hotel Management
Jul 1, 2017 by Edward, Hotel Management
Thank you so much for your feedback and we appreciate you still coming back to stay with us. We will continue to make improvements and hope to get it corrected.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Jun 4, 2017
Pros: Everything
Staff was very friendly and helpful. Breakfast was great.
Comment from Hotel Management
Jul 1, 2017 by Edward, Hotel Management
Thank you for the great feedback we greatly appreciate the comments and hope to see you again.