Breakfast, lunch and dinner served

Reviews of Hotel Indigo Liverpool City Centre, an IHG Hotel

4 out of 5
Hotel Indigo Liverpool City Centre, an IHG Hotel
10 Chapel Street, Liverpool, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1007 reviews" "
Rating 8 - Good. 274 out of 1007 reviews" "
Rating 6 - Okay. 61 out of 1007 reviews" "
Rating 4 - Poor. 29 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Staff & service, amenities, property conditions & facilities
Can’t fault this hotel from staff breakfast room genuinely think would be hard to top it well done everyone thank you
Stayed 1 night in Mar 2024
Response from Ella on Mar 27, 2024
Good Afternoon Julie,Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool!We're so glad that you enjoyed your stay, from our friendly staff, our breakfast and high standard rooms!We want to thank you for choosing our hotel and we hope to see you again soon.Kind Regards, Ella

8/10 Good

Liseli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 11, 2024
Dear Liseli,Thankyou for your 4* review, we are so please you enjoyed your overall stay with us. I do hope to welcome you back again soon.Kind regards

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Rebecca on Mar 5, 2024
Good Evening Lisa,Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool! I am so happy you enjoyed your stay with us. I do hope to see you again soon.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely recommend this hotel, staff couldn't of been more helpful and polite. Spotlessly clean with good sized rooms. Breakfast was lovely with plenty of options. Will definitely be staying again
Stayed 2 nights in Feb 2024
Response from Ella on Mar 3, 2024
Good Morning Rebecca, Thank you for your 5/5 review and you lovely comments about your stay with us here at Hotel Indigo, Liverpool. We're so glad to hear that you enjoyed your stay with us!It's lovely to hear that you found our staff to be helpful and polite and our rooms to be of a good size and spotlessly clean.We're happy that you enjoyed your breakfast and found there to be plenty of options. We want to thank you for choosing our hotel and we hope you will come to stay with us again soon. Kind Regards,Ella

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very helpful. Breakfast was limited for the price Hotel did not have alternative milks especially no oat milk.
Stayed 3 nights in Feb 2024
Response from Rebecca on Feb 22, 2024
Good Morning Nicola, Thank you so much for your wonderful feedback about you recent stay at Hotel Indigo Liverpool. I am so sorry that the hotel was out of milk alternatives, we normal keep a stock at the bar, but I am sorry this was not the case on your stay. I do hope you stay with us again.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Very friendly staff and very clean hotel. Rooms large and had everything you needed. Highly recommend
Stayed 4 nights in Feb 2024
Response from Ella on Feb 19, 2024
Good Evening Stephan, Thank you for your 5/5 review and your lovely comments about your stay with us here at Hotel Indigo, Liverpool!We're so glad that you enjoyed your stay and found our staff to be very friendly!It's great to hear that you found our rooms to be of a high standard and had everything you needed in them. We hope you will come to stay with us again soon. Kind Regards, Ella

10/10 Excellent

mr brian

Close to every thing we wanted to be near quite of a night time apart from other guests making racket when they arrive back home
Stayed 2 nights in Feb 2024
Response from Ella on Feb 5, 2024
Good Afternoon Brian, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We do feel here that we are in a perfect location in relation to the shops, restaurants, bars and tourist attractions that the city has to offer so we're glad that you think so too. We hope to see you again soon. Kind Regards, Ella

10/10 Excellent

Tony

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Ella on Jan 22, 2024
Good Afternoon Tony, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We love your 5 star review, it's great to hear that you enjoyed your stay!We hope to see you again soon!Kind Regards, Ella

10/10 Excellent

Tamara

Stayed 2 nights in Dec 2023
Response from Rebecca on Jan 1, 2024
Hi Tamara, Thank you so much for leaving feedback of your most recent stay at Hotel Indigo Liverpool. We are so delighted you gave your stay a 5 out of 5 star rating. We do hope to welcome you back in the nearly future.

10/10 Excellent

Dave

Stayed 1 night in Dec 2023
Response from Rebecca on Jan 1, 2024
Hi Dave, Thank you so much for leaving feedback of your most recent stay at Hotel Indigo Liverpool. We are so delighted you gave your stay a 10 out of 10 star rating. We do hope to welcome you back in the nearly future.

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel and staff so good
nice modern comfortable hotel with good size rooms ,fridge,safe,iron etc even sky sports on the tv ! staff were really pleasant,car park 2 mins walk with a discounted price. breakfast was good but could do with being hotter although porridge was spot on. marco pierre white restaurant was a disaster for us im afraid,we sent two meals back undercooked,i gather their normal chefs had quit a couple of weeks before....wish we had known
Stayed 2 nights in Dec 2023
Response from Rebecca on Dec 28, 2023
Dear Gary,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.I am so happy to hear you enjoyed most of your stay here at the hotel and that the staff and room was a big part of this. I am sorry to hear about the issues with your meals, I have made sure to pass along your comments to our Food and Beverage Manager Damon. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from Rebecca on Dec 26, 2023
Dear Sharon,Thank you for your 10* review.I do hope to welcome you back again soon.Kind regards

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Rebecca on Dec 24, 2023
Dear Peter,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We are so pleased you sored the hotel 5 out of 5 stars. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

jason

Stayed 1 night in Dec 2023
Response from Rebecca on Dec 24, 2023
Dear Jason,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We are so pleased you sored the hotel 10 out of 10 stars. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel Nice rooms
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 22, 2023
Dear Roger,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We're glad that you had a lovely stay here and that you scored your stay a 5*. We can't wait to welcome you back to our hotel.

8/10 Good

Lorna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay here and would definitely stay again.
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 22, 2023
Dear Lorna,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We're glad that you had a lovely stay here and we can't wait to welcome you back.

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Ella on Jan 22, 2024
Good Afternoon Pamela, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We love your 5 star review, it's great to hear that you enjoyed your stay!We hope to see you again soon!Kind Regards, Ella

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and hotel were very nice.
Stayed 3 nights in Dec 2023
Response from Rebecca on Dec 18, 2023
Dear Kenneth,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

chris

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 18, 2023
Good Afternoon Chris Last, We are so sorry to hear that you scored your stay 2* out of 10. We will make sure your feedback is used for training in the future to stop this happening again. Thank you again for your feedback.

6/10 Okay

Concettina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liverpool short break
The bed needed upgrading, not slept on a mattress with springs for years.
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 13, 2023
Dear Concettina,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL, I am sorry you had a bad time with the mattress, the reception team would of been more than happy to move rooms if they were aware of the issue. Please know that your feedback is extremely valuable to us and I do hope that you will give us the opportunity to serve you again in the future.Sincerely,

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rebecca on Dec 13, 2023
Dear Derek,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL and for your 8* score.Please know that your feedback is extremely valuable to us and I do hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 11, 2023
Dear Kevin,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Josephine

Stayed 2 nights in Dec 2023
Response from Rebecca on Dec 13, 2023
Dear Josephine,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Please know that your feedback is extremely valuable to us and I do hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rebecca on Dec 11, 2023
Dear Charles,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Friendly helpful staff. Comfortable room. Good location only 8-10 mins walk from Liverpool One. Discount on parking behind hotel. Great breakfast, quick service. Good value for money. Would definitely recommend and we will go back
Stayed 2 nights in Dec 2023
Response from Rebecca on Dec 10, 2023
Dear PaulaThank you for taking the time to leave us a review.What wonderful comments. We are so happy you enjoyed your stay, we hope to welcome you back again soon.Kind regards

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, professional staff.
Response from Ella on Feb 13, 2024
Good Afternoon Gemma, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. It's lovely to hear that you enjoyed your stay and found all our staff to be professional. We hope you will come to stay with us again soon. Kind Regards, Ella

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Rebecca on Dec 10, 2023
Dear ChrisThank you for taking the time to leave us a review. We are so happy you enjoyed your stay, we hope to welcome you back again soon.Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff and breakfast great.room needed a bit of attention.the paint work needed redoing and the headboard was damaged.overall would come back again
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 10, 2023
Good Morning, Thank you ;for your wonderful score, and feedback. We will use your feedback regarding the room, to make repairs.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel in an ideal location. Breakfast very good with plenty of choice. Room was very clean although the only reason that i didnt give it 5 stars was that it was very cold in there both on a morning and evening despite trying to change the thermostat. Otherwise a brilliant stay.
Stayed 2 nights in Nov 2023
Response from Rebecca on Dec 10, 2023
Dear Rebecca, Thank you for taking the time to leave us a review. What wonderful comments. I have passed over your comments regarding the air con to our Maintenance Manager Peter to get this resolved for the next stay. We are so happy you enjoyed your stay, we hope to welcome you back again soon.Kind regards

10/10 Excellent

MUZEKKER

Stayed 3 nights in Nov 2023
Response from Rebecca on Dec 18, 2023
Dear MUZEKKER,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Judith

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Rebecca on Nov 21, 2023
Dear JudithThankyou for your 5* review. We hope to welcome you back again soon.Kind regards

10/10 Excellent

Derek

Stayed 1 night in Nov 2023
Response from Rebecca on Nov 21, 2023
Dear DerekThankyou for your 10* review. We hope to welcome you back again soon.Kind regards

8/10 Good

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need in a good place to be able to walk everywhere Staff are great / helpful Breakfast choice is really good Decent price as well
Stayed 1 night in Nov 2023
Response from Rebecca on Nov 21, 2023
Dear PaulThank you for your 4* review and your wonderful comments. We hope to welcome you back again soon.Kind regards

10/10 Excellent

Tudur

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on Nov 16, 2023
Dear TudurThank you for your 10* review, we are so happy to hear you enjoyed your stay. We hope to welcome you back again soon.Kind regards

10/10 Excellent

Leo

Stayed 1 night in Nov 2023
Response from Rebecca on Nov 16, 2023
Dear LeoThank you for your 10* review, we are so happy to hear you enjoyed your stay. We hope to welcome you back again soon.Kind regards

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Could be better
The air conditioning did not work, the shower head holder that should stay attached to the wall fell off and there was no hand cream in the dispenser. Also one of the 2 lifts was not working
Stayed 1 night in Nov 2023
Response from Colin on Nov 11, 2023
Dear Paul, Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo LIVERPOOL.I would like to start by apologizing to you for not meeting your exceptions regarding the room issues. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 0151 559 1111 or colin.corrin@hotelindigoliverpool.com.Sincerely,Colin Corrin0151 559 1111colin.corrin@hotelindigoliverpool.com

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Liverpool
Extreme difficulty contacting reception and room service. No answer every time we tried to call.
Stayed 2 nights in Nov 2023
Response from Colin on Nov 12, 2023
Dear Roger,Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo LIVERPOOL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Perla

Traveled with family
Liked: Cleanliness, property conditions & facilities
There is nothing much i can say but it was fair & nice.
Stayed 2 nights in Oct 2023
Response from Rebecca on Nov 2, 2023
Hi Perla, I am so sorry to see your 3* review of your most recent stay at the hotel. We would like to learn more about your stay and how the team can improve please provide those details to reception@hotelindigoliverpool.com. I look forward to hearing from you.

10/10 Excellent

Nathan

Stayed 1 night in Nov 2023
Response from Rebecca on Nov 3, 2023
Hi Nathan, Thank you for our for 10* review.

2/10 Terrible

Marta

Stayed 1 night in Oct 2023
Response from Rebecca on Nov 2, 2023
Hi Marta, I am so sorry to see your 2* review of your most recent stay at the hotel. We would like to learn more about your stay and how the team can improve please provide those details to reception@hotelindigoliverpool.com. I look forward to hearing from you.

2/10 Terrible

Laura

Stayed 1 night in Oct 2023
Response from Rebecca on Nov 2, 2023
Hi Laura, I am so sorry to see your 2* review of your most recent stay at the hotel. We would like to learn more about your stay and how the team can improve please provide those details to reception@hotelindigoliverpool.com. I look forward to hearing from you.

10/10 Excellent

Sharon Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, service and staff were amazing. Great central location for everything
Stayed 2 nights in Oct 2023
Response from Rebecca on Nov 2, 2023
Dear Sharon Lee,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We are so happy you enjoyed the food, service and the staff were amazing during your stay. We do hope to welcome you back to Hotel Indigo.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rebecca on Oct 28, 2023
Hi Tammy, Thank you so much for you 10* review. We do hope to welcome you back to the hotel again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Rebecca on Oct 25, 2023
Hi David, Thank you so much for choosing Hotel Indigo Liverpool whist you were in the city. We are so happy you have have given us a 10* review. We do hope to see you again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again no problem
Really nice stay. Very friendly and restaurant was very nice. Service absolutely spot on. Would stay again. Thanks.
Stayed 1 night in Oct 2023
Response from Rebecca on Oct 25, 2023
Hi Adam, What a wonderful picture and review, we are so happy you had a great stay.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff. Hotel super convenient location. Very comfortable bed and well stocked fridge and tea tray.
Stayed 3 nights in Oct 2023
Response from Rebecca on Oct 22, 2023
Hi Joyce, Thankyou for your 5* review, we are so happy you enjoyed your stay with us. We hope to welcome you back again soon.Kind regards,

2/10 Terrible

Joel

Stayed 1 night in Oct 2023
Response from Colin on Nov 12, 2023
Hi Joel, I am so sorry to see your 1* review of your most recent stay at the hotel. We would like to learn more about your stay and how the team can improve please provide those details to reception@hotelindigoliverpool.com.I look forward to hearing from you.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2023
Response from Rebecca on Oct 22, 2023
Hi Elizabeth, Thankyou for your 5* review, we are so happy you enjoyed your stay with us. We hope to welcome you back again soon.Kind regards,

8/10 Good

Thelma

Stayed 3 nights in Sep 2023
Response from Rebecca on Oct 22, 2023
Thankyou for your 8* review, we are so happy you enjoyed your stay with us. We hope to welcome you back again soon.Kind regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rebecca on Oct 13, 2023
Hello Ian,Thank you for taking time to leave review,We are so happy you gave your stay a 10 out of 10. We appreciate you choosing our hotel and look forward to greeting you again.