Posted Jul 27, 2013
I arrived at approximately 1100a.m. and was told the room wouldn't be available until1400hrs. No problem, although I was not informed of any facilities at the hotel or if in fact if I could leave my baggage. So after 3hrs of traipsing round the adjacent shopping centre, I decided to return slightly ahead of 1400hrs, and asked for my key. I was told to wait a further 30mins, this continued until 1600hrs when I finally got my room card/key. 5hrs after arrival.
During this time (from 1400hrs onwards) I decided to wait in reception should my room become available, but after each 30 min interval I was told to wait a further 30 mins... during this time I observed a procession of approximately 10 to 15 customers receiving key cards, some of which had come from the street with no reservation at all, and given rooms immediately?
During this time I was offered no words of advice or hospitality by the desk staff at reception, but was rather treated with disdain and a shrug of the shoulders. My entire day was wasted and I ended up extremely angry and disappointed after spending over 100 euros on my room for one night. The television channels were all over the place and the English channels were out of sync and worked intermittedly. There were no coffee or tea making facilities as advertised, no welcome bottle of water as advertised, and no water or drinks machine. I had to wait for 20 mins at around 11pm for the receptionist to serve me a bottle of water which I was asked to pay for.