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Reviews of Turbine Hotel and Spa

5 out of 5
Turbine Hotel and Spa
TH 36 Sawtooth Lane, Thesen Islands, Knysna, Western Cape

Reviews

9.2

Wonderful

Rating 10 - Excellent. 116 out of 171 reviews" "
Rating 8 - Good. 42 out of 171 reviews" "
Rating 6 - Okay. 8 out of 171 reviews" "
Rating 4 - Poor. 4 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel built around the turbine history. Lovely location , excellent staff
Stayed 2 nights in Feb 2024
Response from Candice on Mar 4, 2024
Thank you for your feedback and for staying at the Turbine Hotel and Spa.Look forward to welcoming you back in the future.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Candice on Feb 14, 2024
Thank youLook forward to welcoming you back soon.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knysna
Really gorgeous hotel - built around an old turbine .. loads of character. Perfect position on thesen island ! Fantastic coffee shop there called isle de pain and The Nest for dinner ! Amazing views and food.. loved this place !
Stayed 1 night in Jan 2024
Response from Candice on Jan 30, 2024
Thank you

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
This was our second stay at Turbine, one of our main reasons for the 5 / 6 hour drive from Cape Town. Just to stay here.
Stayed 3 nights in Dec 2023
Response from Candice on Jan 30, 2024
Thank you

10/10 Excellent

Richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spectacular and interesting property in a great marina area surrounded by restaurants and boutiques. We had a suite with a spectacular view of the lagoon. Highly recommended.
Stayed 2 nights in Oct 2023
Response from Candice on Oct 25, 2023
Thank you for staying at the Turbine Hotel and Spa, and we look forward to welcoming you back soon.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot, friendly staff and superb breakfast
Stayed 1 night in Sep 2023
Response from Candice on Oct 17, 2023
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon.

10/10 Excellent

Lesandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Candice on Aug 21, 2023
Good day,Thank you for taking the time to review us and for staying at the Turbine Hotel and spa.We look forward to welcoming you back in the future.

10/10 Excellent

Sumaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all good, but a special mention to the breakfast staff. They went above and beyond. Also the massage therapist Thembi and Stephanie.
Stayed 1 night in Jul 2023
Response from Candice on Jul 24, 2023
Good day,Thank you for staying at the Turbine Hotel and Spa and for your wonderful review, hope to see you again soon.Kind RegardsCandiceFront Desk & Reservations Manager

10/10 Excellent

R

Stayed 1 night in Jul 2023
Response from Candice on Jul 24, 2023
Thank you for staying with us at the Turbine Hotel and Spa and looking forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Linda

Stayed 2 nights in Jul 2023
Response from Candice on Aug 21, 2023
Good day,Thank you for taking the time to review us and for staying at the Turbine Hotel and spa.We look forward to welcoming you back in the future.

10/10 Excellent

Romy, Dubai

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel and friendly staff. They could provide more bigger bottles of water as they were giving very small ones.
Stayed 2 nights in Jun 2023
Response from Candice on Jul 14, 2023
Thank you Romy for your feedback and will definitly look into that.

10/10 Excellent

Hennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Candice on May 29, 2023
Thank you for your feedback Hennie and hope to see you back soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury reflections of the past!
This is a wonderful place to stay when in Knysna! Fantastic views, and a very "different" feel to the public spaces in the hotel, with remnants of the old power station equipment abound in the hotel, but is uniquely balanced by some wonderful works of art! Staff were very friendly and helpful, though sometimes breakfast service was a little slow - but always worth waiting for! Also used the hotel spa, which was a fantastic experience, with very friendly and capable staff.
Stayed 3 nights in Apr 2023
Response from Candice on May 17, 2023
Good dayThank you for your feedback, and glad you enjoyed your stay with us, and look forward to welcoming you back to the Turbine Hotel and Spa.Kind Regards

4/10 Poor

Meline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible customer relations
Booked a single night for our wedding anniversary - upon our return after dinner there was not hot water available in our room. We reported it to reception- followed their instructions. An hour later there was still no hot water - reception sent 2 x ladies up to our room to check the water as if we are lying. Reception offered that we could use another room’s bathroom - but weren’t able to move is to an entire new room. We then decided to check out and find alternative accommodation as this is unacceptable. As I was halfway out the door already there miraculously became a room available - unfortunately by that time the whole evening was spoilt and we left. Issues arise - it is the manner that they are dealt with that makes the difference.
Stayed 1 night in Mar 2023
Response from Candice on Apr 6, 2023
Dear Mr & Mrs Cronje,Thank you very much for your feedback, I'm sorry to have read and heard about your experience with us, and I will attend to it.Please let me know whenever you down this side again or planning to, as I would love to make it up to you.Kind RegardsCandiceFront Office & Reservations Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality contemporary hotel with a warm welcome
Lovely contemporary hotel offering very spacious and comfortable rooms in a quiet setting. It has a very boutique feeling, with a warm and friendly welcome from all the staff. The breakfast was excellent, although the service a little on the slow side. The location on the island is excellent for relaxing, together with a bit of mooching around the shops and cafes around and just a short walk into the Quays area. There are several restaurants within a few steps of the hotel. A great place to stay. I stayed twice on this trip and will definitely stay again.
Stayed 2 nights in Feb 2023
Response from Candice on Mar 29, 2023
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Zeelie Front Office & Reservations Manager

2/10 Terrible

Nigel

Stayed 1 night in Feb 2023
Response from Candice on Mar 7, 2023
Dear Nigel,I trust you are well,I would like to apologise for seeing that you were not happy with you stay at the Turbine Hotel and Spa.I would like to get intouch to find out more regarding your stay with us.Kind RegardsFront Office & Reservations Manager

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Fantastic quirky place which we couldn’t recommend highly enough. Plenty to see and do on Thesen Island. Unfortunately the A/C wasn’t working but supplied with a fan and some wine to make up for that.
Stayed 2 nights in Feb 2023
Response from Candice on Mar 7, 2023
Good day Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Front Office & Reservations Manager

10/10 Excellent

Trisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we asked to change rooms as our room had no balcony. The staff and Manager could not have been more helpful or accommodating. Superb service great location, fabulous staff
Stayed 7 nights in Jan 2023
Response from Candice on Mar 7, 2023
Good day Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Front Office & Reservations Manager

10/10 Excellent

Susanne

Stayed 1 night in Jan 2023
Response from Candice on Mar 7, 2023
Good day Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Front Office & Reservations Manager

10/10 Excellent

john

Stayed 2 nights in Oct 2022
Response from Candice on Nov 2, 2022
Good day Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Zeelie Front Office & Reservations Manager

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and very good location!
Stayed 1 night in Sep 2022
Response from Candice on Nov 2, 2022
Good day Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Zeelie Front Office & Reservations Manager

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!!
We had a fabulous stay at the Turbine. Sadly it was only for one night but will definitely stay there again! Beautiful decor, beautiful views of the waterways, lovely and friendly staff. Food in the pub and at breakfast was delicious too
Stayed 1 night in Jul 2022

10/10 Excellent

Myren

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Abdulaziz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property has an interesting unique design
Stayed 1 night in Jul 2022

10/10 Excellent

Christel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A smile goes a long way.
We checked in earlier. The reception staff were so accommodating and friendly. They kept our baggage for us the morning prior to check-in. The friendliness and professionalism of the staff are world-class. What a pleasure to see happy faces all the time.
Stayed 2 nights in Apr 2022

8/10 Good

jj

Stayed 4 nights in Mar 2022

8/10 Good

Gurveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique character, very pretty All rooms face the pool and the dining hall is at the pool... not much privacy for swimming
Stayed 2 nights in Sep 2021

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special experience
This is a wonderful boutique hotel, that has done an amazing job preserving so much of the original power station equipment throughout the hotel. The history of the power station & Thesen Island make for a memorable stay. The staff are all incredibly friendly & helpful.
Stayed 4 nights in Sep 2021
Response from Candice on Sep 14, 2021
Good day Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Front Office & Reservations Manager

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great food and great location
Stayed 1 night in Aug 2021
Response from Candice on Sep 14, 2021
Good day Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Front Office & Reservations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect venue for a weekend away
An amazing weekend away experience characterised by excellent customer service and awesome breakfasts. The furnishings and fittings, including the artefacts, are amazing, and indicative of the detailed interior design!
Stayed 2 nights in Jun 2021

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Knysna
Great stay overall, and great value for the price. Location was excellent. The room was nice. Breakfast was very good. The staff was incredibly friendly.
Stayed 1 night in May 2021

10/10 Excellent

Christelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Had a lovely stay, and would like to stay there again. Beautiful view and very conveniently situated. Everything was perfectly clean and excellent breakfast. Friendly and professional staff throughout the hotel. Plenty and safe on site parking. People with mobility issues just need to check that they are on ground floor as there are stairs to negotiate. Lovely in-room amenities, appreciated the espresso maker and quality toiletries
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very noisy pool area close to rooms, badly laid out dining area that breakfast table blocked entrance to hotel rooms.
Stayed 2 nights in Mar 2021

10/10 Excellent

Phillipus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value for money
Amazing value for money. Had a wonderful stay. Great food as well ! Special thanks to the breakfast Ladies and the Gastro Pub waiter.
Stayed 3 nights in Dec 2020
Response from Candice on Dec 21, 2020
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Front Office & Reservations Manager

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of Knysna
Very friendly staff,with very modernized rooms. Great service, exceptional food and over all great a stay. Would surly recommend!
Stayed 3 nights in Dec 2020
Response from Candice on Dec 10, 2020
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Front Office & Reservations Manager

8/10 Good

Saul

Stayed 1 night in Nov 2020
Response from Candice on Dec 21, 2020
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Front Office & Reservations Manager

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY !!
Awesome and clean room and bathroom with nice bedding and linen. Towels can be better. Breakfast not what we expected for such a nice hotel.
Stayed 1 night in Oct 2020
Response from Candice on Nov 20, 2020
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Front Office & Reservations Manager

8/10 Good

Jurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a place for a stay
A great stay with the best breakfast we ever had at a Hotel. service was great. only negative was the quality of the TV and the food at dinner. steak was killed and I were wrong in not sending it back. will see the Turbine again.
Stayed 2 nights in Oct 2020
Response from Candice on Nov 20, 2020
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Front Office & Reservations Manager

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Candice on Nov 20, 2020
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Front Office & Reservations Manager

10/10 Excellent

Nasheer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage weekend break with friends.
Stayed 3 nights in Sep 2020
Response from Candice on Nov 20, 2020
Good day, Thank you for staying with the Turbine Hotel and Spa and we look forward to welcoming you back soon. Kind Regards Candice Front Office & Reservations Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique, with lots of history that’s been turned in to a beautiful boutique hotel on the island, beautiful room, lovely staff that couldn’t do enough for you. Great spot for exploring the Knysna area. Nice bars and restaurant just a stroll away.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Hotel is unique and interesting,rooms are modern and well planned . Food was good but ... big but ... service although cheerful was so slow and incompetent in the dining room . Gave up waiting for cooked breakfast order after an hour even after a prompt that we were still waiting ,another 20 minutes passed. Lots of staff around . We left to get on with our day . The island bar team on the other hand were on it with the drinks service and the food order. Reception staff were polite and efficient but could be more welcoming and interested to ask whether stay had been pleasant.
Stayed 3 nights in Dec 2019

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Bob, Dover, NH. USA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, interesting, unique facility, by the water, fab staff, great location
Stayed 3 nights in Oct 2019
Response from Reservations on Oct 23, 2019
Good day Thank you for your review and for staying with us. Kind Regards Reservations

8/10 Good

YUEN YEE NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reservations on Oct 23, 2019
Good day Thank you for your review and for staying with us. Kind Regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reservations on Oct 23, 2019
Good day Thank you for your review and for staying with us. Kind Regards

8/10 Good

abdulkarim

Liked: Staff & service, property conditions & facilities, room comfort
Good location
Good location acceptable breakfast.... generally good hotel
Stayed 5 nights in Aug 2019
Response from Reservations on Sep 3, 2019
Thank you for your review and for staying at the Turbine Hotel and Spa. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. Friendly modern hotel .The whole area was beautiful and felt very safe.
Stayed 2 nights in Jun 2019
Response from Reservations on Jul 19, 2019
Good day Thank you for staying with us and we glad you enjoyed it, hope to see you again soon. Kind Regards

10/10 Excellent

Neill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Reservations on May 14, 2019
Thank you for staying with us and we look forward to welcoming you back.