Ratings based on 45 Verified Reviews

3.9 out of 5
92% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Chicago

No Hot Water - Still Waiting For Refund

Posted Jun 26, 2017
Pros: Originally booked for the view
This hotel is nowhere near a 4 star hotel; more like a 2 star. It is misrepresented on Expedia. When we arrived we were told by the manager we should try to eat around the group of "crazy Indians" who were staying that night. "We've had a lot of complaints" said Mr. Jacobs. We proceeded to our room. Ripped carpet, modest furniture, towel bar fell off the wall when grabbing a towel. Trouble really came when we tried to shower and there was no hot water. "Oh yeah forget to tell you the boiler is out but you should have water in a few hours" said Mr. Jacobs. Another manager said 3-4 hours until hot water. We then felt we had to leave even though it was 8 p.m. and we had been driving all day and hadn't eaten. As the room was prepaid for 2 nights we were assured by Mr. Jacobs and his manager, Melony Van Reenen, we would be reimbursed through Expedia. 45 days later we are still waiting for reimbursement as the hotel will not return Expedia's calls and emails to approve our refund. Booked the reservation too far in advance to challenge the credit card charge. Expedia has tried to be helpful but still no refund....
3 out of 5
by CJ

Excellent location

Posted Apr 30, 2017 on Hotels
Location was excellent, and the room was Sea View.....with magnificent views over the ocean. Overall good experience, except for the (already included in your Room Rate) Dinner at the Restuarant. The food was tasteless and ready made. Breakfast was ok. Rate offer a B&B rate, so clients can choose where to have dinner.....
4 out of 5
by A verified traveler

Posted Jan 1, 2017 on Hotels
Thoroughly enjoyed our stay. The buffet breakfast is something that can be improved on though!
4 out of 5
by A verified traveler

Posted Dec 23, 2015 on Hotels
Great service in hotel. Staff are amazing. Will go extra mile for guests. Hotel could do with a revamp inside.
4 out of 5
by Frans

This traveler left a rating score only Posted Dec 16, 2015 on Hotels
3 out of 5
by Edward

This traveler left a rating score only Posted Dec 16, 2015 on Hotels
3 out of 5
by A verified traveler

Have smell of cigarette in non-smoking room

Posted Dec 1, 2015 on Hotels
The non-smoking room smells cigarette everywhere.... including the blanket!
4 out of 5
by A verified traveler

Moderately Happy

Posted Nov 18, 2015 on Hotels
The stay was good. The people are friendly and giving good service. it would be great for the hotel to change the bed/mattress - it's giving backache.
4 out of 5
by Chris from UK

You have to like the sound of waves!

Posted Jan 24, 2015 on Hotels
Incredible location, if an ugly hotel - its better to look out than look at!
4 out of 5
by Maria from California

Great location

Posted Jan 7, 2015 on Hotels
Great location and the ocean pools behind the hotel cant be beat! The hotel is a bit dated but good value of the money. Breakfast is good too.