Exterior

Reviews of Hôtel France Eiffel

3 out of 5
Hôtel France Eiffel
8 Rue Saint Charles, Paris, Paris

Reviews

6.6
Rating 10 - Excellent. 88 out of 619 reviews" "
Rating 8 - Good. 206 out of 619 reviews" "
Rating 6 - Okay. 154 out of 619 reviews" "
Rating 4 - Poor. 95 out of 619 reviews" "
Rating 2 - Terrible. 76 out of 619 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Simran

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location of the hotel was great, however it did not make up for the blatant disrespect and rudeness from some of the staff. The male staff member that was sitting in the front greeting guests was racist, sexist, and made horrible remarks towards myself and my friends. After he was upset by a simple request (I asked if we could book another room for my other friend who had her hotel cancel on her), he declined, simply because he didn't want us staying there; then stood up and talked down to me, towered over me and when I asked him not to intimidate me, he told me I was playing victim. After trying to explain to him that it was just a simple request and I am happily willing to pay any price for a second room, he continued to talk to me as if I was asking for something out of the ordinary. He repeatedly would stand up out of his chair and come talk down to me to try and scare me. Upon check out, he did not even say goodbye or greet me. He simply stayed quiet and gave me the silent treatment as I gave him the keys to the room back. If I could give this place negative stars due to his lack of respect or empathy for his guests, I would. Do not recommend, especially if you are not a French white male. You will be treated poorly.
Stayed 2 nights in Sep 2023

10/10 Excellent

mitulbhai

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No air conditioner in side room
Stayed 3 nights in Aug 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!
Stayed 2 nights in Apr 2023

10/10 Excellent

Eric, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Close to everything!
Stayed 6 nights in Mar 2023

4/10 Poor

Angela

Traveled with family
Disliked: Property conditions & facilities
Not the best
The curtains were only hanging on with 3 hooks, the carpets were very old and in places worn out, the sink blocked every time you ran water and the temperature was extremely hot (too hot that windows had to stay open and this was in March). Breakfast extremely basic.
Stayed 3 nights in Mar 2023

10/10 Excellent

JOYCE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci Hotel France Eiffel
its our first time in Paris and there were lots of choices and recommendations. I looked for convenience, safety, free breakfast. i am so happy I chose Hotel Framce Eiffel. We arrived in the hotel around 10am and checkin is at 3pm BUT they acommodated our luggages in a storage so it was safe. We went on our morning itinerary and came back at 3pm to checkin. Free croissant baguette hot choco every morning, 5-8 mins walk to Eiffel tower. We walked to Trocadero, Seine river and other landmarks. I highly recommend this place!! Theres also a mini grocery nearby. Place is safe and quiet. We stayed here 5 days and 4 nights. Thee 2 ladies and 1 guy receptionist were very welcoming. The lady taking care of breakfast was so wonderful. We will definitely comeback. See you Paris 2024!
Stayed 4 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice and friendly staff, great location.
Stayed 2 nights in Jan 2023
Response from Lyutfi Bardoux on Feb 4, 2023
Dear Guest,Thank you for taking the time to share your experience. As you have noted, the location of our hotel is really ideal. The team is committed to taking care of our customers and we are delighted that you have noted their kindness. Thank you very much for your recommendation.Sincerely

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
We like it😊
Response from Lyutfi Bardoux on Jan 22, 2023
Dear Elluvie,We are delighted to read that you liked everything about our hotel.Your message has been forwarded to our team who would like to thank you warmly.Best regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
bathroom amenities falling apart. Elevator door wont open. Super bad soundproof
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
The front desk staff was kind and helpful. The elevator sometimes did not work. I forgot to put on my ring before I went out and it disappeared from my room.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dissapointing
Stayed 2 nights in Jan 2020

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly managed. Expedia took a huge amount of mpbey for 1 night in this "2 star" property. No curtain in window so had to hang clothe for privacy. Toilet sink was blocked so had to brush in bath. Horrible experiencr. Should be be black listed.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfrtable
Generally found this hotel to be quite good. The location was great and the check in was efficient. Breakfast was adequate. It's a pity the wifi did not work in the room. Bit of a pain having to go down to reception to use it. Biggest complaint was no hot water / heating on our last night. The duty person did not appear concerned about it and did not do anything about tit.
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

4/10 Poor

Kristine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old matresses and torn furniture
Staff was friendly. Beds were saggy and old. Shower nozzle needed repair and sprayed water everywhere. Pullout couch was old, with cusions with broken zippers and foam hanging out.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very nice & helpful staff. Elevator needs updating. There was a very strong, unpleasant chemical smell in the ropm, possibly from cleaning products?
Stayed 1 night in Nov 2019

10/10 Excellent

Ellery A

Liked: Cleanliness, staff & service, room comfort
A Higher View
On first impression, the room appeared to be in deplorable condition. I considered going to a different hotel. However; Sutton told me to stay put and choose to look at the room from a Spiritual perspective. Peering through the lenses of gratitude I saw a small, but cozy room with every inch of space used efficiently. Loaded with old charm, there was a ton of character in the judges walls and matching built in chiffarobes. The little bathroom was newly remodeled and beautifully done. There was a nice view of the street from the window. Any time I needed anything, including a cup of coffee, information, directions, or an umbrella, the staff were most friendly, welcoming and accommodating. Ultimately I felt comfortable and cared for at Hotel Eiffel France. Also, the location was convenient. Close to the Eiffel Tower, river and trains, buses, cafe's and little markets. So many things are within walking distance of this hotel. For the price it is worth it. I would stay there again.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stained carpet, smelly rooms. Good staff, service and location but horrible room quality.
Stayed 1 night in Oct 2019

8/10 Good

Miguel

Stayed 3 nights in Oct 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service
Love Paris!
Small issue of a broken shower head and hair dryer. Their front desk personnel were helpful, especially Lyutfi Bardeux. Overall a good stay in convenient location.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
The Hotel has a very friendly family kind of feel to it. Buffet breakfast was sufficient for us.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty expensive hotel. Staff is very rude. Internet sucks
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

najib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the very bad vacation in my life. I didn t expect that hotel. Com offers like these hotels to his clients.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very old. Feels like nothing was renewed since they built it. Lift can fit max of 2 persons. Rooms are tiny. Fridge in the room is not working. There is no AC! Carpet on the floor is filthy and has stains (very, very old) Also, there was a built up dust on the tv remote. And I found a bug walking on the bed. The shower doors in the toilet was broken. Shower is so tiny it can barely fit one small girl. All the hotel smalls old and dust. Breakfast had very small selection, not worth 12 euros. Some pastry and bread, butter, old ham and old dry smoked salmon, cereals and juice machine which never worked. At least the staff was helpful and let us leave our bottles of water to cool in the kitchen fridge.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a different experience staying in a hotel in Europe but it was clean and they accommodated to our needs.
Stayed 1 night in Jul 2019

8/10 Good

Joey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is uniquely located blocks away from the tower. Directly in the middle of many markets & restaurants, you don’t have to go far to experience Paris! For the price it is perfect! FYI just bring a few wash cloths along with you, besides that perfect experience! Rooms are incredibly small, I mean incredibly. But again, I’ll be there when I visit Paris again!
Stayed 2 nights in Jul 2019

4/10 Poor

Stuart, Slovakia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expensive for what you get. Was given an uncleaned room when checking in. Had to change. Doors barely locked or unlocked.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1.The elevator needs modernizing 2.The breakfast area too small 3. The carpeting in poor condition 4. The shower area in single room too small 5. The check in process is too slow and there is too much chatter in that area 6. Mice in the breakfast area
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location it is a little old but the best price I found
Stayed 2 nights in Jun 2019

2/10 Terrible

Levent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legally check-in time is 14:00. Thats okay but at 14:05 saying they need to wait us for a couple of hours more is not okay. I refused and she started to be rude. Be careful..
Stayed 1 night in Jun 2019

6/10 Okay

rey

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location,, if you are a guest of size you will not fit in the bathroom It’s about the size of an airplane bathroom, staff was nice.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ok the staff are nice accommodating and always on help as needed
Stayed 2 nights in May 2019

10/10 Excellent

Ricardo Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Priscilla

Traveled with family
Liked: Cleanliness, staff & service
Th best part of the hotel is how close it is to Eiffel Tower. You can see it from right outside the hotel so it was very nice to see the Iron Lady every Definitely a walkable distance. Room is okay. Bathroom & shower area are fine. A little small but can manage. Carpet can use a good cleaning & the overall hotel can be revamped but it’s not the worst. Biggest complaint I have is that the WiFi is horrible. The WiFi works for 30 seconds, and goes off for 2 hours. It is absolutely horrendous. Had to use my cellular data for a whole week and spent so much money on data roaming. Would definitely recommend fixing the WiFi or upgrading to a better WiFi as the hotel offers free WiFi but it does not even work.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

shane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid-Week Mini Break in Paris - DO NOT STAY HERE
I had booked for my future son-in-law who was proposing to my Daughter in Paris. I have seen the photo's and they are NOT the same ones on the Hotels.com website????? I have never had a problem with the hotels. The room was small, facilities were either dirty / mouldy or broken - it is shocking. While my Daughter / Son-In-Law were there, the shower curtain / tiles had ripped out of the bathroom wall; the stairs bannister broke / snapped........there was no reception desk - there comment was "it was like walking into someone's lounge / living room, and that is where people also ate breakfast which looked awful - very poor" - they were pleased breakfast was not included in their three (3) night stay. DON'T USE THIS HOTEL
Stayed 3 nights in May 2019

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Brilliant location, lovely small hotel, some issues with electricity to room, and restocking of items, but staff very willing once asked.
Stayed 3 nights in Apr 2019

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
BED BUGS!!
So let me start by saying the staff was amazing. However this place was disgusting. I didn't check for bed bugs, but I should have. Instead I woke up with several bites all over my body. When I reached out to staff, they investigated and immediately found a full grown bug filled with blood. Over the course of the next few days, my bites tripled because I'm sensitive to their bites. I had over one hundred bites all over my body, mostly on my upper body, face, and neck. I felt hideous. The only thing they did for me was refund the second night that I did not stay. I was never refunded for the first night that resulted in my bites. I also wasn't refunded for the second hotel I had to buy, for the shuttle to the hotel, for the laundry I had to do to make sure I didn't bring bed bugs with me, or for the several ubers I had to take just to get to the closest laundromat. I only had one day to explore Paris and the experience took away the entire day because I had to deal with the hotel, find another hotel, and do my laundry. The only good thing was how sweet the lady at the desk was. The refund issue and cleanliness does not fall on her, and she did her job as well as she could. However I would advise staying away from this hotel! A sweet staff isn't worth it!!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sweet hotel, nice breakfast. Staff very helpful, Shower small, but I use a cane, so maybe not a problem for others.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The price was excellent for the nice clean hotel it was and for it's amazing location.
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Too small room . Good thing was it was just a walking distance to Eiffel Tower .
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is completely diffrent from the pictures. Its super old and run down. The bed was sunken in the carpet was gross, there was no towel rack, the vanity was super worn down. The only good thing about this place was the location and the somewhat updated bathroom. Definitely not worth 100 euros a night!!
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2019