Indoor pool

Reviews of Villa Mazarin Aigues Mortes

5 out of 5
Villa Mazarin Aigues Mortes
35 Boulevard Gambetta, Aigues-Mortes, Gard

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 420 reviews" "
Rating 8 - Good. 91 out of 420 reviews" "
Rating 6 - Okay. 11 out of 420 reviews" "
Rating 4 - Poor. 3 out of 420 reviews" "
Rating 2 - Terrible. 3 out of 420 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. really enjoyed our stay.
Great hotel, center of the town, easy walking distance to everything. Would highly recommend this hotel, the pool is great the room are great. We stayed for two nights and only had dinner one of the nights, the food was really tasty and generous. Great team that work on service, really enjoyed our stay.
Lovely courtyard to relax, eat and drink
Nice pool and hot tub
Stayed 2 nights in Oct 2023

2/10 Terrible

Axel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were extremely disappointed with our experience, especially considering this is supposedly a 5-star hotel. First, no parking support was offered by staff other than to point to a map, then after we figured out our own parking and dragged our luggage in from a decent distance, the concierge and other staff watched us walk in, continued their chat, and no one offered help. No one showed us to our room nor showed us how to use the unintuitive lock system for the door. When we tried to access the hotel wifi, neither my partner nor I could access it (despite having had no prior issues at other hotels), and the concierge merely shrugged when we asked for assistance. In our room, the TV would turn on by itself, and when we tried to use it, it froze and rebooted itself every 10-40 seconds. The shower handle fell off when touched. We brought these concerns to our concierge, and again, he merely shrugged and said we could just unplug the TV. A lot of other minor complaints that would matter less if this hotel were not representing itself as 5-star quality: instant coffee only, small slippers that don't fit average men's feet, no phone in the room to call reception, heated towel rack did not work, nowhere to put shampoo bottles or soap in the shower other than the floor. We have enjoyed our stays at far less expensive hotels with friendly and helpful staff. Pretentiousness is not the same as 5-star quality.
Stayed 1 night in Jul 2023

10/10 Excellent

michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love going to Villa Mazarin! The people are so friendly! The rooms charming! The service superb! We have gone numerous times and many staff the same so feels like home! Aires mort is such a quaint place with great restaurants and so easy to get around! Don’t forget to ask for a parking spot in the garage ! Parking is tough there!
Stayed 2 nights in Apr 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

David, Woodstock

Stayed 1 night in Oct 2022

6/10 Okay

David, Woodstock

Stayed 1 night in Oct 2022

10/10 Excellent

Yves

Stayed 1 night in Aug 2022

10/10 Excellent

Hamza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect stay
There is no better hotel in Camargue. In a quiet corner of the citadel, within easy walking distance of all shops and cafes and restaurants as well as a quick exit onto the salt marshes and biking trails. Aigues mortes is definitely the best place to be in Camargue and the villa Mazarin is a wonderful property to experience the medieval occitan experience. Merci to all the Wonderfull staff
Stayed 4 nights in Aug 2022

10/10 Excellent

Nevil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth soending a night
Very pretty and well appointed hotel at the heart of tte old town.
Stayed 1 night in Jun 2022

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, a real sanctuary in Aiguës Mortes. Huge room overlooking the peaceful garden. All recently done, very clean and stylish. The service was kind and discreet. We really enjoyed our stay.
Stayed 1 night in May 2022

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and grounds, nice spa. well located in charming walled village. the staff was friendly, and exceptionally helpful. will stay here again.
Stayed 1 night in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
The perfect hotel!
Beautiful hotel in the perfect location. The best hotel in the town
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Jacky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Feb 2020

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

MAURIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating truonles in the room but solved by a very efficient and kind staff.
Stayed 1 night in Dec 2019

10/10 Excellent

Michael

Stayed 3 nights in Nov 2019

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Wendy, Hampshire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the historic architecture and features, mixed with typically french decor, all done to the highest standard. As soon as we arrived it smelt of polish, and everywhere was spotless. The added bonus was the amazing gym and spa - the fluffy white dressing gowns, slippers, and comfortable bedding. A lovely luxurious stay, which was needed after a week on a barging holiday! Would thoroughly recommend to all my friends, especially those who love all that is French. Aigues Mortes is a stunning place to visit all round.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely accommodating. David and Fabian were friendly and could not do enough to assist us. A wonderful time a second time around! We will return when in France again.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and décor of this hotel is superb. Staying in the Villa Mazarin the history and culture of this medieval walled town surrounds you. The staff were very friendly and informative and we were particularly impressed with Laurent. The only negative was the breakfast which was poor and grossly overcharged
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in the walled city. Indoor Pool so didn’t swim but went to the beach instead
A lovely place to sit
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
This is a perfect hotel in a great place. I highly recommend to visit it! We loved everything
Stayed 1 night in Jul 2019

10/10 Excellent

Mick, Detroit, MI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful and charming hotel within the confines of the walled city. The rooms were modern but with original historical details. Lovely pool for the kids to use. The hotel is 5 minutes walk from lots of local restaurants. Service was excellent - the staff all spoke good English. Would absolutely stay there again
Stayed 2 nights in Jul 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Fabulous accommodation with large area and large bathroom. Great location and very helpful staff. David on the front desk was superb. Would definitely stay here again.
Stayed 1 night in Jul 2019

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value for money!! Beautiful hotel within the walled city of Aigues-Mortes in the heart of the Camargue. A few minutes walking distance from the main square / restaurants & little shopping streets . The unique pink water of the Camargue salt marshes is right outside the city walls. It’s a great base to use to visit other cities in the area too if you have a car - Arles / Nimes / Montpellier are all less than an hours drive away. Avignon is just over an hour. The rooms are spacious, as are the bathrooms with baby soft towels & Clarins toiletries 💙;) There’s a covered pool which opens to the outside, where there’s a pretty & peaceful garden/ courtyard with lounge seating. Sauna, hamam & decent size gym - all accessible until midnight. Gourmet restaurant on site. Excellent dinner. We planned on staying 2 nights but we stayed 4 - ...very relaxing & luxurious for a super price
Stayed 2 nights in Jun 2019

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend hotel in Aigues-Mortes
Very good experience. We declined the breakfasts which we felt were too expensive at 22 Euros
Stayed 2 nights in Jun 2019

10/10 Excellent

Avner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our third visit to this hotel in Aigues- Morte
Friendly staff, great location in the walled city. Has private parking and is easy to get around. Highly recommend this historic traditional hotel.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall .hard to get hot water in my room . Staff lovely . Even fed me well after hours !
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Working Air Conditioning Would Have Made It Great
This is a lovely facility in a really beautiful relatively less touristic area. We enjoyed exploring the walled town of Aigues Mortes with its fascinating history as a launching point for the crusades.The Villa is beautifully maintained and we really enjoyed the service team especially the wry wit of David the relocated New Yorker who mans the Reception desk. Our room (junior suite) was lovely and would have been perfect but for the fact that there was no A/C during our stay which really detracted from our comfort. Restaurant was also very good. Just the prematurely turned off A/C really annoyed us.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No warn much less HOT water. How often has the room been rented knowing hot water was not supplied. Walk in shower totally cold. Tub by shower and sinks just a tiny hint of warmth. I requested desk to come in next day to see if something could be done. Zero follow up and morning desk clerk knew nothing about it.
Stayed 1 night in Oct 2018

10/10 Excellent

Susie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally brilliant. Perfect position. Excellent room.
Stayed 4 nights in Sep 2018

10/10 Excellent

Sykes

Lovely accommodation, lovely staff
Stayed 1 night in Sep 2018

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the town...
Stayed 2 nights in Jul 2018

10/10 Excellent

Sharon, canberra australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel in town
We stayed during a hot July. The hotel was quiet, cool and comfortable. The room we stayed in was very large, with a modern large bathroom. The staff were very helpful and responsive, without being intrusive. We dined there twice and the chef is suburb. A beautiful garden and an under cover pool. Very few downsides - no lift but the hotel staff portered the cases. Dinner a little expensive but not for the quality of the food.
Stayed 4 nights in Jul 2018

10/10 Excellent

jan, Buderim, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful peaceful retreat right in the centre
Georgeous rooms, with fabulous amenities. Tasteful decor. Leafy private central courtyard with great ambience. Restaurant perfectly satisfactory, without earning the label of "fine dining", and the setting, in the courtyard, just beautiful. David, on reception, was very helpful and efficient
Stayed 1 night in Jun 2018

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Tim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in the heart of the walled city
Stayed 2 nights in Jun 2018

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful spot to rest
Fantastic gem of a hotel, with huge rooms (prestige) and excellent facilities. Definitely an old world feel, but with many up to date touches. I pre-booked dinner and parking in their carpark, which worked well and the meal was truly excellent. I hope to return with more time and family.
Stayed 1 night in Jun 2018

10/10 Excellent

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Experience
We were greeted by the owner who is a very nice New Yorker who moved to France 17 years ago. The room was large and airy with a big bathroom. A large comfortable bed, air conditioning, bath-robes, slippers, mini bar, safe - very good indeed. We dined at the hotel and dinner was truly excellent. The only negative was that our garden room had very poor WiFi reception so we had to walk to the main hotel to get a decent signal. We would definitely return if we were ever back in Aigues-Mortes.
Stayed 2 nights in May 2018

10/10 Excellent

Bobbie, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like Being the Guest of Mazarin Himself
A beautiful period-stye (1600s) hotel with wonderful art and delightful garden. Restaurant was really scrumptious. Covered pool and spa area very good, also. Room was big and impressive. It is within the ancient city walls of Aigues Mortes.
Stayed 7 nights in Apr 2018

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful Hotel.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Nice staff . Very pretty place, smart room.
Stayed 1 night in Dec 2017

10/10 Excellent

Tami, Israle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
We enjoyed our stay at the hotel very much. The room was spacious and very comfortable. Furthermore, the common areas and garden are beautiful. We wished we could stay there longer.
Stayed 1 night in Oct 2017

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Hotel
Really outstanding hotel; I travel a lot and this one one of the best hotels I've ever stayed in anywhere in the World. The garden courtyard where we ate dinner was just sublime, ancient old trees giving shade and the garden so well tended. The internal spaces of the hotel are beautifully furnished, with huge tapestries and antique furniture. The situation being so near the ancient ramparts also adds to the vibe. All the the staff were friendly and attentive without being overbearing. Overall just amazing.
Stayed 1 night in Sep 2017