Ratings based on 710 Verified Reviews

3.0 out of 5
54% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2018
Honestly towels were very dingy and old. Breakfast was coffee and granola bar. I had a smoking room so i expected it to smell but it was horrible . The halls smelled musty.
Comment from Hotel Management
Apr 25, 2018 by Hotel Management, Hotel Management
Thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we apologize for the housekeeping issue while you were here. Your feedback for cleanliness is shared with the concerned team to do the needful. We hope you consider giving us another chance to serve you on a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler from seattle

Posted Apr 22, 2018
1. When i got in to the room smelled pretty bad 2. I check in at night & because of road construction, took long to time to arrive at the hotel I wish staff send us construction information
Comment from Hotel Management
Apr 23, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service. Please accept our apologies for letting you down. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2018
Perfect for my 2 day stay. I did use the microwave and refrigerator. I arrive at tha hotel around midnight and I wish the back parking was better lit.
Comment from Hotel Management
Apr 16, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was comfortable and that you liked your well-equipped room. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Apr 10, 2018
Nice staff, good service, clean but the hotel facilities are old and beat up. The lowest extended stay I’ve ever been at.
Comment from Hotel Management
Apr 12, 2018 by Hotel Management, Hotel Management
Thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we feel sorry and are disappointed to read our hotel and facilities did not provide the value you were hoping for. It is never our intention to disappoint you in any way, and we hope you both will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Israel

Terrible place to be in.Dirty and nasty.

Posted Apr 10, 2018
A very small and dirty room , not a really kitchen ...No cookware,dishware and no utensils.No coffee maker.Not a really breakfast,only coffee,muffins and Nature Valley Bars.The bed? The worst in my life, filled like in the army or even worse .From the other rooms ,dogs were barking and howling all night,I didn't sleep even not 5 minutes. Dirty hotel and very old and in a very bad situation of maintenance.A nightmare.For me...staying at this hotel ...was a terrible mistake.
Comment from Hotel Management
Apr 12, 2018 by Hotel Management, Hotel Management
We strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the difficulties you encountered while being here. Your feedback is important to us, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Downtown Los Angeles

Peace , Quiet and Sleep

Posted Mar 13, 2018
Very good experience and I also had my dogs and they were really accepting of my dogs. The only this is you have to drive to the store or have food delivered as there weren’t anything in walking distance. Overall great amenities and hotel stay
Comment from Hotel Management
Mar 14, 2018 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America for your stay. It is a pleasure knowing you were benefited with our convenient location and that our pet-friendly facility was perfect for your need. Thank you for your feedback, and we look forward to having you and your furry friend as our guest again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from las vegas

Ehhhh

Posted Feb 26, 2018
We checked in Friday 02/23 and were told to initial next to a stamp that indicated no housekeeping and marijuana prohibited. One would think housekeeping is mandatory, nope $10 a day to do so. No marijuana fine, but the whole hallway reeked of it. Lastly, while my husband was taking a shower the whole shower head popped off and bust him in the head. Under staffed, nasty, and has no regard for guests.
Comment from Hotel Management
Mar 2, 2018 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 16, 2018 on Hotels
Comment from Hotel Management
Jan 18, 2018 by Hotel Management, Hotel Management
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Ok but.

Posted Jan 16, 2018 on Hotels
The dresser drawers where stuck together, the tv remote guide button didn't work so was really a hassle to see what was on and what is coming on next.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 15, 2018 on Hotels
Comment from Hotel Management
Jan 17, 2018 by Hotel Management , Hotel Management
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management