Ratings based on 87 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Town, SA

Great room

Posted Oct 5, 2017
The room was perfect, bed was comfortable and the bathroom was quite luxurious plus there’s a full kitchen if you wanted to stay in for a meal.
Comment from Hotel Management
Oct 9, 2017 by Valthia Johnson, Hotel Management
Dear Leslie, Thank you so much for taking time to write your comments. We appreciate your feedback and thanks for staying with us!! Regards Valthia Johnson Guest Relations
5 out of 5
by Nicolette

Excellent stay

Posted Jul 8, 2017 on Hotels
Stay was excellent. Very friendly staff. Very comfortable and clean rooms. Food was good as well.
5 out of 5
by Jill

Hotel Fine but Food prices ridiculous

Posted Apr 24, 2017 on Hotels
Went up to Mossel Bay to support the Grandchildren who were participating in The UIPM National Biathle and Trathle competition held at the Yacht Club, so especially selected the location for its proximity to the event . Ate the first evening in the restaurant "Gannet" but found the prices to be ridiculously expensive so definitely would advise the many other eating places where we enjoyed good food, ambience & views at a more reasonable price. One of our friends also said the breakfast at just under R200 also rather steep and more geared for the tourists from overseas !
4 out of 5
by denise

Posted Jan 14, 2017 on Hotels
Good restaurant, friendly reception staff.
5 out of 5
by Bernard

Perfect

Posted Jan 3, 2017 on Hotels
Too good and too short. I will stay a bit longer next time
4 out of 5
by Iain from Southampton

Posted May 5, 2016 on Hotels
Not quite as luxurious as other places we stayed in BUT made up for this once you explored all the other features to the hotel. Great value for money ....
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2016
Very lovely place , staff were extremely helpful and friendly
3 out of 5
by John from Stone

Typical seaside hotel.

Posted Feb 20, 2016 on Hotels
Nothing really wrong with this hotel,(except zero wifi reception unless you are in the reception area), but it just seems soleless. Strange room layout, with a non air conditioned first floor gallery bedroom, a ground floor lounge/kitchen, then a further flight of stairs down to the main (air conditioned) bedroom and bathroom. The permanently locked front door requiring staff to let you in, and the rest of the hotel surrounded by barbed wire is also a little off putting. The staff are very friendly and helpful, the restauarant is good, and the views from the room balcony, whilst having another building in front of them do give views of the sea.
1 out of 5
by A verified traveler from Surrey, UK

Overbooked

Posted Feb 19, 2016
Pros: As we didn't stay there, I can't tell you!
Cons: No overbooking, or, at the very least, earlier warning of problems
I'd like to be able to review the hotel but as they were overbooked and we were "bumped" to a vastly inferior hotel I'm unable to tell you more! The really disappointing thing was that we weren't advised of the problem before we arrived late in the afternoon. If we had been told earlier we may have been able to find an acceptable alternative or extend our stay in nearby Wilderness. This was despite an email a few days before from Protea saying they were preparing for our stay!
Comment from Hotel Management
Feb 24, 2016 by Valthia Johnson, Hotel Management
Thank you for taking the time write your comments on Expedia. Again would like to apologize for the inconvenience you experienced with your recent visit to Mossel Bay. As discussed this was an error on our part and I can assure you this is not our normal standard of service. We take pride to meet GUESTS expectations and this was a shortfall on our part in this case. Measures has been put in place for this not to occur again and I hope we'll have the opportunity to host you in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2016
Great hotel for an overnight stop back from the Garden Route
Comment from Hotel Management
Feb 8, 2016 by Val, Hotel Management
Thank you very much for you feedback and staying with us. Hope we could welcome you back in the not too distant future. Kind Regards V Johnson Guest Relations