Family Room | Terrace/patio

Reviews of Hotel Régina Opéra Grands Boulevards

4 out of 5
Hotel Régina Opéra Grands Boulevards
11 bis rue de Mazagran, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 329 reviews" "
Rating 8 - Good. 157 out of 329 reviews" "
Rating 6 - Okay. 58 out of 329 reviews" "
Rating 4 - Poor. 18 out of 329 reviews" "
Rating 2 - Terrible. 19 out of 329 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for one day each end of our trip. Our first room had a wonderful balcony but the room itself smelt a bit musty. Our second room was downstairs so just had a window and there was scaffolding outside the for ongoing building works, so not so nice. The shower in this room did not have a holder up high so you had to hold it in one hand whilst showering which was a pain. Overall, we felt the hotel was pretty good for the price, but if the smell in the first room and the shower in the second were fixed we would have given 5 stars. The area around the property is okay, but equally not the nicest part of Paris. That said it's very easy to get anywhere you want to go on the Metro.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was very friendly and helpful. Only complaint was that the other guests were very noisy slamming doors and talking loudly in the hallway.
Stayed 4 nights in Nov 2023

2/10 Terrible

CINDY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Run down and in very poor condition. We have up three nights to get out as fast as possible. No refund granted because we prepaid - lesson learnt! Mould in shower and damp smell in room. Beds disgusting.
Stayed 4 nights in Sep 2023

10/10 Excellent

Patrick

Stayed 2 nights in Sep 2023

4/10 Poor

Amanullah

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend
This hotel has had a relatively recent refurb . The shower did not feel very clean . The shampoo was not changed once and was empty from the first day . The front desk team had a severe attitude and has no telephone manner . The bathrooms are internal and made the room smell like mould . Many drug users outside the post office building at the end of the road at night and makes you feel incredibly unsafe . I would not recommend this hotel at all .
Stayed 3 nights in Aug 2023

10/10 Excellent

Venkataramana, Dublin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 2 nights in Jul 2023

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel est cordial dès l’arrivée et prennent en charge nos valises. La propriété est très propre et bien décorée. Très chaleureux! Un petit déjeuner très varié et très complet. Rien à dire👌 Même que le personnel s’est assuré que notre taxi était le bon pour notre protection. Merci, super séjour!

8/10 Good

anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room in very good new condition with bedroom window we could open. not sure property is 4 stars, but room rate was reasonalbe, hence ok. 12 mins walk to the lovely Rue Montorgueil and 25 min to Galeries Lafayette. Reception staff very friendly and helpful.
Stayed 5 nights in Jul 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but clean and comfortable. They were doing some renovations across the street that made it very noisy in the room, not the hotels fault just bad timing on our stay. The street is busy with restaurants and bars until late into the evening. The staff was helpful and accommodating. The Metro is close so there is good access to all the sites to see in Paris.
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Timothy, Glen Haven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly. The area around was sometimes noisy at night with several outdoor cafes and bars and occasionally many police dealing with some situations, seemingly criminal.
Stayed 5 nights in May 2023

8/10 Good

Mai

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was larger than expected, located 2mins walk away from Strasbourg Saint Denis metro, super convenient to get to anywhere in Paris. There’s cafes around the hotel and the hotel amenities were quite reasonable. Good stay!
Stayed 4 nights in Apr 2023

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location: 15-20 minute walk from Paris North and Paris east train stations, close to metro stops and streets with excellent restaurants. Hotel was decent - we were on the top floor and ceilings were low - about 2m high. Hot water was ok but often turned cold and there was not shampoo or conditioner provided in the bathrooms. Beds were comfortable, windows opened to let in fresh air and coffee machine and kettle helpful. Would stay here again.
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Stayed 4 nights in Dec 2022

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Minna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Kyprianos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Régina Opéra Hotel
The experience was amazing . Friendly staff, very nice breakfast , central location close to METRO station, lots of restaurants, bars, cinemas and stores in the neighborhood . I would return to this hotel ....
Stayed 5 nights in Feb 2020
Response from All Regina Opera team on Mar 6, 2020
The entire team in thanking you for this beautiful recomendation. The well-being of our guests is the main concern of every staff member at Regina Opera and it is very rewarding that you underlined it. We are all thrilled to have been able to enhance your Parisian experience, customer care is amongst our highest priorities and it is always gratifying to receive such praise. Hoping to welcome you back very soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location ,working distance to many attractions, underground, very helpful staff
Stayed 7 nights in Jan 2020
Response from Regina team on Feb 21, 2020
We thank you for your comment. We are happy to read that you appreciated our location and our welcome. We hope to receive you again.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff. They accommodated our rests for upgrade and more water bottles. The breakfast was really good.
Stayed 2 nights in Jan 2020
Response from regina team on Feb 21, 2020
We thank you for your comment. We are happy to read that you enjoyed our breakfast as well as our welcome. We hope to receive you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very helpful and friendly. Great location and very clean
Stayed 1 night in Jan 2020
Response from Regina Team on Feb 21, 2020
First of all, I would like to thank you for your stay with us and for taking the time to share your impressions. We are happy to read that you enjoyed your stay with us. Hope to see you again

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful. The location was good, also.
Stayed 4 nights in Jan 2020
Response from All Regina team on Feb 21, 2020
First of all let me thank you for taking the time to post your comments about your recent stay with us. We are happy to read that you enjoyed your stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bakersfield in Paris
Great location, near many tourist spots, walking distance. Little noisy with construction on road in morning. Overall great time in Paris!
Stayed 5 nights in Dec 2019
Response from all Regina Opera team. on Jan 11, 2020
Dear guest, First of all, thank you for these comments, source of motivation and improvement for our teams. We are happy to read that you enjoyed your stay with us. Best regards,

6/10 Okay

Rich, New York, NY

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very helpful and nice. The elevator stopped working. There was also construction directly in front of building. This means that the noise started early in the morning. There also was no hot water during the day on days of construction.
Stayed 4 nights in Dec 2019
Response from All Regina Opera team on Jan 11, 2020
Dear Rich, First of all, thank you for these comments, source of motivation and improvement for our teams. I am sorry that you have had to suffer the failure of the elevator, you will understand that this is totally beyond our control. We have done our best to make your stay as good as possible, with the hiring of a porter, but it is true that it is very unpleasant whatever the category of the hotel. The company OTIS was called to repair the device as soon as possible. We still hope to see you again soon on a future stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wasn't warned or told that there would be not hot water before or while I was there. There was only a sign. I'm sorry but I would like a hot shower while im paying for the services. I understand there's construction going on but that should be said before even letting someone book. Not be told by a sign. Also the elevator was out for 2 days. Staff was very friendly and helpful with other aspects.
Stayed 4 nights in Dec 2019
Response from All Régina Opera team on Jan 11, 2020
Dear Guest, First of all, thank you for these comments. I am sorry that you have had to suffer the failure of the elevator you will understand that this is totally beyond our control. The city of Paris is doing work in our street to make the space more welcoming and we were not even aware that a water cut was going to be made. Once again we apologize for this inconvenience.

2/10 Terrible

Michele

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable & not a good standard of hotel room
The room looked nothing like advertised picture. A bed was adding into the room to accommodate the 4 persons. Very uncomfortable no room to walk around. Had to climb over added bed to sleep. The bathroom tile had missing pieces and the carpet was torn a big hole. Also signs of mode in the bathroom shower. This hotel was not of good standard.
Stayed 1 night in Oct 2019
Response from Regina team on Nov 19, 2019
Dear Michele,Thank you for taking some time to tell us about your experience at the Hotel Regina Opera. We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. Should you stay again with us, let me suggest you to ask for a quad room whith sofa which are bigger as the our room so you'd feel more comfortable. Regards

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok - needs a bit of a facelift
Staff were extremely helpful and attentive however decor very dated and a bit rough around the edges. The shower needed a deep clean as there was mould through it, especially above head height The lift didn’t work for the duration of our stay which was a struggle. The hotel just needs a bit of attention and it would be a pleasant stay
Stayed 3 nights in Aug 2019
Response from The Regina Opera team on Sep 14, 2019
Dear Guest, First of all let us thank you for taking the time to post your comment about your stay with us. Even though we are happy to read that you enjoyed our staff, we are deeply sorry that your stay has not been entirely up to your expectations. It goes without saying that the experience you describe does not reflect the standards of quality and service we strive to provide to our customers. We greatly appreciate you taking the time to bring those matters to our attention and apologise for any inconvenience you may have experienced. We asked our Head housekeeper to check your room and did an evaluation with our team so that this situation does not happen again in our establishment. We hope that you had a pleasant stay overall and would be eager to leave you a better impression during a future stay. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the room was very clean and cozy. I especially love the balcony as it was very good as it was soo hot
Stayed 2 nights in Aug 2019
Response from Eric on Sep 3, 2019
Hello and thank you very much for your very nice comments, Best regards

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris for a long weekend
This hotel was a pleasant place to stay. It was comfortable, clean and the AC system was perfect, very quiet so it did not disrupt sleep. The staff were very helpful. The area has homeless people on the street but staff mentioned they have never had issues with them, which was true in our case as well. We did take an Uber back after dark as we were uncomfortable to walk there at night. Their shuttle service back to the airport was a nice feature offered.
Stayed 4 nights in Aug 2019
Response from Eric on Sep 3, 2019
Hello Mister Douglas and thank you very much for this nice comment. We have like a lot of areas in Paris, some homeless people and we try to find solutions for them. Thank you again and i hope seeing you soon at the Regina Hotel.

2/10 Terrible

Azita

Disliked: Property conditions & facilities, room comfort
A very bad experiences not a 4 star at all
Stayed 4 nights in Jul 2019
Response from The Regina Opera team on Aug 18, 2019
Dear Azita, Thank you for taking some time to write a review after your stay with us. We are deeply sorry that it did not live up to your expectations. We hope you had a good time in Paris afterall. Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful. This was our first visit to Paris, so needed help finding our way around. Breakfast had a good selection of dishes, Sausage, bacon, egg, fresh fruit, yoghurt, toast, croissants ,tea coffee, fruit juice and water! Rooms were small but big enough for us. Shampoo etc was renewed when necessary. Beds were comfortable, and fridge in room was welcome! We would stay here again
Stayed 3 nights in Jun 2019
Response from The Regina Opera team on Jul 13, 2019
Dear guest, Thank you very much for writing your kind comment ! We are more than delighted to read that you enjoyed your stay with us. Knowing we fulfilled your expectations could not be a better satisfaction for us. Looking forward to welcoming you soon again, Warm regards from Paris,

6/10 Okay

Kathy

Traveled with family
Liked: Cleanliness
The hotel was clean and somewhat updated. Rooms were very small. Elevator wasn’t always working. Outside area was a little sketchy and dirty. Staff was cordial and helpful. It was an expected experience for the cost.
Stayed 3 nights in Jun 2019
Response from The Regina Opera Team on Jul 12, 2019
Dear Kathy, First of all let us thank you for taking the time to post your comment about your stay with us. Even though we are happy to read that you enjoyed our staff, we are deeply sorry that your stay has not been entirely up to your expectations. Indeed, like most Parisian hotels, our rooms are not the most spacious. Our building has an architecture that we have had to leave intact during our renovations 5 years ago. The Grands Boulevards is definitely one of the most lively area in Paris today, and we have the chance of being located right in the heart of the which lets our guest enjoy the district’s effervescence. It unfortunately comes some nuisances sometime. We hope that you had a pleasant stay overall and would be eager to leave you a better impression during a future stay. Best regards,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from L'équipe du Regina Opéra on Jul 14, 2019
Cher client, Merci d'avoir pris le temps de noter votre expérience au Regina Opéra. Nous sommes heureux de constater que vous avez apprécié votre séjour parmi nous. Nous serions heureux de vous accueillir de nouveau dans notre établissement. Cordialement

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from L'équipe du Regina Opéra on Jul 14, 2019
Cher client, Merci d'avoir pris le temps de noter votre expérience au Regina Opéra. Nous sommes heureux de constater que vous avez apprécié votre séjour parmi nous. Nous serions heureux de vous accueillir de nouveau dans notre établissement. Cordialement

10/10 Excellent

Verified traveler

Stayed 6 nights in Jun 2019
Response from L'équipe du Regina Opéra on Jul 14, 2019
Cher client, Merci d'avoir pris le temps de noter votre expérience au Regina Opéra. Nous sommes heureux de constater que vous avez apprécié votre séjour parmi nous. Nous serions heureux de vous accueillir de nouveau dans notre établissement. Cordialement

2/10 Terrible

Verified traveler

Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 3 nights in May 2019
Response from L'équipe du Regina Opéra on Jul 14, 2019
Cher client, Merci d'avoir pris le temps de noter votre expérience au Regina Opéra. Nous serions heureux de vous accueillir de nouveau dans notre établissement. Cordialement

8/10 Good

ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from The Regina Opera team on May 30, 2019
Dear Ernesto, Thank you for taking some time to rate your stay at the Regina Opera. We would be eager to welcome you again soon! Regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Hotel was close to the Metro but location didn’t feel safe. Friendly staff. Lots of restaurants to choose from. Unfortunately, we found a dead bug on the pull-out couch!
Stayed 2 nights in Apr 2019
Response from All Regina Opera team on Apr 27, 2019
Dear Guest , Thank you for taking the time to write this comment. We are glad that you had a good time with us and that the room and our location were up to your expectations. We will be happy to welcome you again on a future stay. Regards,

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The location is the best thing about this hotel. Staff wasn't very friendly. The room was small and desperately needed to be cleaned (stains on carpet and sofa). Our toilet seat was broken. Fortunately, the manager had maintenance fix the toilet the next day. I wouldn't stay here again.
Stayed 3 nights in Mar 2019
Response from All Regina Opera team on Apr 27, 2019
Dear Guest ,We thank you for sharing your impressions, allowing us to identify and correct imperfections that deserve our attention. We are sorry to hear that it has not lived up to your expectations. Paris is unfortunately known for offering small rooms. But our rooms correspond in all places to the standards of the French hotel industry. Technical problems can indeed happen I see that yours has been repaired quickly. During a future stay, we invite you to prefer one of our superior rooms which offer a large space. Best regards,

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019
Response from Toute l'équipe du Regina Opéra on May 3, 2019
Cher client, Nous vous remercions d'avoir pris le temps de nous laisser cette note. Nous serons ravis de vous accueillir de nouveau lors d'une prochaine séjour. Cordialement,

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
More like 1 Star - Horrendous Hotel
I don't know who is in charge of rating hotels but they must have been smoking something when they rated this a 4 star. When I say it would generous giving this hotel a 2 star rating, I am not exaggerating. - Mini fridge in room was hot - we were told they couldn't fix it as it was a weekend. - No bar, although hotel website say there is. - No room service although website says there is. - Phone in room wasn't even connected to a phone plug. It was just there as a prop. - Rooms are VERY small - No view - No seating in Lobby other than single chairs at tables. - Have to pay extra for breakfast - Bathrooms in room are barely walkable they're so small. - Hotel only gave us 2 towels for 3 people. AVOID this hotel - make sure you stay somewhere that is actually a 4 star.
Stayed 1 night in Apr 2019
Response from All Regina Opera team on Apr 27, 2019
Dear Madam, dear Sir, Thank you for taking the time to give us your opinion about your stay in our hotel. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincerest apologies. Paris is unfortunately known for offering small rooms. But our rooms correspond in all places to the standards of the French hotel industry. During a future stay, we invite you to prefer one of our superior rooms which propose a large space as well as a tray of courtesy. We sincerely hope you discover this experience. Best regards,

6/10 Okay

florin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from L'équipe du Regina Opéra on Mar 24, 2019
Cher Florin, Merci d'avoir pris le temps de noter votre expérience au Regina Opéra. Nous espérons avoir l'occasion de vous accueillir à nouveau parmi nous. Cordialement,

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2019
Response from L'équipe du Regina Opéra on Apr 30, 2019
Cher client, Merci d'avoir pris le temps de noter votre expérience au Regina Opéra. Nous sommes contents de constater que vous avez apprécié votre séjour parmi nous. Nous serions heureux de vous revoir parmi nous lors d'un prochain séjour parisien. Cordialement,

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from L'équipe du Regina Opéra on Apr 30, 2019
Cher client, Merci d'avoir pris le temps de noter votre expérience au Regina Opéra. Nous sommes désolés de constater que votre séjour n'a pas été à la hauteur de vos attentes. Nous serions heureux de vous accueillir de nouveau et de vous laisser une meilleure impression. Cordialement,

8/10 Good

Veronica, Hong Kong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and the location was very convenient!
Stayed 3 nights in Feb 2019
Response from The Regina Opera team on Mar 6, 2019
Dear Veronica, Thank you for your nice comment about your stay ! We are grateful for your compliments toward our dedicated team who strives to provide you with a 4 stars service at all times ! We are looking forward to welcoming you again

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Not enough information!
We had a good trip and were very satisfied with the hotel. The room was very clean and comfortable, however there wasn’t any information in the room regarding the area or the local amenities. There were no tea and coffee facilities in the room, which we knew but it was very unclear as to when you could use the coffee machine downstairs. We also had a fire alarm go off on Saturday evening and we started to leave via the stairs, we were on floor 5, when some other guests told us we could go back to our room. NO member of staff came round to reassure us that everything was okay!! I think they should have. The staff in general were very pleasant and helpful, but a little more info would have made the stay more relaxed.
Stayed 5 nights in Feb 2019
Response from The Regina Opera team on Mar 6, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel Regina Opera Paris. However you overall enjoyed your stay, we are sorry for the inconveniences you encountered. Please allow us to express our sincerest apologies. We reported your comment to the frontdesk team so they will take more care of duly inform our guests during their stay. We all hope to welcome you soon again at the Regina Opera. Warm regards

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location/staff. Room needs improvement
I'll start off positive, the staff are nice and welcoming, the location is perfection! 2 Metro stations, buses, lots of restaurants & shops less than 5mins away. Ok... Unfortunately, the initial room I was given was in poor condition, very small, part of the ceiling was coming down & the light picture above the bed was coming off too (I have vids but no pics). The heating didn't work properly, it wouldn't stay on. I was there for 4 nights on the 3rd night I couldn't take it anymore I was freezing, it's Feb & very cold. I went to reception, he (receptionist) attempted to get heating to work, it didn't I came back down and let him know, he came up checked and even he was surprised by state of the room and how cold it was, he moved me to a new room which was better. Heating worked, no decor problems and it had a little more space. The location is fantastic! Louvre Museum & Notre Dame are about 20min walk away & Eiffel Tower is less than 20mins via the metro. Things to note there's no fridge or kettle in the room, which would be very useful. Like other reviews stated, I would say this is more of a 3star than 4. I'd stay again, based solely on the location and only if I can get a decent room first time instead of suffering in the first room. But only for one or 2 nights. If I stay longer, I would stay elsewhere as I need more space and comfort. I didn't have the breakfast so I can't comment on that. Overall, 3stars that's for the friendly staff and location.
Stayed 4 nights in Feb 2019
Response from The Regina Opera team on Jun 14, 2019
Dear Guest, Thank you for taking some time to leave a comment about your stay at the Regina Opera. We are sorry for the problem you encountered with the A/C. Frontdesk is available 24/7, feel free to reach them anytime you need, they would be happy to help you. We are currently considering implement courtesy plates in our rooms. Meanwhile, you can enjoy tea-time- hot beverages and pastries- for free every afternoon in the lobby. Looking forward to welcoming you again, Regards