Ratings based on 1,121 Verified Reviews

3.5 out of 5
72% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Cancellation of Room

Posted Sep 7, 2017
They cancelled my reservation, but did give me a couple of days to find another hotel. which also cancelled my reservation................bad trip...................no longer will use Expedia or Travelocity or any of your type agencies......I am finished.
Comment from Hotel Management
Sep 9, 2017 by Sabrina , Hotel Management
Thank you for your review. We apologize for any difficulties you may have experienced with your reservation. We look forward to welcoming you to our hotel in the near future. Respectfully, Sabrina LQ Customer Care
2 out of 5
Recommended
for Everyone
by A verified traveler

Room requested not ready (rong room)

Posted Aug 31, 2017
Pros: The service in the past.
Cons: To give what we paid for it.
Location: Our favorite restaurant Benos.
We wanted to celebrate our 32th anniversary in Galveston, like we been doing for the passed 32 years and a nice hotel room, they gave us the Handicap room, and we reserved a king size room. Im very disappointed with the room and the service the front desk lady gave us.
Comment from Hotel Management
Sep 2, 2017 by Josette, Hotel Management
Thank you so much for taking the time to provide feed back on your recent stay. I hate to hear the team did not provide you with the room or service we have in the past. It is my goal to ensure each and every one of our guest leaves with a positive experience and based on your feed back we have a bit of improvement that needs to be done. Rest assured I will share your feed back with the team and provide additional training to ensure this will not continue to be an issue. Thank you again. We look forward to seeing you on your next trip to Galveston. Sincerely, Josette K General Manager
1 out of 5
by A verified traveler from Euless, Tx.

Not pleasurable.

Posted Aug 26, 2017
Pros: For the most part the staff was nice.
Cons: New mattresses and pest control. Scrambled eggs and a meat for breakfast. Plumbing to work. If cot or roll away not available advise when booking. Mat
Location: Good location with great variety of to do's.
We requested 2 queen beds and a cot or roll away. We had 2 full beds and no roll away grandson had to share sleeping space. 1 bed had a bad dip in mattress so was like sleeping in a hole. Toilet stopping up. No "Do not disturb" sign housekeeping came in without permission. Website offered breakfast that was not present. Room was infested with roaches. The grounds were in our opinion for the price paid sub standard. We do frequent La Quinta Inn quiet often but will never stay here again.
Comment from Hotel Management
Aug 30, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, Diana - LQ Customer Care
3 out of 5
by A verified traveler

Posted Aug 23, 2017
Great location but not as nice as most La Quintas. We were a bit disappointed. Thought the room was clean and okay until we turned the lights on in the morning and roaches scattered across the walls! It is right across the street from the beach and close to restaurants but not worth the money due to the ran down atmosphere and roaches! I will pay a little more for a bug free and nicer place next time I visit Galveston. The staff was friendly.
Comment from Hotel Management
Aug 24, 2017 by Kathy, Hotel Management
We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very much appreciate your business and thank you for staying with us. Sincerely, Kathy C. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from galveston tx

Posted Aug 21, 2017
We were able to check in a little earlier than the check in time. The front desk clerk was very friendly and knowledgeable. The room was spacious and clean.
Comment from Hotel Management
Aug 23, 2017 by Kathy, Hotel Management
Thank you so much for taking the time to offer feedback on your recent stay. We are thrilled to hear that you enjoyed your stay. Your comments will be shared with the staff. We look forward to welcoming you back very soon. Sincerely, Kathy C. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Roaches

Posted Aug 20, 2017
Roaches in room.There were roaches in restroom and ceilings. Everything else was good.
Comment from Hotel Management
Aug 22, 2017 by Kathy, Hotel Management
Thank you for your feedback regarding your stay. We want to take this opportunity to apologize for the pest issues you experienced. We are working diligently with our pest management company to combat any problems. It is our hope you will give us a chance to better serve you in the future. Sincerely, Kathy C. General Manager
1 out of 5
by A verified traveler from North Texas

Roaches

Posted Aug 18, 2017 on Orbitz
Checked in and went to room to find roaches on every wall, in the bed, behind the furniture, in the bathroom, in the shower, and on the door. No exaggeration; I'll send pics if you'd like. Disgusted! Terrible, terrible, terrible.
Comment from Hotel Management
Aug 21, 2017 by Kathy, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. We would like to extend our sincerest apologies for the inconvenience you experienced during your stay. I will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention. Sincerely, Kathy C. General Manager
5 out of 5
by Dana

La Quinta Inn was great!!!

Posted Aug 16, 2017 on Hotels
Everything was great. Location was the absolute best!
Comment from Hotel Management
Aug 23, 2017 by Josette, Hotel Management
Thank you so much for your wonderful comments. We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back soon. Sincerely, Kathy C. General Manager
3 out of 5
by Maria

This traveler left a rating score only Posted Aug 15, 2017 on Hotels
3 out of 5
by Monica

This traveler left a rating score only Posted Aug 12, 2017 on Hotels