Comfortable stay, but food and service need work
Posted Feb 5, 2017
The rooms are spacious and clean (although a handle was broken off the wardrobe and the sink in my room was blocked). I sent back some food I ordered on room service - my complaint was dealt with swiftly and the bill waived. But I've never done that anywhere before so I don't think I was picky: The menu described a thai-style curry, but I got a bowl of peppers and onions in a yellow curry sauce (no other veg and the sauce was like the sort one finds on chips and curry from a take-away).
On the other evening, I had a quick bite with a friend in the downstair bar, and they forgot to bring our teas and deserts. Again, the bill for that was waived immediately (we hadn't complained).
Comment from Hotel Management
Feb 9, 2017 by Radisson Blu Hotel & Spa, Galway , Hotel Management
We are sorry that you had some issues with the bedroom. We are pleased however that your complaint was dealt with swiftly and rectified to your satisfaction. We will note your feedback with our Food & Beverage Manager.