Snobbish attitude and hidden chargers. Be WARY.
Posted Aug 2, 2015
We felt deceived from the start as all the photos on EXPEDIA showed glamorous hotel lobby, beautiful hotel rooms, glorious shots of the beach and pool, instead when we arrived we were directed to the chalets and given a map on how to find our accommodation. This hotel/chalet is quite a distance from Vieste. With a lack of public transport and no restaurants or CAFEs nearby, it was isolating. The hotel does offer a shuttle but this needs to booked and due to its popularity can be hard to access. (Parking in Vieste is hectic and the traffic is horrendous). The experience began poorly when we were told that the we could not access the restaurant for breakfast because apparently it was 'totally booked out for three days'. Strange how the hotel guests- we were in the chalets- seemed able to find a table. We were politely told that we could get some breakfast from the little bar closer to the beach. We felt like second class citizens. Secondly you needed a swimming cap to access the pool and the pool was closed for a few hours in the middle of the day and after 7.30pm. In the heat of summer and with daylight saving which lasts until about 9pm, having the pool closed for this amount of time was ludicrous! To add further insult, the access to the pool and the beach resulted in additional chargers of 60 Euros- Still, we had to pay this charge even though the EXPEDIA receipt indicated that all chargers were included. Be WARY of all of the additional chargers this hotel adds on.