Ratings based on 238 Verified Reviews

3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located.

Posted Apr 4, 2018
Room needs more lighting. Especially in entryway. Other than that the room and the hotel were great.
Comment from Hotel Management
Apr 4, 2018 by BJ, Hotel Management
Thank you for the Four Star Review. Thank you for the lighting suggestion. We will explore options. I am glad you enjoyed your stay. Please come visit us again
1 out of 5
by A verified traveler

Horrible

Posted Apr 2, 2018
Called the hotel the night prior to check in and asked if there would be any issues with checking in early, and the person didnt properly disclose that I would be charged 35 +tax. I called and spoke with the manager (DJ) who stated that she chose to bill the early check in instead of charging for an extra. I will never recommend this franchise to anyone for.
Comment from Hotel Management
Apr 4, 2018 by BJ, Hotel Management
Thank you for your feedback. I am sorry you were not told about an early check in fee. Check in is at 3pm. Check out is a 11a. When a guest arrives at 6a, it's an extra day. Instead of charging you for an extra night, I applied the early check in fee. I apologize for the miscommunication.
2 out of 5
by A verified traveler

Posted Apr 2, 2018
Floor tiling was sticky. No towel bars in bath even for hand towels. TV screen too small. Hall noise all evening and running in room above us until 12:30 AM. Breakfast is served too late for early travelers--7:00 AM,so didn't eat breakfast in cost of room.
Comment from Hotel Management
Apr 2, 2018 by BJ-GM, Hotel Management
I am sorry we did not meet your expectations. I am sorry the floor was sticky. I will get housekeeping on that right away. Some of our rooms have the towel bars, we will be adding them to the renovated rooms. All of our TV's are 32" flat screen. I am sorry about the noise from some of the guests and the children in the room above you. Our continental breakfast is served Mon - Fri from 6:30a to 9:30a. Sat and Sun from 7am - 10a. Thank you for your feedback, we will work harder to improve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gardendale, Al

Great Value

Posted Mar 12, 2018
Great value for your dollar. Very friendly and accommodating staff!
Comment from Hotel Management
Mar 13, 2018 by BJ-GM, Hotel Management
Thank you for the Four Star Review of Microtel Inn & Suites by Wyndham Gardendale. I am glad you found the staff friendly and accommodating. I am glad you found us a great value. We look forward to your next visit. Safe Travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2018
Clean and friendly. Deceit breakfast. Lighting in rooms was a little dim and seating in dining area was quite limited, but our group of 18 people managed in 7 rooms nicely.
Comment from Hotel Management
Mar 12, 2018 by BJ-GM, Hotel Management
Thank you for the Four Star Review of Microtel Inn & Suites by Wyndham Gardendale. I am glad your group enjoyed the stay. I hope you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice

Posted Mar 8, 2018
Very nice check in, Room was clean, facilities kept up nicely, only disappointment was the breakfast, which could have used some hard boiled eggs or other protein.
Comment from Hotel Management
Mar 8, 2018 by BJ-GM, Hotel Management
Thank you for the Five Star Review. I am glad you enjoyed your stay. Most mornings we have some heat and eat options in the small refrigerator that rotate that usually include protein. I hope you will visit us again.
4 out of 5
by A verified traveler

Great motel

Posted Jan 24, 2018 on Hotels
Very nice motel, staff was very friendly and helpfulf, breakfast was sufficient for our needs! Was very convenient to everything! Will stay here again if ever in the area again.
Comment from Hotel Management
Jan 24, 2018 by BJ - GM, Hotel Management
Thank you for the Four Star Review! I am glad you found Microtel Inn & Suites by Wyndham a "Great motel". The staff is friendly and helpful. It is nice and conveniently located to restaurants and shopping. I look forward to your next visit. Safe travels.
4 out of 5
by A verified traveler

Posted Jan 15, 2018 on Hotels
Comment from Hotel Management
Jan 17, 2018 by BJ-GM, Hotel Management
Thank you for the 4 Star Review. I am glad you enjoyed your stay. Please visit us again at Microtel Inn & Suites by Wyndham Gardendale
4 out of 5
by A verified traveler

Posted Dec 31, 2017 on Hotels
Other then the strong smell of weed that flooded the hallways and my room; i was very pleased.
Comment from Hotel Management
Jan 4, 2018 by BJ-GM, Hotel Management
Thank you for providing feedback. I am sorry for the smoking. It is a non smoking property and guests are fined. Please visit us again.
5 out of 5
by James Belvin

Best staff ever.

Posted Dec 26, 2017 on Hotels
Great management and staff. GM was above and beyond nice.
Comment from Hotel Management
Dec 28, 2017 by BJ, Hotel Management
Thanks for selecting Microtel Inn & Suites by Wyndham Gardendale. Thank you for the compliments on the staff and management. Come back and visit any time.