Ratings based on 548 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Geneva Switzerland

Nice Hotel not far from Jones Beach

Posted Jul 31, 2017
Pros: Very friendly and professional staff
Location: Beach and shopping
Nice breakfast; professional staff, not far from Jones Beach
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean rooms and complementary breakfast

Posted Jul 7, 2017
Very clean and great customer service. The complementary breakfast. Near shopping center
3 out of 5
Recommended
for Everyone
by A verified traveler from Garden City, NY

Hotel was central to our needs

Posted Jun 12, 2017
Cons: The breakfast
6 day stay, first room, the shower broke and flooded the room. Next room was fine but we feel someone took packs of cigarettes after refreshing the room and we mentioned this to Chelest(not sure of spelling), at front desk. She seemed very surprised and we didn't have our room refreshed from that point on! We said we would just take our valuables with us when we go out and it was OK to clean room. After the 4 am fire alarm went off and we were returning to our room she told me I was very sarcastic because I was laughing??!! Im a happy person and WHAT? The other front desk people were fabulous! We didn't book the reservation for the breakfast and thank god for that: eggs, ugh!, sausage raw, cold oatmeal, cardboard waffles, toast was good if the toaster browned the toast!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Great location close to dining and shopping. We stayed here to be close to Belmont park, it was about 15 min drive.
4 out of 5
by Lawrence

This traveler left a rating score only Posted May 10, 2017 on Hotels
1 out of 5
by A verified traveler from Providence, RI

Didn't get to stay there

Posted Apr 23, 2017
We made our reservation through Expedia weeks ahead of time but when we got there, they did not have a room for us! They instead put us in a room at the hotel next door for "no extra charge" since it was already paid through Expedia. They did not offer to compensate us for the inconvenience or for the price difference of the hotels. The guy at the reception was nice but he couldn't do anymore than taking us to the other hotel and assuring us that we wouldn't need to pay. So I cannot comment on any hotel facilities or rooms as we didn't even get to see them. We will not be returning to Hyatt but I would recommend the hotel next door that we actually stayed at!
4 out of 5
by Ursula

Was ok, not worth the cost

Posted Apr 23, 2017 on Hotels
Was ok. Only, at the end of our stay, we pulled the fitted sheet back to help in cleaning up and found a lock of weave underneath the sheet by the headboard....a little less than pleasing....we didn't mention it at check out because we figured we would not have been met with warm reception. Front counter people were not very friendly.
5 out of 5
by A verified traveler

Great stay.

Posted Apr 17, 2017 on Hotels
Very helpful staff and a wonderful hotel. Heated indoor pool was a treat for the kids.
5 out of 5
by Kevin M.

Posted Apr 17, 2017 on Hotels
the nicest hotel we've stayed in, in a very long time
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 15, 2017 on Hotels