Dear Zaynab,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.It was a great pleasure to have you with us. However, I am sorry that some aspects of your stay did not meet your expectations, especially given the great efforts we make to provide a service that pays attention to every detail.As far as your comment about the Resort's location is concerned, we want to point out that the property is located on a hill above the village of Gargnano just 6 km far from the main Lake Road, which during the summer season is crowded and noisy. Many Guests believe that our location has a great advantage over most of the other lake properties because it has an amazing view over the lake as well as offering a sense of peace and exclusivity. We do provide a free shuttle service for our Guests to and from Gargnano.Moreover, I regret reading that Lefay SPA, the exclusive temple to wellness of 4,300 sqm with pools, saunas, fitness centre, wellness paths and relaxation areas did not fully meet your needs. We thank you for providing us with your feedback, since it is only through these valuable comments that we can better understand and satisfy our Guests' desires and expectations.I hope you may alter your opinion and give us the pleasure to welcome you again in our Resort. Meanwhile, my Staff and I send you the best regards from Lake Garda.Eveline HankeGeneral ManagerLefay Resort & SPA Lago di Garda

Dear Frank,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.It was a great pleasure to have you with us in our Resort, situated inside an 11 hectares natural park in the heart of the spectacular and renowned “Riviera dei Limoni”, surrounded by gentle hills and natural terraces rich in olive trees and woods overlooking the lake. Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. Meanwhile, my Staff and I send you our best regards from Lake Garda.Eveline HankeGeneral ManagerLefay Resort & SPA Lago di Garda

Dear Jessica,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.We are very delighted to learn that you appreciated your stay in our Resort, situated inside an 11 hectares natural park in the heart of the spectacular and renowned “Riviera dei Limoni”, surrounded by gentle hills and natural terraces rich in olive trees and woods overlooking the lake. In particular, I thank you for highlighting the quality of our Lefay Vital Gourmet offer, which pays particular attention to the health aspects of food, following the principles of sustainable cuisine.We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda.Eveline Hanke,General ManagerLefay Resort & SPA Lago di Garda

Dear Gabrielle,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.It was a pleasure to host you in our Resort, situated inside an 11 hectares natural park in the heart of the spectacular and renowned “Riviera dei Limoni”, surrounded by gentle hills and natural terraces rich in olive trees and woods overlooking the lake and we thank you for highlighting the uniqueness of Lefay SPA, our temple of wellness of 4,300 sqm with pools, saunas, fitness centre, wellness paths and relaxation areas.Moreover, we are happy to read that you appreciated our Gramen Restaurant, our gourmet proposal, which emphasises the most authentic raw materials and the natural beneficial properties of each ingredient, by not using meat, dairy products and derivatives.We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda.Eveline HankeGeneral ManagerLefay Resort & SPA Lago di Garda

Dear Kelly Lee,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.I am delighted to read that you have totally enjoyed your stay, conceived according to the innovative concept of Lefay new luxury, connected with aspects such as space, silence, nature, time for oneself and quiet service that pays attention to every detail.Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last.We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda.Eveline Hanke General ManagerLefay Resort & SPA Lago di Garda

Dear Fernanda,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.We are very delighted to learn that you appreciated your stay in our Resort, situated inside an 11 hectares natural park overlooking the lake.In particular, I would like to thank you for highlighting the excellence of the Staff, the real key to our success, whose satisfaction for us must be as important as the satisfaction of our Guests.Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last.We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility.Meanwhile, my Staff and I send you our best regards from Lake Garda.Eveline HankeGeneral ManagerLefay Resort & SPA Lago di Garda

Dear HASHIM,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.We are very delighted to learn that you were totally satisfied with your stay: here wellness is everywhere: in the sunlight that streams through the large windows, in the wonderful gardens, in the water of the swimming pools and in the magical atmosphere that envelops everything.We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda.Eveline HankeGeneral ManagerLefay Resort & SPA Lago di Garda

Dear Glenda,I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday.It was a great pleasure to have you with us and I am delighted to read that you have totally enjoyed your stay, conceived according to the innovative concept of Lefay new luxury, connected with aspects such as space, silence, nature, time for oneself and quiet service that pays attention to every detail.Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last.Meanwhile, my Staff and I send you our best regards from Lake Garda.

Lieber Carl, vielen Dank, dass Sie sich für das Lefay Resort & SPA Lago di Garda als Ziel für Ihr Wohlbefinden in den Ferien entschieden haben.Wir freuen uns wirklich sehr darüber, dass Sie Ihren Aufenthalt genossen haben. Unser Resort erstreckt sich über einen 11-Hektar großen Park und bietet einen grandiosen Blick auf den Gardasee. Gleichzeitig garantiert es Ruhe und Exklusivität das ganze Jahr hindurch. Es wird unser Anliegen sein, die Qualität unseres Services aufrechtzuerhalten und kontinuierlich zu verbessern, damit auch Ihr nächster Aufenthalt in unserem Resort zu einer angenehmen und unvergesslichen Erfahrung wird.In der Zwischenzeit senden meine Mitarbeiter und ich Ihnen unsere besten GrüßeEveline HankeGeneral ManagerLefay Resort & SPA Lago di Garda

Gentile Eliyahu, la ringraziamo per aver scelto Lefay Resort & SPA Lago di Garda come destinazione per le sue vacanze benessere. Sono davvero felice che abbia totalmente apprezzato il suo soggiorno nel nostro Resort da cui si gode di una splendida vista su tutto il lago. In particolare, la ringrazio per aver sottolineato la qualità di Lefay Vital Gourmet, il concept che privilegia gli aspetti salutari del cibo, seguendo i principi della cucina sostenibile e l’eccellenza del nostro Staff, vera chiave del successo Lefay, alla cui selezione e formazione professionale dedichiamo una grande attenzione. Inoltre, concordiamo con lei in merito all’unicità delle nostre Suite, recentemente restaurate con i più preziosi materiali del luogo e affacciate direttamente sul lago. Speriamo di riaccogliervi presto. Eveline Hanke General Manager Lefay Resort & SPA Lago di Garda

Gentile Traveler, la ringraziamo per aver scelto Lefay Resort & SPA Lago di Garda come destinazione per le sue vacanze benessere. È stato un piacere per noi ospitarla nel nostro Resort e sono felice di leggere che il soggiorno sia stato per lei un’esperienza positiva. Sarà nostra premura mantenere e migliorare continuamente la qualità del nostro servizio affinché anche i prossimi soggiorni trascorsi nella nostra struttura continuino ad essere un’esperienza piacevole ed indimenticabile. Speriamo di riaccogliervi presto. Eveline Hanke General Manager Lefay Resort & SPA Lago di Garda

Dear Traveler, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. I am delighted to read that you have totally enjoyed your stay, conceived according to the innovative concept of Lefay new luxury, connected with aspects such as space, silence, nature, time for oneself and quiet service that pays attention to every detail. In particular, I would like to thank you for highlighting the quality of Lefay Vital Gourmet, our culinary concept which pays particular attention to the health aspects of food, following the principles of sustainable cuisine. Thank you also for the kind words about our Staff, the real key of our success. We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda. Eveline Hanke General Manager Lefay Resort & SPA Lago di Garda

Dear Guest, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. However, I am really desolated to read that your stay in our Resort did not satisfy your expectations, especially considering the great efforts we undertake to provide our Guests with a perfect service in every detail. First of all I would like to inform you that we pay great attention to the selection and professional development of our Team through training activities, target systems for Staff motivation and multiple benefits. This is an approach that stimulates a relationship of mutual trust and a sense of belonging, guarantee of a better service for our Guests. Let me also add that in this moment of uncertainty, our Staff is particularly trained in terms of Covid-19 safety measures that must be well observed by all Guests and Staff members. Secondly, I am sorry to read that the Suites’ allocation did not meet your needs despite the replacement of your third room just the day after your arrival: our Staff is always happy to satisfy our Guests’ wishes and we are truly sorry that our efforts did not fulfil your hopes anyway. Moreover, I take the chance to inform you that the Property features two main restaurants: Trattoria La Vigna, opened every day for lunch and during the weekend for dinner, and La Grande Limonaia Restaurant, opened every day only for dinner and breakfast. In our Lounge Bar, Guests may also enjoy a selection of hot dishes and salads, as well as quick snacks, sandwiches and a series of fruit and vegetable juices. Regarding your comment about the treatments’ cancellation, I am desolated that you were not satisfied with the exceptional deletion of your husband’s treatment, which was notified us just one hour before. We could not instead do the same with your massage, as it had already begun since more than half an hour. Anyway, as soon as we learned that your child was not feeling well, we did our best to assist you in this unpleasant situation. Lastly, I assure you that I am always available to personally meet our Guests to evaluate how we can improve the quality of their stay if some aspects of the experience are not meeting their expectations. For the future, if you wish to reserve an individual meeting, you are more than welcomed to contact our Front Office, who will be pleased to assist you with everything you need. I really hope you may alter your opinion and remain at your disposal for any further clarification. Meanwhile, my Staff and I send you the best regards from Lake Garda. Eveline Hanke General Manager Lefay Resort & SPA Lago di Garda

Dear Guest, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. It was a great pleasure to have you with us and I am delighted to learn that you were totally satisfied with the standard of service rendered during your stay. Thank you also for highlighting the excellence of our Lefay Vital Gourmet breakfast, which offers the best local products, according to the principles of sustainable cuisine. Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda. Eveline Hanke General Manager Lefay Resort & SPA Lago di Garda

Dear Guest, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. We are happy to learn that you appreciated the location of our Resort, situated on a hill above the village of Gargnano, offering a beautiful view over the lake while ensuring a sense of peace and exclusivity in every season of the year. However I am very sorry to read your comment about the Staff, especially given the great attention we pay to the selection and professional development of the team. About this, please believe that I have already shared your feedback with our Staff Managers, to avoid this from happening again in the future. Moreover, regarding your commenti, please let me inform you that the ban of bathing suits inside saunas, which comes from an ancient Nordic tradition, has an important motivation: the use of bathing suites in saunas may block the blood and lymph circulation, creating fluid retention and pressure related issues. Moreover, when exposed to high temperatures, lots of synthetic fibres liberate chimicals that can be absorbed by the skin, while the heated fabric can cause minor abrasions. We would like to take this chance to inform you that 100% Made in Italy bathing suits are available at our Lefay Shop. They are specifically designed for spa areas as they are created with a particular fabric weave that allows air circulation between fibres, guaranteeing breathability and hygiene, while offering a concrete answer to the esthetic and functional needs of the wellness world. Any way, we thank you to provide us with your feedback and we look forward to the pleasure of welcoming you to our Resort Alcide Leali Managing Director Lefay Resorts

Dear Guest, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. I am happy to read that you have totally enjoyed your stay in our Resort, created from the vision of creating dreamed places and allow you to live new experiences, aimed at rediscovering the most authentic emotions. Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda. Alcide Leali Managing Director Lefay Resorts

Dear Guest, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. I am delighted to read that you have totally enjoyed your stay, conceived according to the innovative concept of Lefay new luxury, connected with aspects such as space, silence, nature, time for oneself and quiet service that pays attention to every detail. In particular, we thank you for underlining the excellence of the Staff, the real key to our success, especially considering the great efforts we make to offer an experience of total relaxation. We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda. Alcide Leali Managing Director Lefay Resorts

Dear Guest, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. We are very delighted to learn that you appreciated your stay at our Resort. Here wellness is everywhere: in the sunlight that streams through the large windows, in the wonderful gardens, in the water of the swimming pools and in the magical atmosphere that envelops everything. In particular, we thank you for highlighting the uniqueness of Lefay SPA, the exclusive temple to wellness of 3,800 sqm where mind and body are regenerated through the rediscovery of genuine emotions. Let me please also inform you that our Resort, already awarded as “Worldwide Health & Wellness Destination” at the prestigious “World SPA & Wellness Awards 2016” and distinguished in 2017 both as “Best European SPA” at the European Health & SPA Award and as “Best SPA in the World” at the World Boutique Hotel Awards, has also been honoured as “Best Destination SPA” at both the European Health & SPA Award 2018 nd 2019 obtaining more than 65 international accolades given by the most influential experts of the wellness industry. We look forward to the pleasure of welcoming you to our Resort for further moments of wellness and tranquility. Meanwhile, my Staff and I send you our best regards from Lake Garda. Alcide Leali Managing Director Lefay Resorts

Dear Guest, I would personally like to thank you for choosing Lefay Resort & SPA Lago di Garda as ideal destination for your wellness holiday. It was a great pleasure to have you with us. We are very delighted to learn that you were generally satisfied with the standard of service rendered during your stay. Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. We thank you to provide us with your feedback and we look forward to the pleasure of welcoming you to our Resort. Meanwhile, my Staff and I send you our best regards from Lake Garda. Alcide Leali Managing Director Lefay Resorts