Ratings based on 191 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
The staff were proficient and pleasant. The room was very clean. The view of Lake Topaz (from every room) was very nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to family

Posted Jan 25, 2018
The room could have been cleaner. Wash the linens better. The night stand had something gooey on it. But others convenient in close proximity to family. Happy they are pet friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Nice and clean hotel, minutes from lake

Posted Jan 7, 2018
Pros: Very clean, spacious room, plenty of parking at the time we stayed there, which was winter time.
Cons: I would say the coffee wasn't the greatest.
Location: There is a casino, that has a restaurant, Topaz lake is minutes away, boating, fishing and rv and regular camping.
Took a recent road trip during winter, wanted to stay close to lake so I could fish, So I booked this at the last minute, loved this room, clean and very spacious out of the few hotels I stayed. Plenty of parking, free breakfast, and free wifi. Although I couldn't stay longer, and didn't catch fish, I would go back in a heartbeat.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
Good service, stayed there and 1 day we go to Lake Tahoe, another day to Reno Good location.
1 out of 5
by A verified traveler from MT

Rude staff on phone

Posted Dec 30, 2017
We were stuck in a snowstorm outside Elko and could not make it to the hotel. I called to let them know and the person who answered the phone rudely and abruptly said he couldn't cancel the room because I booked through a third party. I had not asked for any refund and was just trying to let them know we wouldn't be making it. We booked a Best Western in Elko from the road and their customer service was awesome and super helpful. Not sure I will use a third party to book a hotel again or ever visit Topaz Lske.
Comment from Hotel Management
Jan 7, 2018 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
5 out of 5
by Arvil

Posted Nov 16, 2017 on Hotels
Comment from Hotel Management
Nov 19, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice rooms

Posted Nov 12, 2017 on Orbitz
Just an overnight stop for us, but very pleasant. Room was big, modern and very comfortable.
Comment from Hotel Management
Nov 21, 2017 by SHELLEY, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Jim

Posted Nov 9, 2017 on Hotels
We had three rooms for one night and all three of us were impressed with the generous size of our room. The inn is comfortable, well kept, and the owner is very nice. As a side note, the steak house at the nearby casino has excellent, reasonably priced food that extends well beyond steaks. We will stay here again on a future trip.
Comment from Hotel Management
Nov 19, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Nicholas

Posted Nov 7, 2017 on Hotels
Comment from Hotel Management
Nov 19, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by ronni

Passing through

Posted Nov 2, 2017 on Hotels
We were traveling from Washington to Palm Springs and spent the night at this hotel. It was convenient, attractive, comfortable, and appeared at the exact right time in our drive. The breakfast wasn’t as good or plentiful as we are accustomed to and best westerns but it certainly was sufficient for the road. I recommend it
Comment from Hotel Management
Nov 6, 2017
Thanks for staying with us. We appreciate your feedback!