Property amenity

Reviews of Inn at The Waterpark

2 out of 5
Inn at The Waterpark
2525 Jones Dr, Galveston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 413 out of 1002 reviews" "
Rating 8 - Good. 318 out of 1002 reviews" "
Rating 6 - Okay. 140 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Susan, El Dorado Hills

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was huge! We had plenty of room for our bags and could move around easily.
Stayed 1 night in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelet location, basic facilities but awesome for Texas 70.3 experience
Stayed 3 nights in Apr 2024

6/10 Okay

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Apr 2024

6/10 Okay

Shon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is pretty outdated. The hallways and room smelled like mildew. I think they did the best they could to make it average. All of the staff were polite. The location was great for the Galveston Ironman race. Parking was good, well lit and seemed safe. The breakfast was unappealing. The miniature golf was a fun activity. Overall…ok
Stayed 2 nights in Apr 2024

6/10 Okay

Brittney

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Paula

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a super nice place. The rooms are nice and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
All beautiful end comfort is amazing now is my hotel for all my vacations thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Darell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and in good shape. Had covered parking. Not very far to drive to beach.
Stayed 2 nights in Mar 2024

8/10 Good

Dustin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, but the rooms were clean. Beds were comfortable, and the people were nice. Couldn't ask for much more.
Stayed 1 night in Mar 2024

6/10 Okay

Helen

It was ok. Breakfast was very limited
Stayed 5 nights in Mar 2024

6/10 Okay

Valarie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Beds were clean, but floors not so much. Glad we bought slippers with us because we observed pieces of food in corner by the door. Shower was not clean.
Stayed 2 nights in Mar 2024
Response from Pam on Mar 19, 2024
Thank you for your feedback, Valarie! We appreciate your choosing to stay with us and I will submit your issues and concerns to my housekeeping team to ensure that floors and showers are properly cleaned. We hope you will give us another opportunity to serve you!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Dannis

Need a lil bit of update and cleaning on the outdoor areas. ROOMS were great. Breakfast need better options.
Stayed 3 nights in Mar 2024
Response from Pam on Mar 18, 2024
Thank you for the wonderful review, Dannis! We are currently working on some updates or a proper facelift of the entire property. The only thing we will not be able to do is provide much more in the way of the breakfast as we do not have any facilities in which to cook. That is why we only advertise it as a "continental breakfast." We have added, boiled egg, yogurt, fresh fruit, and additional bread items be our options are sorely limited!

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families!
Stayed 1 night in Mar 2024
Response from Pam on Mar 18, 2024
Thank you for the great feedback, Cheryl! I am thrilled that your family enjoyed the time you were with us. Also, we have some big plans to further expand our "kid friendly" niche here on the island as we get through our renovations, so maybe we will have some new things to enjoy on your next visit!

6/10 Okay

Donald, Mansfield

Traveled with partner
Liked: Cleanliness, staff & service
Just overall looks run down. The mini golf course needs updating and room lighting was poor. An outlet near bed would help.
Stayed 1 night in Mar 2024
Response from Pam on Mar 18, 2024
Thank you for your feedback, Donald. We are currently enduring renovations, so we hope to have the issues mentioned resolved this year! I hope you will give us another try once we are done!

2/10 Terrible

Kim

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures are not truthful. Property is located in the middle of nowhere. Our view was a fuel holding tank two of them. This is awful. Mini putt is dangerous and shouldn’t be used. Pool was not heated. And an entire side of the property was not in use due to fire damage. This is a property that should be demolished. Room was clean, and big shower and toilet was extremely small and hard to use. I do not recommend this property at all.
Stayed 4 nights in Mar 2024
Response from Pam on Mar 18, 2024
I am sorry to hear that you did not enjoy your stay with us, Kim. Our location should be clearly visible on the map function provided by Expedia. We do have a great many guests who love the location because it is quiet compared to the rest of the island, but also within a mile of the beach, next door to Schlitterbahn and Moody Gardens. The two areas you should stay in if you like a lively nightlife would be the Strand or the Seawall and maybe you can enjoy your time on the island.

10/10 Excellent

Amanda

Traveled with family
Liked: Amenities
Very accommodating
Stayed 1 night in Mar 2024
Response from Pam on Mar 18, 2024
Thank you for the amazing review, Amanda. We are thrilled to hear you enjoyed your stay with us. We look forward to seeing you again!

6/10 Okay

Juan

Liked: Cleanliness, staff & service
Liked location.... beach access within minutes
Stayed 4 nights in Mar 2024
Response from Pam on Mar 18, 2024
Thank you for your feedback, Juan. I was hopeful that you could provide further information about how we failed to meet your expectations during your stay. I would love it if you could reach out to me.

8/10 Good

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great
Stayed 2 nights in Mar 2024
Response from Pam on Mar 13, 2024
Thank you for the great feedback, Jackie. I am thrilled that you enjoyed your stay with us and hope to welcome you back soon!

6/10 Okay

Stacie

Traveled with pets, Traveled with family
For the most part a great stay. We had issues with my daughter’s anxiety doodle. I went and talked with daytime clerk and he waived the fee the same day the next shift come on and was rude and told me I was going to pay it after being there 2 days with only a few hours left before we left. We had no complaints she was very rude so we probably will not be back.
Stayed 3 nights in Mar 2024
Response from Pam on Mar 13, 2024
I am so sorry this happened to you during your stay, Stacie. I will address this with the staff right away. It appears that the gentleman did not share that he had agreed to waive the pet fee with anyone, so the lady at the front desk was clearly in the dark about the previous discussion. We will strive for better communications so that we do not have other guests encounter this issue. I am happy that other than that, you enjoyed your stay, and I hope you will give us another chance to show you how it should have gone.

10/10 Excellent

12 year

Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Pam on Mar 11, 2024
Thank you for the fabulous feedback, Sandra! We are thrilled that you enjoyed your stay with us and hope to welcome you back soon!

8/10 Good

Brian

Traveled with family
Liked: Staff & service
Property is in the middle of a make over.
Stayed 1 night in Mar 2024
Response from Pam on Mar 11, 2024
Thank you for the wonderful review, Brian, especially considering the fact that we are in the middle of renovations! We hope you return to see the updates we are making!

6/10 Okay

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly and helpful staff, inside the room was nice and clean and everything worked fine. Around the exterior there is some construction which appears to have been on pause for some time.
Stayed 4 nights in Feb 2024
Response from Pam on Mar 5, 2024
Thank you for your feedback, Chris. We are currently working on a lot of projects around the building, I am so sorry if this detracted from you experience while you were here. Once it is completed, we would love to have you back to show you the improvements we have made for our guests.

10/10 Excellent

Antoinette

Liked: Property conditions & facilities
I liked staying at an independently owned facility. It had a very family and friendly atmosphere. Would definitely stay again.
Stayed 4 nights in Feb 2024
Response from Pam on Mar 5, 2024
Thank you for the great review, Antoinette! We are thrilled to hear that you enjoyed your stay with us! We look forward to seeing you again soon!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities
Nice room, but the pòol and mini golf are unheated and outdoors. The water park was not operational and it was cold outside.
Stayed 1 night in Feb 2024
Response from Pam on Feb 22, 2024
Thank you for the great feedback, Michael! I hope you will come back soon to enjoy the pool and the mini golf! There is only about 2 to 3 months out of the year when it is not warm enough to really swim, but once we start seeing the warm weather, it will heat right up! I believe the waterpark is going to be opening up again for weekends on April 10th, so maybe you can plan another trip before the "rush" of summer hits us!

4/10 Poor

Kara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pam on Feb 15, 2024
I am sorry to see that you did not enjoy your stay with us, Kara. I would love to hear more about your stay if you want to reach out to me.

6/10 Okay

Trent

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Pam on Feb 15, 2024
Thank you for the feedback, Trent. I am sorry you did not enjoy your stay and would love to hear more about where we failed during your stay.

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, roomy, and a convenient location.
Stayed 2 nights in Feb 2024
Response from Pam on Feb 5, 2024
Thank you for the great feedback, Beverly! We look forward to seeing you again!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pam on Feb 6, 2024
Thank you for the wonderful feedback, Tracy. We are thrilled that you enjoyed your stay with us.

8/10 Good

Michael

Traveled with partner
Liked: Staff & service
Not very up to date
Stayed 1 night in Feb 2024
Response from Pam on Feb 5, 2024
Thank you Michael, we are currently working on updating the rooms in the hotel and would love for you to come back when we get it done!

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pam on Feb 22, 2024
Thank you for the great feedback, Larry. We are happy to hear you enjoyed your stay. We look forward to seeing you again soon@

8/10 Good

Emily

Traveled with family
Liked: Cleanliness
Older property but clean and safe. Breakfast was subpar.
Stayed 1 night in Feb 2024
Response from Pam on Feb 6, 2024
Thank you for the wonderful feedback, Emily! I am glad that you enjoyed your stay!

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024

6/10 Okay

holly t

Traveled with partner, Traveled with pets
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Pam on Feb 5, 2024
Thank you for the feedback, Holly T. I wish I had more information on what we could have done to improve your experience with us, so please reach out if you have specific questions or concerns.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam on Feb 5, 2024
Thank you for the great feedback, Stanley! I am happy to see that you enjoyed your stay with us and hope we can welcome you back soon!

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night before our cruise recently. The room was nice and clean. Staff was very, very friendly. Would definitely stay again!
Stayed 1 night in Jan 2024
Response from Pam on Jan 29, 2024
Thank you for the great response, Jeremy! We are thrilled that you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Kelsey

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam on Jan 29, 2024
I am sorry that you did not enjoy your stay with us, Kelsey. I would love to hear more about what problems or issues arose while you were staying with us.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam on Jan 22, 2024
Thank you, Laura, for the great feedback. I am thrilled to hear that you enjoyed your stay.

10/10 Excellent

ernie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the newest or fanciest … but clean quiet & safe … renovations ongoing… comfy pillows … some covered parking … accommodating to cruises … great breakfast
Stayed 1 night in Jan 2024
Response from Pam on Jan 22, 2024
Thank you, Ernie, for the great feedback. We are happy that you enjoyed your stay with us.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Pam on Jan 22, 2024
Thank you for your feedback, Steve. We are thrilled that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Pam on Jan 22, 2024
Thank you for the great feedback, Michelle. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Fred

Stayed 1 night in Jan 2024
Response from Pam on Jan 22, 2024
Thank you for your great feedback, Fred. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Larry

Traveled with group
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Pam on Jan 17, 2024
Thank you for your wonderful feedback, Larry. We hope you come visit again soon!

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Pam on Jan 17, 2024
Thank you for your review, Amber! I hope you come back to visit once we get our new rooms open!

10/10 Excellent

roland, san antonio

Stayed 2 nights in Jan 2024
Response from Pam on Feb 5, 2024
Thank you for the wonderful feedback, Roland!

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
Stayed 1 night in Jan 2024
Response from Pam on Jan 17, 2024
Thank you for the great review, Connie. I love hearing that the staff is doing a wonderful job of taking care of our guests! We hope you will come back again soon!

8/10 Good

kara

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Pam on Jan 12, 2024
Thank you for the great feedback, Kara! We hope that we can do better on your next visit so that we can earn your 10!