Disappointed in the room and the staff's reaction.
Posted Jan 19, 2017
After initially changing our room because neither the heating or room worked we ate some overpriced tasteless food in the bar before heading to bed. We'd a good night's sleep & got up early to get ready for the conference we were attending. I had noticed the rooms looked a bit '1990s' and obviously hadn't been refurbished in a while but this really became apparent when the shower head fell apart. I tried to put it back together myself instead of calling for maintenance & succeeded to an extent, but water was still spurting out in all directions.
The thing that annoyed me was the reaction at reception the next morning whilst checking out. Without complaining strongly we mentioned the issues we had & suggested they get maintenance to the room. The lady thanked us for highlighting it & then the conversation continued:
Receptionist: "Are you having breakfast with us this morning?"
Receptionist: "Have you paid for it yet?"
Me "Yes we paid for the room & breakfast together upon check-in" (wouldn't normally do this but I was using a debit card and they can only pre-swipe credit cards)
Receptionist: "Ah, did you pay by card?"
Receptionist: "OK...do you come to Galway often?"
Me: "Not really, just every so often"
Receptionist: "OK, well thanks for letting us know about the shower, have a good day."
For me she might as well have said "I'd refund your breakfast but it's too much hassle, & you don't even come to Galway much anyway, so I don't care."