On the beach

Reviews of Quality Inn & Suites Galveston - Beachfront

2.5 out of 5
Quality Inn & Suites Galveston - Beachfront
5924 Seawall Blvd, Galveston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 479 out of 1064 reviews" "
Rating 8 - Good. 278 out of 1064 reviews" "
Rating 6 - Okay. 147 out of 1064 reviews" "
Rating 4 - Poor. 84 out of 1064 reviews" "
Rating 2 - Terrible. 76 out of 1064 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, shopping and nice pool. Economical, easy check in and very accomodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Constance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all pleasant to talk to. They were very helpful in all aspects.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 23, 2024
Dear Constance,We're delighted you had a positive experience with our staff! Providing helpful and friendly service is a top priority for us, and we're glad to know that our team members met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Regards,Quality Inn & Suites Beachfront Management

2/10 Terrible

Hugo

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Umm well first the place and the pictures that is advertised is off. I’m sure at one point the hotel looked like that but it does not. The pools were dirty and disgusting. The rooms smelled and were old and dirty. So many things run down. Not recommended. Stay somewhere else. Oh and the breakfast- the pictures are a lie.
Stayed 3 nights in Apr 2024
Response from Zach P. on Apr 22, 2024
Dear Hugo, I am sorry to hear we were not able to provide you with a clean and comfortable experience. We strive to provide an excellent stay for all of our guests so we are sorry to hear we were unable to provide that for you. Thank you for letting us know what issues you had during your stay, we will pass them on to our appropriate departments and get them taken care of. We hope you will give us another chance in the future.Thank you,Zach Parlo.General Manager

8/10 Good

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before and we will stay here again definitely. Reasonable price and the staff has always been friendly. There's nothing fancy about it, but it's clean and the beds are comfortable.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 23, 2024
Dear Julie,Thank you for your loyalty and positive feedback! We're thrilled that you enjoyed your stay with us and that our reasonable prices, friendly staff, cleanliness, and comfortable beds met your expectations. We strive to provide a welcoming and comfortable experience for all our guests, and we're glad we succeeded during your stay. We look forward to welcoming you back again in the future!Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Brittany

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Leaking shower, stains on bed cover and pillows, mold on ceiling.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 23, 2024
Dear Brittany,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the leaking shower, stained bedding, and mold on the ceiling. This does not meet our standards of cleanliness and comfort. Please rest assured that we take your feedback seriously, and we will address these issues promptly to ensure they are not repeated. We hope you'll give us another chance to provide you with a much-improved experience in the future.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

laura

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Good view of the beach, close to restaurants.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 22, 2024
Dear Laura,We're delighted to hear that you enjoyed the view of the beach from our hotel and found our location to be convenient for accessing nearby restaurants. Providing a pleasant and convenient experience for our guests is our top priority, and we're glad we could meet your expectations in these areas.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback!Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

kendra

Traveled with family
Disliked: Property conditions & facilities
The staff was pretty friendly. My room was way way smaller than. One would think. My refrigerator didn’t keep things cold. I was right by the elevator electrical room so it was noisy. Would have preferred the room to be as big as what they say. Well. Mine was actually smaller than anyone else’s room. So you would think I would have at least got charged a little less.
Stayed 5 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 18, 2024
Dear Kendra,We appreciate your feedback regarding your recent stay. We're sorry to hear that your room size did not meet your expectations and that you experienced issues with the refrigerator and noise from the elevator electrical room. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused. Please know that we will address these issues to ensure a better experience for our future guests. If you decide to stay with us again, please don't hesitate to reach out to our staff so we can address any concerns promptly. Thank you for choosing our hotel.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, the staff was helpful. Most rooms have a partial sea view.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 16, 2024
Dear Glenda,We're delighted you found our property clean and our staff helpful! It's fantastic that you were able to enjoy a partial sea view from most rooms. Providing a pleasant and comfortable experience for our guests is our priority. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints, was good value for money.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 16, 2024
Dear Rajendra,We're pleased to hear that you found good value for your money during your stay with us! We aim to provide an excellent experience at an affordable price. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was one on the nicest one I have stayed lat for the price.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 10, 2024
Dear Katrina,We're thrilled to hear that you found our property one of the nicest you've stayed at for the price! Providing excellent value and a memorable experience for our guests is important to us, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay! If there's anything else we can do to help you or if you have any further feedback, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

Amy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old. Not as advertised. It’s near the beach; not exactly beach front but surrounded by other properties.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 10, 2024
Dear Amy,We apologize if the property did not meet your expectations and was not as advertised. We want you to know that your feedback is important to us, and we will consider it to ensure that our descriptions accurately reflect the reality of our accommodations. While we strive to provide accurate information about our location, we understand that being near the beach may differ from being directly beachfront. Thank you for bringing this to our attention, and we hope that despite this, you can still enjoy your stay. If there's anything else we can do to help you or if you have any more concerns, please don't hesitate to contact us. We would appreciate your feedback.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

David

Traveled with family
Liked: Staff & service, amenities
Staff was excellent
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 10, 2024
Dear David,We're thrilled you had an excellent experience with our staff! Providing exceptional service is our top priority, and we're delighted that our team met your expectations. Your kind words mean a lot to us, and we'll pass along your compliments to our staff members. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can help you with, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

SHARON, Northbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 8, 2024
Dear Sharon,We're glad you found our staff to be friendly during your stay. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on Apr 25, 2024
Dear Steven,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Beachfront. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Beachfront hotel soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 4, 2024
Dear Sandra,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Beachfront. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Beachfront hotel soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, Quiet location
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 3, 2024
Dear Keith,We're pleased to hear that you enjoyed our hotel's proximity to the beach and quiet location. We prioritize providing a peaceful and convenient environment for our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another relaxing stay by the beach!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Mayra

Traveled with partner
The room was super clean !
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 2, 2024
Dear Mayra,We're glad to hear that you found the room super clean! Maintaining cleanliness is our top priority, and we're delighted you had a positive experience. Thank you for your feedback, and we hope to welcome you back again soon for another enjoyable stay!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

ERIN

Traveled with family
Liked: Staff & service
Disliked: Amenities
Friendly and safe
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 2, 2024
Dear Erin,We're thrilled to hear that you found our hotel friendly and safe. Our top priority is providing our guests with a welcoming and secure environment. Thank you for your kind feedback, and we hope to welcome you back again soon for another great stay!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location nice and clean rooms
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 1, 2024
Dear Emily,We're delighted to hear that you enjoyed our hotel's location and found the rooms clean and comfortable. Thank you for your positive feedback! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Kinsie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 19, 2024
Dear Kinsie,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Beachfront. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Beachfront hotel soon!Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

Wendy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this place disappointed us so much. We were met by a receptionist who couldn't understand us, we are British, we're speak English like you do! The was small, cold, damp, dirty, and we were right next to the lift, so we heard that EVERY time it moved. Also had building work in the rooms next to us, nothing mentioned about this at all. The beds felt damp like noones been in them for month's. You dont see a sign for the hotel and end up driving passed. No, the best experience.
Response from Quality Inn & Suites Beachfront Management on Mar 27, 2024
Dear Wendy,We are truly sorry to hear about your disappointing experience with us. Your feedback is very concerning, and we apologize for the shortcomings you encountered, including issues with communication, room condition, noise disturbances, and lack of notification about ongoing building work. Providing a comfortable and pleasant experience for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will promptly address these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience or discomfort you have had. If there's anything else we can do to make amends or assist you further, please don't hesitate to let us know. We hope to welcome you back for a much-improved stay in the future.Sincerely,Quality Inn & Suites Beachfront Management

2/10 Terrible

Tammy

Traveled with family
Very run down, carpets nasty. Wasn’t clean. Items left from previous tenants (used personal hygiene items) breakfast wasn’t worth eating Staff was friendly but for the price it should have been at least clean
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 27, 2024
Dear Tammy,We're sincerely sorry to hear about your disappointing experience during your stay with us. We're a good one to provide a clean and comfortable environment for our guests, and we are sorry that we fell short of meeting your expectations. Your feedback regarding the condition of the room, cleanliness, and breakfast offerings is concerning, and we will address these issues immediately with our team to ensure improvements are made. We are very sorry for any discomfort or inconvenience you experienced. We appreciate you bringing these matters to our attention, and we will work diligently to fix them for you. If there's anything else we can do to make amends or assist you further, please don't hesitate to let us know. We hope to welcome you back for a much-improved stay in the future.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

Marsha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 27, 2024
Dear Marsha,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Quality Inn & Suites Beachfront many more times.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here when we were evacuated from previous hotel. Staff was friendly and helpful. Good breakfast. Kids enjoyed the pool.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 27, 2024
Dear Elizabeth,We're glad to hear that we could provide a comfortable and welcoming experience for you and your family during a challenging time. Our staff aims to be friendly and helpful to all our guests, and we're delighted that you found them to be so. It's fantastic to hear that you enjoyed our breakfast offerings and that your kids had a great time at the pool. Thank you for choosing to stay with us, and we hope that your stay with us provided some comfort during your evacuation. If there's anything else we can do to assist you further, please don't hesitate to let us know. We're here to ensure you have a pleasant and stress-free experience with us.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 1, 2024
Dear Brenda,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Quality Inn & Suites Beachfront Management

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 21, 2024
Dear Stephanie,Thank you for the review.  We apologize for any inconvenience you faced while staying at our hotel.  We would love to know about your experience to ensure it doesn't happen again.  Thanks for visiting at Quality Inn & Suites Beachfront.Sincerely,Quality Inn & Suites Beachfront Management

4/10 Poor

Susan

Traveled with partner
Disliked: Amenities
Adequate property for a stay prior to a cruise. Rooms were overbooked so we were not given what we paid for. Check in was slow. In fact, while i was checking in another woman came up and started complaining about her room and i was just dropped by the clerk for about 20 minutes while she helped the other woman. Also photos posted are definitely not all from this property.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 19, 2024
Dear Susan,We apologize for the inconvenience you experienced during check-in and for not receiving the room you had booked. Providing a smooth and efficient check-in process is important to us, and we regret any delays or interruptions you encountered. We understand your frustration and will address this issue with our staff to ensure it doesn't happen again in the future. Additionally, we apologize if the photos posted online did not accurately reflect our property. We strive to provide accurate representations of our accommodations, and we will review and update our listings accordingly. Thank you for bringing these concerns to our attention, and we appreciate your feedback. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future under more favorable circumstances.Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Jayne

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The outer facade was nice entrance and lobby and breakfast area was good. The nite staff on arrival was pleasant yet totally confused with our reservation she eventually got use in appropriate rooms but the cleanliness was sub par the bathroom was atrocious no care was given to clean toilet and the floor was not cleaned when I wiped floor found a few long dark hairs. A bit concerning ..the beds were clean and adequately made..the floor carpet although vacuumed was filthy. Old and worn. Not what I expected for the price we were charged. The family we chatted with ndicated they pd one third the amount we were charge. Disappointed Expedia used this hotel in their offering.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 19, 2024
Dear Jayne,We're sorry to hear about your disappointing experience during your stay. While we're glad to hear that you found our outer facade, entrance, lobby, and breakfast area satisfactory, we apologize for the issues you encountered with cleanliness in your room. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. We will address your concerns with our housekeeping team to ensure that these issues are properly addressed and prevented in the future. Additionally, we apologize for any confusion with your reservation and any inconvenience it may have caused. We appreciate your feedback and will use it to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right for you in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

Tony

Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 10, 2024
Dear Tony,Thank you for leaving a review for us; however, we apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Quality Inn & Suites Beachfront Management

4/10 Poor

DAVID, NIAGARA FALLS

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The women at the front desk was very pleasant, breakfast was ok, but the hotel was dirty. We checked in and the room smelled like wet dog. There were someone’s dirty shorts left on the floor and black stuff all over the bed.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 19, 2024
Dear David,We are sorry to hear about your experience at the hotel.  It's disappointing to learn that the cleanliness of the room did not meet your expectations and that you encountered issues with the odor and leftover items.  Your feedback is essential, and we will ensure that it is shared with the management team so they can address these issues and prevent similar incidents from happening in the future.  Thank you for bringing this to our attention, and we apologize for any inconvenience caused during your stay.  If you have any more concerns or if there's anything else we can help you with, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Paul, Texas city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 19, 2024
Dear Paul,We're delighted to hear that you had a great time!  If you have any further comments or if there's anything specific that made your experience memorable, feel free to share.  We always appreciate hearing about our guests' positive experiences.  Thank you for choosing our hotel, and we hope to welcome you back again soon for another great stay!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 19, 2024
Dear Philip,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Carolina

Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Apr 5, 2024
Dear Carolina,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Quality Inn & Suites Beachfront many more times.Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Lizbeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is outdated. The floor needs renovation, the wood was popping out. The elevator was very damaged. There was people running all night and banging on doors. The hotel is full of rust. When arriving the lady was rude and she said absolutely no smoking was allowed and the place smelled like smoke and I saw a couple of people smoking in the hotel. This place needs renovations and better employees. My card declined because it was an unusual transaction so the lady came back to the window and yelled she needed another card because mine had declined, she ignored me when I was trying to explain and tell her to do it again. I felt so uncomfortable because there was people next to me and she told me to move out of the way because she was going to attend to the person behind me. So rude!!
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 12, 2024
Dear Lizbeth,We apologize for the negative experience you had during your stay.  Your feedback is important to us, and we take your concerns seriously.  We will address the issues you mentioned regarding the condition of the property, the behavior of the staff, and the smoking policy to ensure that they are rectified promptly.  We strive to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short of your expectations on this occasion.  Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

Deena

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Super nice people
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 12, 2024
Dear Deena,We're glad to hear that you had a positive interaction with our staff!  Providing excellent customer service is our priority, and we appreciate your kind words.  If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Kathleen, West Saint Paul

Traveled with group
Liked: Cleanliness, staff & service
Wonderful staff. Place neat but not exceptional. Great for location and price
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 12, 2024
Dear Kathleen,Thank you for your review!  We're pleased to hear that you found our staff wonderful and our location convenient.  We appreciate your feedback and hope to welcome you back in the future.  If there's anything specific you think we could improve upon, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Timothy Allen

Property was old and worn out in a lot of places, rugs haven’t been cleaned in a while, paint chiping, and bugs were in my room
Stayed 4 nights in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 11, 2024
Dear Timothy,We're truly sorry to hear about your experience. Please accept our sincere apologies for the condition of your room; this does not reflect the standards we strive to uphold. We take your feedback seriously and will address these issues immediately to ensure a more comfortable stay for our future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

Jean-Paul, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to be so close to the beach. Breakfast was very good including the coffee. Nice big quality TV in room was appreciated.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 11, 2024
Dear Jean,We're glad to hear that you enjoyed our proximity to the beach and that you found our breakfast offerings to your liking, including the quality of coffee.  It's also great to know that you appreciated the large, high-quality TV in your room.  Thank you for staying with us, and we hope to welcome you back for another enjoyable beachside stay in the future!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 6, 2024
Dear Susan,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Quality Inn & Suites Beachfront many more times.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

mark

Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on Mar 27, 2024
Dear Mark,Thank you for staying with us when you visited Quality Inn & Suites Beachfront. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Quality Inn & Suites Beachfront!Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, a dirty experience. Mattress was highly yellowed, old and lumpy. Peeling back the clean sheets was unsettling. Breakfast was better than expected. Vending soda machine was broken, did not dispense soda twice but was charged for them. Saw a roach creator out from under the soda vending machine as I struggled to get a soda.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 5, 2024
Dear Kevin,Thank you for taking the time to share your feedback with us.  We're sorry to hear that your experience at our hotel did not meet your expectations.  We take cleanliness and maintenance very seriously, and we apologize for any issues you encountered with the mattress and vending machine.  We will address these concerns with our team to ensure they are resolved promptly. We're glad to hear that you enjoyed the breakfast, and we hope you will give us another chance to provide you with a better experience in the future.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

Catherine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were booked for one night before our cruise. There were issues with my passport and unable to go on the cruise. We went back to Quality Inn to spend our week there. The staff were so kind and helpful. They made suggestions about who to contact in regards to my passport. They were also very helpful in looking up #'s and locations for us. They also helped us with transportation info, dining out recommendations,every time they seen us a warm, friendly hello, and could they do anything to help us out. If we ever get back to Galveston we"ll definetly stay there.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 5, 2024
Dear Catherine,Thank you for taking the time to share your experience with us.  We're thrilled to hear that our staff went above and beyond to assist you during a challenging time.  Providing exceptional service and support to our guests is our top priority, and we're delighted that you felt well taken care of.  We appreciate your kind words and hope to have the pleasure of welcoming you back to Quality Inn Galveston in the future under happier circumstances.Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

Catherine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a queen bed room and my bed was definitely a full size bed. Tiny room, toilet water was LITERALLY BROWN, toilet just looked dirty in general. There was hair in the shower (we didn’t shower there). Old
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 1, 2024
Dear Catherine,Thank you for sharing your experience with us.  We're sorry to hear that your stay did not meet your expectations.  We take cleanliness and guest satisfaction very seriously, and we apologize for any issues you encountered with your room.  We will address these concerns with our housekeeping team to ensure that they are properly addressed.  We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location nice and close to the beach, pricing great.
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 4, 2024
Dear Eric,Thank you for taking the time to share your feedback with us.  We are delighted to hear that you enjoyed our location and found our pricing to be great.  We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Anthony, Lufkin

Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 1, 2024
Dear Anthony,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Quality Inn & Suites Beachfront many more times.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average motel, reasonably clean, great price for what you get. I would stay again.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Feb 27, 2024
Dear Stephen,Thank you for your feedback!  We're glad to hear that you found our motel to be reasonably clean and that you would consider staying with us again.  We strive to provide a comfortable and affordable experience for all our guests.  We appreciate your business and hope to welcome you back again soon!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Mary lou, Duncanville

Traveled with family
Nice
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Feb 27, 2024
Dear Mary,Thank you for your feedback!  We're glad to hear that you had a nice experience with us.  If there's anything else we can do to make your stay even better, please don't hesitate to let us know.  We hope to welcome you back again soon!Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Donna

Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 22, 2024
Dear Donna,Thank you for leaving us a rating of your stay.  We hope to have the opportunity to welcome you again and provide you with a better experience in the future.  Thank you for staying with us at Quality Inn & Suites Beachfront.Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Feb 27, 2024
Dear Thomas,Thank you for your feedback!  We're glad you had a great experience with us.  If there's anything else we can do to make your stay even better, please let us know.  We hope to welcome you back again soon!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Irene

Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Beachfront Management on Mar 22, 2024
Dear Irene,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Regards,Quality Inn & Suites Beachfront Management