Posted Apr 6, 2017
We checked in and everything seemed fine at first although the surrounding area did not feel safe. Around 5am we woke to use the washroom and as lights turned on in washroom, cockroaches scattered, some out of the coffee maker! We checked out ASAP and went elsewhere. When notifying the staff in lobby at checkout of what had happened, they completely ignored our comments and replied with have a great day. Clearly no concern at all. I would not recommend this hotel to anyone, especially those with young children due to the surrounding area.
Comment from Hotel Management
Apr 10, 2017 by LQ Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. We would like to extend our sincerest apologies for any inconvenience you experienced during your stay. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.
LQ Customer Care