Ratings based on 86 Verified Reviews

3.3 out of 5
71% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Safety is an issue

Posted Sep 7, 2017
Cons: Hotel staff needs to wear a uniform.
I'm one for hotel on a budget but this hotel did not live up to that. The air conditioning smelled like mold, used slippers, shampoo, and conditioner are provided for guests, and you aren't supposed to flush toilet paper down the toilet. But above all, I worried about my safety. The day I checked in, a man was sitting in the lobby. When I got my key and opened the elevator, he ran up the stairs. Worried about my safety, I waited downstairs for him to come back down, which was about ten minutes later. I took a picture of him and was told he's hotel maintenance. Two days later around midnight, my husband was standing near our hotel door and someone tried to open it from the outside. When he opened the door, it was that same man. When I checked out, I told the front desk attendant about my experience and suggested they wear uniforms or at least a pin that shows they are hotel staff but under no circumstances should they attempt to open a door so late at night when they know the guests are in the room. If safety is a concern when you travel, do not stay here.
2 out of 5
by A verified traveler from t

Hotel needs an upgrade

Posted Jul 9, 2017
Challenging. Bed is hard, parking space is very limited, no balcony, staff wasn't has much help. Cable tv was only in Asian languages
Comment from Hotel Management
Jul 15, 2017 by Luz, Hotel Management
Thank you for letting us know. We will look into this matter and fix the problem. Thank you for staying with us.
4 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
Very good location! But no hot water for shower
Comment from Hotel Management
Jul 15, 2017
Thank you for your comment. There is actually hot water, I dont know why you cannot use it but we will look into this matter. Thank you for staying with us.
2 out of 5
by Julie

Posted May 22, 2017 on Hotels
The front Desk Clerk Evelyn who works on the grave yard shift was very helpful and tried her best to accommodate our stay. She went above and beyond to make our stay a pleasant one. The other staff was okay.
Comment from Hotel Management
Jul 15, 2017
Thank you for your comment and thank you for staying with us.
4 out of 5
by Moises

About this hotel

Posted Apr 25, 2017 on Hotels
It was good to stay in this hotel and their staff were so accommodating and friendly
3 out of 5
for Everyone
by A verified traveler from Japan

It's a great MOTEL

Posted Apr 16, 2017
Understand that my rating is based on the fact that this is a 3 star hotel. Great experience except for the parking. Staff and friends of staff will take up most of the limited parking. They'll move if you ask but you shouldn't have to ask everyday. The staff was phenomenal which made the stay so pleasant. The rooms were clean but I wasn't being picky. Would definitely recommend and will definitely return.
4 out of 5
by A verified traveler

Nice hotel but had bad odor

Posted Apr 6, 2017
Pleasant if it wasn't for the smoke/bathroom odor of my room
3 out of 5
by Ascencio

Posted Mar 31, 2017 on Hotels
Parking was not enough for guests. No hot coffee available. Bathroom gets wet after taking shower. Only Chinese channels on TV with very limited (one) English channel.
4 out of 5
by A verified traveler

Posted Mar 18, 2017 on Hotels
Looks OK from outside, but interior very nicely remodeled.
3 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Convenient location in Garapan - hotel was functional and good value for money - not luxury by any means but ok for a short stay in Saipan.