Ratings based on 268 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Coeur dalene ID

Incredible staff

Posted Dec 5, 2017
Under new management. The new staff were incredibly accommodating and just plain nice! The rooms are cute,clean and comfortable. Excellent location. Great value.
Comment from Hotel Management
Dec 5, 2017 by Cherie, Hotel Management
Thank you so much for taking the time to share your experience. We appreciate it. I will pass this on to our staff and I look forward to hosting you again. Thanks again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

Great in town location.

Posted Dec 3, 2017
The reason we picked this hotel was the location. We could walk to local restaurants, bars and casinos. The room was clean and though it has an older feel to it, was nicely updated with newer paint, laminate floors, flat screen TV and a microwave and refrigerator. The only negative was the heating. When we checked in the room was freezing and took a few hours to heat up. It is right on the highway so there is street noise, but there are rooms toward the back that are quieter.
Comment from Hotel Management
Dec 4, 2017 by Cherie, Hotel Management
Thanks for your feedback. We are pleased you enjoyed your stay. Come back and visit us anytime you are in the area. We will pass this on to the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Cruz, CA

Posted Oct 30, 2017
This hotel is placed in a walkable area. You can walk down the old town street to restaurants, shops, a museum, bars and a casino, or you can walk down the great nature trail behind Heritage Park. We strolled through neighborhoods too. Staying here was like stepping back in time. It was quiet. It felt safe. All the people were nice.
Comment from Hotel Management
Oct 31, 2017 by Bob - GM, Hotel Management
Thanks for the feedback. We are pleased you enjoyed your stay. Come back and visit us any time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but misleading pictures from Expedia

Posted Oct 27, 2017
I did not see the mountains that is posted on Expedia from my room. Yes, there are mountains everywhere in Nevada.
Comment from Hotel Management
Oct 31, 2017 by Bob - GM, Hotel Management
Thanks for the feedback. The best view of the mountains are facing US Hwy 395 on the 2nd floor balcony. Next time you are in the area, you may want to request a room on the 2nd floor facing the mountains.
2 out of 5
by A verified traveler from So Cal

Dirty and needs maintenance

Posted Sep 22, 2017
Pros - Nice people - Central location Cons - Room was dirty, crumbs under pillows, so sheets were not changed - Miniscule TV - Shampoo and soap dispensers in shower - potentially unsanitary - Stairs to second floor missing concrete - would not pass a building inspection - Lots of street noise in rooms facing 395 - Too expensive for value provided
Comment from Hotel Management
Oct 31, 2017 by Bob - GM, Hotel Management
Thanks for the feedback. We are constantly upgrading and repairing our facilities, and will use your feedback to improve on the areas you mentioned. We hope you will come back and visit us again in the future and see the many improvements in the works.
4 out of 5
Recommended
for Everyone
by A verified traveler from gardnerville, nv

Posted Sep 18, 2017
Room was clean. A bit hot when I got into it but the air conditioner worked great and cooled it down quick
Comment from Hotel Management
Oct 31, 2017 by Bob - GM, Hotel Management
Thanks for the feedback. We are glad you enjoyed your stay with us. Please come back and visit any time you are in the area.
4 out of 5
by Gayatri

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Oct 31, 2017
Thanks for the feedback. We are glad you enjoyed your stay with us. Please come back and visit any time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Posted Aug 31, 2017
Generally speaking not a bad experience to stay, room is clean and spacious, staff is friendly. But free breakfast is very limited.
Comment from Hotel Management
Sep 2, 2017 by Admin Peeps, Hotel Management
Hello! Thank you for writing! We do not advertise breakfast and it is simply a "Light and Healthy" option of a yogurt parfait or oatmeal. We do not mention it at all on our sites - so we actually do not include breakfast as a rule - it is an added perk we offer. We take pride in our rooms and hotel and thank you for recognizing that! Please come again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel to stay off US 395

Posted Aug 29, 2017
Hotel and staff were very nice! This was a midway point in my trip and I couldn't of asked for a better place to stop for the night.
Comment from Hotel Management
Sep 2, 2017 by Admin Peeps, Hotel Management
Thank you so much for taking the time to share your experience. We appreciate it. We will pass this on to the staff and look forward to hosting you again!
2 out of 5
by Lynda

There do not disturb sign is adorable

Posted Aug 28, 2017 on Hotels
We had some little black bugs and the front dest (Jeff) told us that they were out side and not inside . (?) He did have costumer relations skills. The bath tub plug was broken so we only could us the shower. Our room was booked for four (4) and out room was set up for two (2) so we had to contact the front desk for enough towels. The AC was poor to say the least. Our curtain was broken and we thus we could not close the privacy curtain closed.
Comment from Hotel Management
Sep 2, 2017
Thank you for the information! I wish you could have shared it while here, so we might have done something then. I am so sorry you had any issues during your stay. we have looked into everything and fixed the curtains. The AC seems fine and the plug is replaced. There are no rooms set up for 2 v. 4 - so I am not sure what you mean. You must put the right # of people in your reservation and our king rooms only hold 2 people. Yes, our DND signs are an inspiration form our Tahoe days and we love them, too! Thank you for staying with us.