Not worth $99, overpriced for crappy amenities.
Posted Aug 8, 2016
Room was fine. No conditioner available upon request, only shampoo. Breakfast was all carbs, except the sausage and eggs, which were FROZEN IN A TUPPERWARE , and you had to microwave it yourself after waiting for someone else to finish using the ONE microwave...please. No plain ice water, even. And when I asked, I was told to get it from the drinking fountain. Yeah, great customer service. Desk clerk stood outside smokung and texting, or, when inside, sitting in the back and texting. Should not be allowed to have personal phone while on duty, very unprofessional. When asked if I would stay again upon leaving, I said "not likely", and desk clerk just snickered. SO not worth my 99 bucks. For the same price, I could have stayed at Hyatt Place, and next time I will.
Comment from Hotel Management
Aug 11, 2016 by BJ GM, Hotel Management
I apologize your stay with us was not a pleasant one. I have shared your comments with the entire staff so we can address your concerns. Conditioner is a great suggestion to add to our complimentary toiletries. Ice water will be added to our breakfast area. I am sorry you did not enjoy the free continental breakfast featuring make your own breakfast sandwich with English muffins, microwaveable eggs and sausage. We will continue to look at other breakfast options. I will take steps to ensure the staff is better trained to handle customer requests, clear on how to handle breaks, and cellphones. Again my apologies to you and I hope that you will give us another chance.