Ratings based on 74 Verified Reviews

4.3 out of 5
76% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Nice hotel, great staff and above average breakfast.
Comment from Hotel Management
Feb 4, 2017 by rhonda, Hotel Management
Thank you for staying at Best Western Gardendale your feedback is very important to us.
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for staying at Best Western Gardendale
5 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for staying at Best Western Gardendale
4 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for staying at Best Western Gardendale
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Hotel was clean staff was friendly and helpful Breakfast was good
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for staying at Best Western Gardendale
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you staying at Best Western Gardendale
5 out of 5
by A verified traveler

Posted Nov 2, 2016 on Hotels
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Thank you for staying at Best Western Gardendale
2 out of 5
by A verified traveler from US

They mix non smoking rooms on the smoking floor!

Posted Oct 29, 2016
We requested and paid for a non smoking room. The desk clerk told me our room was non smoking at check in but that our room was on the smoking floor but our room was on opposite end of the floor. We started to smell smoke in the room, so much that my wife got a sinus infection as a result. The next morning I checked and there was an occupied SMOKING room NEXT DOOR TO OURS! Very dissatisfied and disappointed in Expedia for not having that information on their web site and in Beat Western for being misleading on where our room was located. Because of misleading information I will be skeptical to use Expedia again and to stay with Best Western again.
Comment from Hotel Management
Oct 31, 2016 by rhonda, Hotel Management
Thank you for staying at Best Western Gardendale
4 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Thank you for staying at Best Western Gardendale
5 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
the remote only worked the tv from about 18 inches off the floor . and the timer in the bath did not function. other then that it was great
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Thank you for choosing Best Western Gardendale