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Check in was very unprofessional. She blamed us that the expedia reservation did not reach them and we can not check in. I did show her our confirmation and the hotel has to fix the problem. After a while she was willing to call the director and the situation was handled. Staff needs training how ...
I have book two nights to stay at Conrad Pezula during my trip through the Garden Route. It is a nice and great place including the room, facilities, spa, great view and sights. However, the only issue is with the services provided by the hotel's team. I have experienced a delay in check-in for nearly ...
What a lovely experience we had. So picturesque and with staff who could not be more informative and welcoming. We had a great time with great food, room and service.
We had an excellent two days at Knysna Stays. Lloyd and his staff were so helpful in giving us information about the area. We drove round the area and looked at points of interest. The apartment was immaculate and even had a washing machine which we made use of. Tables were set by the pool each morning ...
Excellent hotel with very comfortable rooms. However towels could be improved to match the quality of the rest of the fitments. Breakfast was excellent and pool and other amenities were great. I would definitely recommend this hotel and visit again
We stayed in a 2 bedroom unit, each with its own shower and toilet. It is on the first floor so may not be suitable if you want to avoid climbing stairs. I liked the personal touches of the host eg chocolates on the pillow. Needless to say the unit was clean and the kitchen was well equipped.
We had a lovely stay at Stannards. Patrick and his staff were accommodating and friendly. We loved the room we were in (one of the cottages) and enjoyed the opportunity to make our own dinner in the kitchenette. The bed was beyond comfortable and the bathroom was wonderful with the rain shower. All ...
Very luxurious and such a great hotel. Staff are friendly and everything is in such pristine condition. The decor and general look & feel of this hotel rival many top hotels I've stayed in. Centrally located to all the spots you would want to visit in-and-around Knysna.
Amazing stay. Exceeded my expectations :) lovely staff. Felt like home away from home but only better. Honest bar was lovely. Room had everthing you could possibly need
Quiet area with excellent view of lagoon. Excellent hosts. Very warm welcome. Modern decoration. Very comfortable room as well as dining area. Excellent breakfast, better than 5 star hotel. Little surprise I wish keep secret here.
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