Ratings based on 479 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not the same

Posted Jan 11, 2018
I’ve stayed at several others and the quality is much different. The staff was excellent and extremely helpful. The rooms just seemed very old poor quality and the pillows and bedding seemed old and in need of replacement. I have to say very disappointing especially when I pay 10 more for my usual Hilton which wasn’t available that evening
Comment from Hotel Management
Jan 17, 2018 by LQ Customer Care, Hotel Management
Ant, Thank you for taking the time to provide feedback on your recent stay. While we thank you for your kind words about our staff, we are sorry to hear that you were not satisfied with the hotel in general. Please note that this information has been passed on to our management staff to ensure improvements are made. We very much appreciated your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with shuttle service

Posted Jan 8, 2018
Hotel has a good shuttle service. Rooms are good but the beds are small for 2 persons. Staff not everyday so friendly.Continental breakfast was not bad but for longer than 3 days not really happy.
Comment from Hotel Management
Jan 9, 2018 by LQ Customer Care, Hotel Management
Esterita, We are happy to hear that you were pleased with our shuttle service and rooms. However, we apologize we didn’t create a better experience for you during this stay. Please know that we will continue to work with all of our staff to ensure friendlier customer service. Also, we wanted to thank you for taking the time to give us your feedback about your visit. Please know that we take these reviews very seriously and use them to improve our ability to meet and exceed our guests’ expectations going forward. We hope you’ll consider giving us another chance in the future. Sincerely, Diana - LQ Customer Care
1 out of 5
by A verified traveler

Just an overnight for sleep

Posted Dec 31, 2017
Not visiting area.. just there for nights sleep after holiday party..many people live in hotel.. which i was not aware of.. they were in halls all night.. lots of noise and disrespectful to paying guests. I would not recommend this hotel.. unless you want to hang with local riff raff.
Comment from Hotel Management
Jan 3, 2018 by LQ Customer Care, Hotel Management
Dear Valued Guest, Your feedback about your recent stay is greatly appreciated. We are immensely troubled that the noise issues you experienced caused your stay to be unpleasant. These are not indicative of the guest experience we strive to provide and are working tirelessly to eliminate this from reoccurring. We hope that your next visit to the area will lead you back to our property to allow you to experience first-hand the stay we aspire for all our guests. Sincerely, Diana - LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Dec 18, 2017
Lot of outside noise, very hard to sleep, between passing emergency vehicles and banging snow plows very little sleep. Breakfast Bar was poor and staff had to be called to fill.
Comment from Hotel Management
Dec 18, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less than stellar service and noise disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true La Quinta experience! Thank you again for taking the time to share your comments. Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Dec 14, 2017
I have stayed at La Quinta in Garden City a number of times. The staff is very friendly and the rooms are always clean and inviting. The free breakfast is a bonus.
Comment from Hotel Management
Dec 18, 2017 by LQ Customer Care, Hotel Management
Lisa, We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, Diana - LQ Customer Care
2 out of 5
by A verified traveler

Posted Dec 8, 2017
The room had very bad noise insulation so I could hear the TV turned on the next room all night. Although I alerted the inn about my late check-in beforehand, when I got there they had to get the system running up again (after turning them off for the night) and I had to wait 20 min.
Comment from Hotel Management
Dec 10, 2017 by LQ Customer Care, Hotel Management
Liz, Thank you for taking the time to share your review. We apologize for the inconvenience caused to you. The hotel management team will be advised of your review in an effort to improve our operations. We appreciate your feedback and hope you will provide us another opportunity to serve you again in the future. Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Very clean and staff helpful! Would recommend to a friend!
Comment from Hotel Management
Dec 10, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for your wonderful comments regarding our hotel and staff. Hoping to see you again soon! Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Posted Dec 5, 2017
Good hotel but bathroom could use a facelift and staff should be sure room has coffee and tea for patrons in the room.
Comment from Hotel Management
Dec 9, 2017 by LQ Customer Care, Hotel Management
Kathleen, Thank you so much for taking the time to give us your positive feedback on our property. We are always striving to improve our property and genuine feedback is the best way for us to do that. We hope that you will visit us again the next time you are in the area. Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
Nice hotel. Very convenient to where we needed to be that weekend. Would definitely stay again.
Comment from Hotel Management
Dec 4, 2017 by LQ Customer Care, Hotel Management
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a success! We look forward to welcoming you back to the hotel in the near future. Respectfully, Lacey LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
After a 3 hour drive from Philly I didn't need a long drawn out sign in. I was pleasantly pleased that we were on our way to our room in 5 minutes !!!!
Comment from Hotel Management
Dec 3, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thanks for your review! We truly appreciate your business and hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, Diana - LQ Customer Care