This hotel has clearly been here for a while and was remodeled. The walls are thin; woke us up each time the toilet above us was flushed. It is too far from town and the cruise terminal. My biggest complaint is that it was clearly stated on their website that they provided a shuttle to the cruise terminal, and when I asked about it as we checked in -- they looked at me like I was crazy and said "WE don't have a shuttle." I wouldn't have stayed there had I known.
Comment from Hotel Management
Nov 17, 2016 by SUPERVISOR, Hotel Management
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately we fell short of meeting your expectations during your past stay, I hope you will consider SpringHill Suites Galveston Island on your next visit to Galveston so that we can better deliver upon the guest experience you deserve.