Private beach nearby, beach shuttle, sun loungers, beach umbrellas

Reviews of Palace Hotel San Michele

4 out of 5
Palace Hotel San Michele
Via Madonna degli Angeli, Monte Sant'Angelo, FG

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 215 reviews" "
Rating 8 - Good. 84 out of 215 reviews" "
Rating 6 - Okay. 20 out of 215 reviews" "
Rating 4 - Poor. 10 out of 215 reviews" "
Rating 2 - Terrible. 3 out of 215 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite--sitting area with sofa and chair between door and bedroom area. Nicely appointed. We did not use the swimming pool or spa. There is a pleasant bar with outdoor tables on a patio with a view down to the Adriatic. Breakfast tables are on the same patio. The hotel restaurant was a great deal--25 Euros for pasta, main, contorno, and dessert. Pretty sure that it's the best option in Monte Sant'Angelo, a delightful place to stay in the Gargano.
Stayed 1 night in Sep 2023
Response from Palace_Hotel_San_Michele on Sep 28, 2023
Dear Jonathan,thanks a lot for your feedback, we are happy that you have enjoyed our Hotel!See you in a next timeKind Regards

8/10 Good

Amanda

Traveled with group, Traveled with family
Liked: Cleanliness
Room was spacious and air conditioning worked well. Hotel was a little dated and towels were like tablecloths. Pool was nice and access to beach chairs and umbrella was a bonus.
Stayed 3 nights in Jul 2023
Response from Palace_Hotel_San_Michele on Jul 20, 2023
Dear Amanda,thanks a lot for your feedback!Best Regards

6/10 Okay

Zoila E.

Stayed 2 nights in Jun 2023
Response from Palace_Hotel_San_Michele on Jul 27, 2023
Thanks a lot for your feedback!See youBest Regards

10/10 Excellent

Soraya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Palace_Hotel_San_Michele on Jul 3, 2023
Dear Soraya,thanks a lot for your feedback!Best Regards

8/10 Good

Daivesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was brilliant and location brilliant only downside was we wanted to stay one more night and they gave us price and next morning they put price up and they weren’t helpful so we left bit disappointed but nice place
Stayed 1 night in Jun 2023
Response from Palace_Hotel_San_Michele on Jun 26, 2023
Dear,we thanks a lot for your positive feedback!Thanks

10/10 Excellent

AYDA YANETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wiev. Grest location.
Stayed 1 night in Sep 2022
Response from Palace_San_Michele on Sep 20, 2022
Thanks a lot Mrs YanethHave a nice days

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Our room was nice and roomy and the bed comfortable and A/C worked well. Price of room was a bit high though, especially since there were no amenities like soap or shampoo or regular towels in the bathroom. (The towels that were available looked more like linens.) The faucet was leaking but the bathroom was far enough from where we slept that the dripping didn't bother us. We didn't want to come off as complaining Americans so we didn't report any of these things to the front desk. It would have been nice -- since the price of the room was so high -- to have a coffee maker in the room for coffee in the AM. The breakfast that came with booking the room was awesome though. Location is nice - close to the castle and sanctuary and the charming town. We didn't stay long enough to take advantage of the spa and were surprised that we would be charged for towels to go to the pool with so we didn't go. 🙁Again, for the price we paid, shouldn't bathroom and pool towels be included? We think so. We slept good the first night; the second night, there seemed to be lots of activity in the early hours of AM (Monday night) and we kept hearing sounds like our door clicking (maybe from air moving through area in hallway?). Air-conditioning was of utmost importance since we visited in August and our room met the expectations where this was concerned. We were shown how to use the TV when we first checked in but couldn't manage to get it to work afterward.
Stayed 2 nights in Aug 2022

10/10 Excellent

Shirley

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A beautiful and old world charming hotel in a fantastic setting. Monte Santangelo is filled with history, amazing food and culture, and is genuinely off the tourist trail. A hidden gem for anyone seeking a peaceful holiday in Puglia!
Stayed 7 nights in Jul 2022
Response from Palace_San_Michele on Aug 5, 2022
Dear Shirley, thanks a lot for your feedback! Have a nice days in Puglia! See you soon

8/10 Good

Peter, Niagara Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Scott, Mill Creek

Traveled with partner
Liked: Staff & service, amenities
The hotel is comfortable though it could use an update. The WiFi had some issues but they are working to correct it. The staff was excellent! Helpful and friendly. They are still using COVID protocols for public areas. The views are amazing and you have access to the whole Gargano penalty from here. Provided you don’t mind driving the twisted roads.
Stayed 3 nights in May 2022
Response from Palace_San_Michele on May 16, 2022
Dear Mr Scott thank you for your feedback! We are happy that you enjoyed your stay at our property.

10/10 Excellent

stephanie

Stayed 3 nights in Apr 2022
Response from Palace_San_Michele on Apr 16, 2022
Thanks Mrs Stephanie!

4/10 Poor

Lori

Traveled with group
Liked: Cleanliness
Do not stay here
The website showed photos of an indoor pool. We booked this trip with 3 kids u dear 18. The pool is part of the spa... which is not open to anyone under 18... but this was not specifically stated regarding the pool. Also... the website says there is a shuttle to the beach... no shuttle during Covid. It’s a long drive down the mountain. The water pressure in our rooms was terrible! The showers were small and no water pressure.
Stayed 4 nights in Aug 2020

10/10 Excellent

casats, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with a world class view and well equipped rooms
Stayed 2 nights in Oct 2019
Response from SanMichele on Oct 16, 2019
Dear Casats, we are very pleased of your excellent feedback. we wish you to have a nice day! Regards Palace Hotel San Michele Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was on the very very top of the mountain and town, very close to all attractions only walking distance to the Holy Church of the Cave of St. Michael where everyone is going who goes there. Close to all buses and the Castle too. It has a Spa free to use bring a bathrobe and rubber flip flops and a swim cap for spa. Lovely swimming pool and GREAT views. Loved it. will go there again!
Stayed 3 nights in Aug 2019
Response from Gianluca on Sep 9, 2019
Dear Guest, thank you for the nice review and thank you for choosing our Hotel for your stay and for appreciating our services that have made your relaxing !! THANKS AGAIN and we hope to see you again soon!

8/10 Good

Phil, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked- location, cleanliness, view Dislike- breakfast room is dated, breakfast very basic, staff wouldn’t let me take a piece of fruit out of breakfast room pointed to sign -all food must’ve consumed in breakfast room
Stayed 1 night in Aug 2019
Response from Gianluca on Sep 11, 2019
Dear Mr. Freddy, We value all of our guest feedback, both positive and negative, as it is essential to the improvement of service and standards at the hotels, so thank you for sharing your experience with us. We apologize for the unsatisfying breakfast, we are sure it was an occasional inconvenience, but we are committed to monitoring and improving. Thanks again. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel View is amazing and staff very friendly Breakfast was awesome
Stayed 3 nights in Aug 2019
Response from Gianluca on Aug 23, 2019
Dear Mrs or Mr., Your opinion is fantastic for us and for anyone reading it. Thank you for sharing your emotions. See you soon. Gianluca

8/10 Good

Fpotter, Lake Stevens WA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin: spoke good English, told us everything we needed and helped with our bags as it’s a small hike from where you park the car. Hotel is older but well kept, rooms were nice, larger, bathroom was great, has fridge, clean, balcony was wonderful. Amenities: spa you have to pay to rent swim cap, robe and plastic shoes so bring if you want to use like $14 to rent per person. So without that you have outside pool which we were the only ones there. Large and beautiful with a nice view since the hotel is WAY up a mountain, plan for the switchback drive. Little town had everything you would want for to shop, eat, drink, and people watch.
Stayed 1 night in Jul 2019
Response from Gianluca on Jul 13, 2019
Dear Guest, many thanks for the appreciation here shared, and thanks also for the criticism, which help us to improve our service. Regarding to the SPA, for obvious hygienic reasons, to access the SPA is mandatory to have a bathrobe, slippers and swimming cap, if the guest has already provided everything is ok, otherwise, we can rent the kit at Euro 10.00 per person, Throughout your entire stay, not each time. We are sure the front desk staff has explained this to you well. Thanks again, best regards.

8/10 Good

Verified traveler

Disliked: Staff & service
Great location for a pilgrimage, but....
The hotel is situated in the perfect location, however the property needs some improvements and better trained staff. We arrived after a long day driving from northern Italy, we just wanted to check in but the driveway to the door of the hotel was blocked and we needed to get our luggage out and bring it up to the hotel with no assistance or cart to help with. If you have some accessibility difficulties this would be very hard. Because of our long day we just wanted a quick meal, this was not available... We needed to make a decision quick because they need to know if you were going to eat dinner at the hotel or not. We opted for the meal and it was probably our worst meal in Italy ever ( skip the meal, and the service was bad!!!), There are other options within a few hundred feet of the property with excellent food (for example, La Rocca just across the street). Only one person in the front lobby was able to speak English, although we speak Italian, the staff seems to be overwhelmed when you ask for something in another language. Overall, the hotel is ok for a 1or 2 nights, they try to sell you additional services when you arrive such spa time, their "own" beach (some 30 minutes away) and dinner services. The pool area was a bit unkept and we did not see anyone using it. If we ever back to Mount San Angelo we will probably stay somewhere else.
Stayed 2 nights in Jun 2019
Response from Gianluca on Jul 2, 2019
Dear customer, we regret what you have stated, so we feel obliged to justify ourselves on the merits but also to clarify some aspects of your experience. - Much of what you have highlighted is attributable to the informal management and the family environment that is perceived in our structure, which does not imply in any way deficiencies in the service or lack of respect for the customer, but the opposite. - Upon arrival, guests have free access to the area of ​​the hotel complex as close as possible to the hotel entrance and parking for the time necessary to check in and unload their luggage. A sign clearly invites that, once these operations are completed, the car should be taken to the designated parking area which, moreover, is covered and free. We believe this is the most widespread (and therefore intuitive) way between hotel structures that have internal parking areas. Porterage is not provided on our own initiative but we certainly would not have denied it at the request of the client. In conclusion, we reiterate our regret and all our understanding but, at the same time, it shows itself a certain incongruity between your personal expectations and those that are the standards of the current 4-star hotels. Hoping to have her as our guest again to be able to serve her better and let her discover our. quality that sets us apart with each individual customer. THANKS AGAIN AND SEE YOU SOON!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay
The room was super elegant with balcony: table and chairs. Breakfast included everything hot and cold. Great location. Secure parking. Dinner is well priced.
Stayed 1 night in May 2019
Response from Gianluca on Jun 1, 2019
Dear guest, first of all we thank you for choosing the Hotel for your stay, we are happy that our staff and our services have met your expectations and made your stay relaxing. His words make us happy that our work fully meets the needs of our customers. We are waiting for your next trip to Monte Sant'Angelo. Thank you very much and see you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean rooms. The decor is dated but we were very comfortable.
Stayed 3 nights in Sep 2018
Response from Gianluca on Oct 17, 2018
Dear Guest, Thank you for choosing us and staying in our Hotel, we are happy that your stay has been pleasant and comfortable. We are confident that we will be able to welcome her again for our next vacation. Thanks and best regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff very helpful in getting hair salon appointment in the town and setting up massage next day. Room was a suite with couch, chairs and coffee table separated from bedroom by sliding door. Bathroom very clean; shower quite small. A/C worked well! Breakfast in sunroom overlooking Adriatic Sea.
Stayed 2 nights in Sep 2018
Response from Gianluca on Oct 11, 2018
Dear Guest, We thank you for having stayed at our Hotel, we are happy to have made his stay pleasant and comfortable, his words make us extremely proud of our work aimed at satisfying our customers in all their requests. We look forward to your next vacation in Monte Sant'Angelo, see you soon!

8/10 Good

Phil, Toronto

Liked: Cleanliness, property conditions & facilities
Check ln experience was not pleasant. Was pouring rain and staff were not very helpful.
Stayed 2 nights in Aug 2018
Response from Gianluca on Aug 26, 2018
Dear guest, thank you for sharing your recent experience at the Palace Hotel San Michele. Thanks anyway for your comment

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Gianluca on Aug 6, 2018
Gentile Signora, Grazie mille per aver avuto il tempo di condividere un'esperienza recente presso il nostro hotel. E’ bello leggere i tuoi commenti di soddisfazione sui nostri luoghi ma anche sulla nostra struttura, sul personale ei servizi che offriamo.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Gianluca on Aug 3, 2018
Gentilissimo Ospite, grazie per aver soggiornato presso il Palace Hotel San Michele e La ringraziamo per il suo commento positivo. La aspettiamo alla sua prossima vacanza a Monte Sant'Angelo. Cordiali Saluti

10/10 Excellent

Verified traveler

Stayed 1 night in May 2018
Response from Gianluca on Dec 11, 2018
Gentilissimo Ospite, grazie di cuore per la sua valutazione del ns. Hotel e siamo sicuri di riaverla com ns. graditissimo ospite. Ancora grazie e a presto!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and exceptional staff; they were very helpful. The only difficulty was getting to the hotel: the guidebooks say that if you are driving you shouldn’t go past the Zona Traffico Illimitato signs or you will get a huge fine mailed to you. But the only way to the hotel from our direction involved having to pass this sign. When we called the hotel, they explained that we would not be fined if we went past this particular sign, that there was another one after it that we could not go past. There wasn’t any way to tell the difference between them though. Hopefully there won’t be a fine waiting for me when I get home.
Stayed 1 night in May 2018
Response from Gianluca on May 22, 2018
Dear Madam / Sir, thank you for your kind words to us for all our staff. as far as the prohibitions or the purtrooped traffic zones are concerned, we could not do anything about it, but the important thing is that you managed to get to the hotel and enjoy your holiday. In the hope of having you again as our guests, we greet you cordially.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Very impressed. Location and views are fantastic. The hotel and staff were great.
Stayed 1 night in Oct 2017

8/10 Good

janet, boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and clean
Perfect for our last minute overnight stay. So convenient to the town and Sanctuary of St. Michael the Archangel
Stayed 1 night in Oct 2017

10/10 Excellent

Peter, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with access to private beach faclities
This hotel exceeded our expectations. Rooms were well appointed and very clean. Staff were very accommodating. Breakfast buffet included a wide assortment of fruits, cereals, breads, pastries, cold meats and cheese. Access to a private beach/bar was icing on the cake!
Stayed 7 nights in Jun 2017

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel very clean and welcoming Dinner in the hotel with fix Manuel was "industrial"and is not recomanded

8/10 Good

Graham, Victoria BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain top luxury
We stayed 2 nights in April. We wanted to hike in the nearby National Forest. The desk staff was most helpful and lent us a guide book in English about the trails. The views are stunning. The town very interesting. My wife enjoyed the spa at a minimal cost.

8/10 Good

Zvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
A nice hotel with great views. Very comfortable for local sightseeing

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room is big with its own balcony overlooking the sea. Very nice location. Walking distance to the castle and the church. Free gated parking lot.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain-top haven
Excellent, peaceful stay. Old fashioned hotel but incredibly helpful staff, even when struggling trying to help us in English. Nice breakfast. Did not eat other meals in hotel but looked like reasonable local fare. Don't forget to bring your own towels for the pool and robe for the Spa, although can be rented if luggage space limited.

10/10 Excellent

Lynette, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could stay longer. Way better than I expect
The view has to be the best in the area. Perched on the mountain top. It is beautiful in all directions. The grounds are well kept with pretty flowery and the pool area is so inviting. Too bad it was to cold for me to swim. The room was spacious with a king bed and large sitting. The largest private balcony I have had as long as I can remember, complete with table and 4 chairs. Looked out over pool,sea and town. Breakfast was very good. So many choices of sweet breads, fruits, cereals, yogurts, biscotti, lunch meats,and spreads. Wait staff excellent and very attentive as were the staff at check in and check out. Staff always ready to answer any questions and were a great help. Spoke good English too. Highly recommend a stay here. Can't beat the price either. Would be a great place for a wedding too. Nice banquet and meeting rooms. We had to wander and check things out.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big rooms with beautiful scenery terrace
everything was so nice, comfortable, luxury and in addition, beautiful scenery of terace~

10/10 Excellent

Lisung, New Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular views at the top of Monte Sant'Angelo
The hotel enjoys spectacular views of Gargano and the Adriatic sea as it sits at the top of the mountain where UNESCO heritage site Monte Sant'Angelo is located. Good hotel with good dinner, buffet breakfast, big garden, lovely pool with amazing views. Reception staff very nice. I was graciously upgraded to a big suite with big balcony. My only complaints are that the spa is only open from 3PM to 6PM, and that soundproofing is not good. Also, I don't know why but the WiFi never worked in the room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with good facilities and room. Dining Room was lacking in ambiance when only a few diners were present. Would be improved by some appropriate background music.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all very nice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JOHN, oakville, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth a visit
a beautiful older hotel. great views in an interesting setting.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Godo Hotel for relaxing.

8/10 Good

d, israel

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
nice place for overnight . close to the center. good breakfest.

6/10 Okay

RGBradley, DErby

Liked: Room comfort
At 3000 ft, great views ...if the cloud lifts
This is an average hotel in a location high up in the hills near the town of Monte Sant Angelo. It's a bit of a trek to get to, but on a clear day the views are worth it. The hotel room had a bit of a smell which was off-putting. We ate there one evening. The meal was basic and fixed price (25Euros), and not inspiring. I think they cater for large groups & coach parties. However, the value for money is outstanding. This is a 4 star hotel and we payed less than a B&B. It has all the facilities, including a nice garden pool area, so you can forgive some aspects.

8/10 Good

anh, hcmc

Liked: Cleanliness, staff & service
nice sea view from the montain,

8/10 Good

Joan, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On top of the world
The hotel has stunning views looking down at the coast and is close to the church of Sant Angelo and the winding, quaint streets of the small town. The decor in the room is a bit dated, but the junior suite and bath were clean and well stocked. It has a pool with the same fabulous views. Breakfast was a generous buffet.

6/10 Okay

Gerson, Sao Paulo, Brazil

Disliked: Cleanliness, staff & service, property conditions & facilities
Selected other
Do not select this hotel, a lot of dusty in the room, staff not friendly, breakfast of poor quality. Maybe it was a good hotel more than 10 years ago. The good point is the view.

8/10 Good

momi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel
Very good hotel, very weak Internet in room, reasonable breakfast. Very close to the historical center and the most important sites. Parking distant and unpleasant during the rain.

10/10 Excellent

Simon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for our needs
The Palace Hotel San Michele is very popular with groups, but they still managed to look after us as individual guests.

2/10 Terrible

Renee

Liked: Cleanliness, room comfort
Not what they advertize
We chose this hotel because they had an elevator to the beach. They say through September. When my 17 year old son and his 2 younger brothers asked to swim they were told they needed someone over 18. So I left my meal which I had already waited a very long time to receive and had not gotten my main course. The kids got into their swim trunks and we went to ask where the pool was. I was then told you could only swim between 4-7P.M. So I asked how to get to the beach and they said we could not go there as it was only available through September and I told him it is September, he then said through September 2. He was rude, and even though it is advertized that they have these things they don't allow you to use them. Also the light was out in the hallway outside our door so it was very dark. Would never stay here gain.