They mix non smoking rooms on the smoking floor!
Posted Oct 29, 2016
We requested and paid for a non smoking room. The desk clerk told me our room was non smoking at check in but that our room was on the smoking floor but our room was on opposite end of the floor. We started to smell smoke in the room, so much that my wife got a sinus infection as a result. The next morning I checked and there was an occupied SMOKING room NEXT DOOR TO OURS! Very dissatisfied and disappointed in Expedia for not having that information on their web site and in Beat Western for being misleading on where our room was located. Because of misleading information I will be skeptical to use Expedia again and to stay with Best Western again.
Comment from Hotel Management
Oct 31, 2016 by rhonda, Hotel Management
Thank you for staying at Best Western Gardendale