Ok Hotel but a bit Overated
Posted Aug 21, 2016
First off, I secured this hotel reservation through Expedia like I do all my reservations. Well, when I went to check in the front desk staff had no record of my reservation. The young, inexperienced staff provided 0 assistance and I had to call Expedia to fix the problem. Check in took about an hour total. No good. The pool was nice, which is where we spent the rest of the afternoon and evening, as my kids love the water. Hotel restaurants were good but definitely overpriced. When we returned to our room for the night, it was late and we were all exhausted. There was something wrong with the A/C unit which made it sound like a lawnmower. Very noisy which resulted in no one in my family, including my 3 kids ages 6, 7 & 9 getting any sleep that night. The next morning I requested a refund, which should have been automatic, and after some prodding the hotel did honor my request. Overall not a great stay, but the pool and overall atmosphere was nice enough that I would give this hotel another try. The staff just needs to tighten things up a bit and up their game.