Ratings based on 1,904 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Hotel staff was great! I had a room right above the lobby/bar area and I couldn't sleep due to the noise level of some patrons enjoying themselves. I called guest services and was immediately moved to a quieter room with the help of a valet attendant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring, Texas

Weekend Visit

Posted Aug 17, 2017
Pros: Location, Location, Location. After that, the charm.
Location: Absolutely have the walk up and down the Strand shops and eateries.
My son and I stayed at the Tremont for one night. The hotel is located one block away from the Strand shopping district and three blocks away from the wharf restaurants. We absolutely loved the historical relevance of the Tremont, one of the oldest establishments in post hurricane Galveston. The staff were very polite and the rooms are well appointed with modern features, all the while maintaining the historical charm of "Old Galveston". We will definitely stay at the Tremont again!
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Dear Mark, It's our pleasure to have been a part of you and your son's weekend visit to Galveston. We're thrilled that you enjoyed our location right next to the Strand and the Wharf. We're also happy to hear that our historic charm was a plus! Out of all the hotels to choose from in our beautiful city, we're honored you chose us at The Tremont House. Thank you for your review and we hope to welcome you back to Galveston soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Posted Jul 25, 2017
The room was very cool and clean. Loved the old world feel of the decor.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Dear Yogi, We're delighted to hear that our clean and comfortable rooms and unique historic decor made for an enjoyable stay with us at The Tremont House. It's always a pleasure to know that a guest enjoyed their stay! Thank you for choosing to stay with us during your visit to Galveston. Please come again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Nice hotel

Posted Jul 24, 2017
Amazing hotel so gorgeous ! VERY PRICEY they charge for EVERYTHING ! Valet is 18.00 every time you ask for your vehicle. The room was beautiful the bed was absolutely perfect! I loved everything about this hotel . The hotel is very upscale, of course if you don't look the image ppl will stare . 10 min away from the beach.
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
It was our pleasure to welcome you to The Tremont House. We are thrilled you enjoyed the gorgeous decor, relaxing accommodations, premium amenities and amazing location. Relaxing at the beach sounds like the perfect way to spend a day. We hope you weren't inconvenienced by the extra fees and felt the valet parking and convenience of onsite parking were beneficial. The next time you are in need of another beautiful and peaceful vacation, please come back and visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jul 23, 2017
Pros: Everything
Cons: Nothing
Location: Walking distance to traditional area of town / wharf.
A Traditional hotel that has maintained it grandeur through the years. Staff is phenomenal, very caring and responsive.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for your wonderful review of The Tremont House, A Wyndham Grand Hotel. Excellent service is at the heart of our tradition and we are thrilled to hear you not only appreciated our attentive staff but also everything that we have to offer! We're also glad that you enjoyed the historic downtown Galveston area. Thanks for choosing to stay with us and we hope you will consider a return trip soon. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, older hotel near the Strand.

Posted Jul 16, 2017
We were only their for one night, wish we could've stayed longer. Great hotel near the Strand and within walking distance of numerous good restaurants. Very entertaining Jazz trio plays on Friday and Saturday nights. Great rooftop bar.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
It is delightful to hear that you had such a great time at The Tremont House. Your pleasure and satisfaction are our highest priority as we strive to provide a superb hotel experience. We are pleased that the property's location was convenient, and you enjoyed our Friday and Saturday night Jazz and rooftop bar. It was a pleasure serving you, and we look forward to seeing you next time you're in Galveston.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

One of the best Hotels I have ever stayed

Posted Jul 10, 2017
Pros: Everything
Cons: Nothing
Location: Fantastic
We arrived at the hotel to polite and professional valet parking. After a long flight we needed to unwind. They took the bags to the room while we went to the bar for some food and a beverage. Immediately the Bar tender greeted us and poured out a couple of custom martinis. The food we had was excellent. Room service, Jazz in the lounge, table service, house keeping. 110% without question. We were given great advise from everyone on were to go and what to do. Our stay in the Hotel and Galveston would not have been as great as it was without the staff and hospitality of the people at the Tremont Hotel - Top Marks for a job well done.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Dear Stephen, It is such a compliment to receive your recognition for our wonderful staff! We are thrilled that we were able to accommodate you from the moment you arrived and throughout, making it truly a relaxing and enjoyable visit. We hope that you had fun exploring some of their activity suggestions! Thank you for your kind praises. We would love to welcome you back to The Tremont House!
2 out of 5
by A verified traveler

Horrible Valet

Posted Jul 8, 2017
Valet tried to give me the wrong car(ticket #'s were close) they misplaced our keys, saw a car get dented by a valet sign that blew over; had to wait over 10 mins when we return for any valet person to park us. TV did not work upon arrival, told front desk, they said they would handle while we were out. Came back and had to call down to get someone to look at it.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Thank you for leaving us a note about your experience. We are very sorry to hear that your interaction with the valet was so far below your expectations and the standards that we have set for ourselves and our team. We sincerely apologize for the delayed service and issues that you identified, and although we are in a peak time for visitors, that does not excuse our valet or maintenance teams from performing to our usual high level. Please forgive us and give us another chance to show you the full extent of our excellent service by visiting us again here in Galveston.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockwall, TX

Older Hotel with Charm

Posted Jul 3, 2017
Great stay! Staff were attentive, room was comfortable, excellent dining within walking distance, jazz band played in the bar area Friday and Saturday nights. Only drawback is the shower head was set up for someone 5'4" or less. I would highly recommend this as a great place to stay!
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Dear Joe, It is very humbling to receive such a golden review from a guest! Thank you for letting us know about your recent stay, and we're glad to hear that the staff provided you with a caring and warm stay and that you found the hotel location to be convenient for finding delicious restaurants in the area. It's also great that you enjoyed the lovely jazz music at the bar, we do our best to provide our guests with the best entertainment and are happy to know you were pleased it. We're sorry to hear that you didn't find your shower in your room very comfortable, but are very glad to know that this didn't detract from us being able to deliver a five-star hotel experience. Thank you again for your review, and it would be wonderful to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from College Station, TX

Wonderful hotel block of the Strand

Posted Jun 26, 2017
Perfect location and excellent customer service make this a must stay hotel experience. The evening live jazz music was delightful, along with the rooftop bar and clean room. We had two minor problems that were corrected promptly ( hot water issue & hair dryer that didn't work) We will definitely stay here again!
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
Dear Andrea, Providing an enjoyable experience is what we strive for at The Tremont House, so we are elated to hear that you found our accommodations clean and comfortable and our staff professional and friendly! We are proud to read that our team was able to quickly fix issues that arose during your stay as to not disturb your trip. Our Rooftop Bar is a great opportunity to enjoy beautiful views, live music, and a relaxing beverage, and it is wonderful to hear you took advantage of some of these aspects. Hopefully, you will enjoy your next stay with us even more!