Friendly staff, but old facilities. No wifi
Posted Nov 15, 2016 on Hotels
This hotel is supposed to be 5 starts, but it is more like a 3 or 4 stars one. The facilities are quite old (for example, the carpets are really overused and dirty). The wifi doesn't work. The facilities like bathrooms are ok, but not to a 5 stars standard.
However, on the positive side, the staff are very friendly and helpful
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Thank you for sharing your experience on tripadvisor. We are happy to read that you've appreciated our kindly staff.
We can assure we take your comments about our rooms very seriously and we will do our best to make improvements. In fact, total refurbishment of the hotel is scheduled for the few next months. Please accept our sincerest apologies for the inconvenience you encountered.
We can assure you your feedback will be taken in consideration in order to serve you better.
We hope to have the pleasure to welcome you back in the future.